Thought I would share a pleasant interaction between me and Medi Mart.
I'll start with the fact I never read the full description, that's on me, my bad. There is a minimum 15 buys required before buying from Medi Mart, I liked the look of the moonrocks they have for sale and bought them, then realised I missed the min 15 buys!
I was gutted as you can expect, the order was cancelled and I was refunded 2 days later, pretty fast considering.
Every message I sent MM was replied to promptly, MM explains the reasoning behind the min 15 buy rule they have, it is to keep the sellers reputation intact, which is fully understandable as I have seen other sellers targeted with bad reviews by accounts with no history of previous buys!
These seem to be trolls/other sellers! So I fully understand the 15 min order buy rule, MM also state to message first before buying if you have less then 15 orders, I also didn't message before hand!
What I was not expecting was the offer of a free sample of moonrocks sent to me by MM! This was a very pleasant and most welcomed offer! They did not have to but they did and I must say I was impressed and can see why the reviews on the moonrocks in question are so good.
MM have been great with the comms, what started as a gutted, my order was cancelled, turned out to be one of my best interactions with a seller on LB! We had a decent conversation which I enjoyed, receiving a free sample was the icing on the cake.
They went out of their way even tho I couldn't order from them, this is above and beyond in my book and well worth the mention, once my order count is up I will look forward to ordering some of MM goodies. It's just a shame sellers have to go to such lengths in order to protect themselves!
Fully understandable tho.
Anyway, I just thought I would share this experience as it was a great interaction, I will be seeing you soon MM 😉