Hey! I have recently made a purchase from a seller and went through the ordering process as normal, address/payment etc. The order was then shipped out. After two days (today) I decided to ask for a tracking number and the seller promptly provided!
Upon receiving this tracking number I was surprised to see it was down as delivered. Checked my door, nothing. I then looked back on the tracking (that the seller provided me) and upon pressing 'map of delivery' I could tell immediately the package was sent to the wrong address.
Royal Mail provide GPS coordinates from where the package was scanned, and upon checking where it led on Gmaps I found that it has been sent to a house on a road with the same name as mine, however a different postcode. I know that I didn't make this mistake upon ordering as I made other orders at the same time and they all arrived.
I then messaged the seller and was (expectedly) hit with a reply calling me a scammer and due to my account age. I've been a longtime lurker and only just started ordering recently and I can see where the seller is coming from, it doesn't look great on my end.
I have tried to explain that the tracking number that the seller gave me is essentially proof that it didn't arrive at my address. They said they keep a log of postcodes and orders for this kinda thing and I asked to see which postcode they had down to me but have been met with profanity and now silence.
Realistically I know I will most likely have to dispute this, I'm just wondering how I should approach this? Is there any recommended way to go forward (once I can dispute)? And has anyone had a similar situation at all?
Thank you!
edit: Forgot to mention, by using the royal mail chatbot I was also able to check if the package with the tracking number I was given arrived at my postcode to which it replied that it did not.
