Hi there sorry to hear about the delay we are not on comms over the weekend.
Yes you ordered on the 25th but you only informed us of the delay which was over the weekend to which we responded with asking for your address as the addresses are deleted.
We will have a an update on where your package is later today.
Which will burst the myth of 1 message a day at 4am.
Sometimes these things happen where the odd parcel gets stuck at a sorting office which is out of our hands.
But either way we will look into this and whatever happens you will not lose out we will guarantee that.
Warm Regards
YNM
Yes you ordered on the 25th but you only informed us of the delay which was over the weekend to which we responded with asking for your address as the addresses are deleted.
We will have a an update on where your package is later today.
Which will burst the myth of 1 message a day at 4am.
Sometimes these things happen where the odd parcel gets stuck at a sorting office which is out of our hands.
But either way we will look into this and whatever happens you will not lose out we will guarantee that.
Warm Regards
YNM