I stupidly placed an order without checking to see if I was still logged in, is there anything i can do to rectify this? Thank you.

I ordered 1oz each of the 2 shakes strains offered, both arrived unlabeled and both were definitely the same item, both taste of perfume and stank of something unlike bud, almost a damp smell.

Anyway my issue is the vendor has not responded to any of my messages to resolve this isssue without a dispute (I have never done one before and would prefer to avoid it). 4 unread messages, dispite it showing they have used messenger in past 24 hours numerous times since my incorrect order arrived on 14th Sep, 3 weeks.

Now I have setup a dispute and reading through the reviews, one shows another customer this week receiving the wrong flower and a replecement being offered to them?!
I cant understand the reason for Strainsburys ignoring me, I even offered to send the items back as I cannot use it in the state it is in so will just go to waste, the perfume taste is very pungent and has been described as such in other reviews too.