Dont know about rectifying it but you should be ok, you could message the vendor you placed the order with and ask them to confirm the order.

Thank you for the reply, I have just finished doing that, for what its worth the order was placed with Strainsburys who i know to be a great seller having used them in the past. Just waiting on a reply now.

Is there anyway to check on the transaxe status page afterwards?

thank you

Update: Issue is now resolved, thank you all for the helpful advice.

Hi, I sent the bitcoin amount and payment wallet adress (also added a transaction ref too but dont think its that important) to Transaxe Support (https://littlebiggy.net/viewSubject/p/4760120), Start a chat with them from thier page, they got back in touch within 24 hours and were a great help.

When Transaxe Support sends your order number, access it whilst logged in and it will give you an option to link it to your account.

You could try and find the order page in your browser history. If you do find it. Log in from there an it should link it to your account

Hi and thank you for your reply.

I unfortunatley opened the link in a new tab on firefox private mode and lost access to the history for transaxe!

I have now sent the relative info to the transaxe help account and strainsburys so hopefully I should hear something back from them very soon.

Perhaps you made the order without being logged in, you can’t remember the vendor though? I thought my memory was bad 😂

Check your internet history see if you can get back to the transaxe page it’ll show you the LB order ID which can be linked to your account if needed

I have just logged in to check an order I put in 24 hours ago and found the same thing - no record of the order. I was definitely logged in, and copied and pasted the amount and code as normal. The BC has definitely left my wallet. Unfortunately I can't check my history to find the order number.
I understand Transaxe has been having problems. I am hoping against hope that this will sort itself out.

Were you logged in when you made the orders?

To quote Doobiee from an earlier post;

"You could try and find the order page in your browser history. If you do find it. Log in from there an it should link it to your account"

No. It's usually something that happens when you place an order when you're not logged in.

I think this happens when vendors import directly, I placed an order, no acknowledgement or any sign of an order on my page but it turned up the next day. I even contacted the vendor who I ordered it from and they knew nothing about it. Still no trace it ever happened.

LIAR!! YOU KNOW EXACTLY WHAT YOU ARE DOING THIEVING PRICK

Been 10 days since my order - still nothing - still no reply from seller. No way it should take this long for uk domestic delivery! I'm doubtful it's been sent..

People are paying big money for items they don’t receive… if u can’t deliver the goods just quit.. ripping people off for NDD that never happens?!?! Rip off merchant

After 15 days I've been offered a 're-ship'. Hopefully this one arrives!

Did it arrive? I’m in the same boat so keen to know how this worked out

Nothing yet mate👎 I'll give it till mid next week then start a dispute if needed. Will be around 20 days by then! Meanwhile I've placed 3 orders from other vendors yesterday - so I'll see how quick they come..

Same for me. 14 days after first order I was offered a reship but that hasn’t turned up either. I’ve contacted escrow Suisse as I’m clearly not receiving anything.

Shame as the messages were positive and I wanted to believe it would be sorted out.

Won’t be using again and will recommend others to buy elsewhere

Just had 2 of my 3 other orders arrive today - next day delivered. The other order is coming from the middle East so I'm expecting longer for that 1. There's no probs with delivery by the looks of it... Can we get our money back via disputes?

Not had to raise one before now as all other vendors come good when there’s been any issue. From other comments I can see other people have had refunds so you may get something back. Here’s the link to send escrow Suisse a message https://littlebiggy.org/viewSubject/p/4755919

Cheers Stevo! I'll give it till next week and lodge a dispute if nothing turns up. I've seen another vendor that does vape fluid so I'll use the refund on that 1.

Cheers dude 👍

Yes Royal Mail First class used to be next day every time now its at least 3 days if not longer from some vendors. I still receive stuff from ULC next day, it must be your sorting office mate even if its not showing on Royal Mail site, because if it arrives next day still from some vendors and some not then what else can it be except your sorting office ??

Sorry for delays😂😂 JAYSPADEZ you CAUSED THE DELAY ya big old thief!! How can someone mix up TRACKED NEXT DAY DELIVERY for standard…thats right jay, i can do this for the next 5years ya rip off merchant!

Majority of ours are still landing next day. There might be a problem with staffing at your sorting office. Have you had a look at the online status updates?

Too many people have this issue with Jay,and where theres smoke theres usually a bbq💁🏻‍♂️

It does seem at the moment if you dont use NDD then 1st class is taking much longer than it should. Seems to be a lot of self isolating post people.

We are in west London, not a full service currently

I paid extra for NDD.. 4 days later i am still waiting…won’t be using jay again

No sign of my order which was confirmed last Saturday. It was shipped RM 1st so seems there is some type of issue

My sample from JZ landed yesterday and stealth was as good as described.

I find ordering in here first class shipped can take from next day to five working days later, so .imagining it's down to sorting offices etc for slowness.

The ones where it's taking super long.like a few weeks though 🤷🏻 that's mental