20/01/24

Hello, is there any update on this?

Thanks

Apparently Pistach is back, let’s hope he sorts refunds out.

Great idea.
At great prices.

Dont know about rectifying it but you should be ok, you could message the vendor you placed the order with and ask them to confirm the order.

Thank you for the reply, I have just finished doing that, for what its worth the order was placed with Strainsburys who i know to be a great seller having used them in the past. Just waiting on a reply now.

Is there anyway to check on the transaxe status page afterwards?

thank you

Update: Issue is now resolved, thank you all for the helpful advice.

How was the issue resolved? Did the order go through, or did you get a refund?
(I’m in a similar situation.)

Hi, I sent the bitcoin amount and payment wallet adress (also added a transaction ref too but dont think its that important) to Transaxe Support (https://littlebiggy.net/viewSubject/p/4760120), Start a chat with them from thier page, they got back in touch within 24 hours and were a great help.

When Transaxe Support sends your order number, access it whilst logged in and it will give you an option to link it to your account.

You could try and find the order page in your browser history. If you do find it. Log in from there an it should link it to your account

Hi and thank you for your reply.

I unfortunatley opened the link in a new tab on firefox private mode and lost access to the history for transaxe!

I have now sent the relative info to the transaxe help account and strainsburys so hopefully I should hear something back from them very soon.

Were you logged in when you placed the order? It won’t show if you weren’t but will still go through. Drop the vendor a message to check they have it…

I am going through the same thing. Placed an order without logging in and order is not registered. Contacted the seller “3” times in the last 9 days with ZERO responses.

if your payment is not processed after 1 day
just go to transaxe support at https://littlebiggy.net/viewSubject/p/4760120
and hit chat

give them your order id or the btc address you sent to

fear not bitcoin payments are impossible to lose!

I have been doing this for about a week and all I get is the reach around with transaxle support. It’s like talking to a bot or something. Repetitive comments or questions that have already been answered with no resolve.

Hi Mary

I PMed you but not sure if you saw it.

When was this posted?

I have some BTC and am about to run out of your Blue Stars :-(

I put a order in Friday still nothing sent thought it was a old thread 😅

Thanks Halfbakedscope

I only found out about it this weekend so I've no idea when this was posted :-(