24 hours

We respond relatively quickly to any messages/post responses. It all depends though mate. The seller may well be swamped with enquiries, order etc. Then life gets in the way also.

But saying that, as a seller you should at least aim for 24 - 48 hours reply rate.

i respond when and as i see the message. i dont see the point in stalling as it needs to be answered eventually anyway. no point leaving it until the client is fuming and going public!

Yeah
Can I have my tracking number???
I asked you for???

Soon as I get notification of message it will get responded with 5 mins. JJ & DGT

DGT & JJ respond very quickly. And an absolute touch that they send a message once package has been delivered to make sure everything was ok with the order.

Shoutout to Northern Organics too. Also quick to respond and make sure everything went smoothly with the order.

personally I'd say same day. vendors are online taking orders etc, even if you don't have an answer for the customer, its important to acknowledge you've received their msg, otherwise bad reviews will follow...this would go for any online retailer regardless of legality.

this being said - I'd happily wait 48hr before the worry kicks in 😅

the fact that they're new vendors may also have an impact on response times. trying to find their feet in a new Environment. most are here to do good business and retain loyalty.

On a whole this site is the most magical place I've come across. so much respect for the whole community, buyers and seller alike. But I think sometimes buyers do need to take it easy on vendors, see lots of negative comments floating about directed at decent vendors!! make sure you buy big and I always make sure I have at least 1 weeks stash left when I place a new order to give more time for errors as we are only human!

Happy to wait 2 days. Happier to get a response within 2 hrs.

The vendors messaging system can get overflowed easily, But yes 48 hours is long enough (If the message is one that needs a reply)

Same day = awesome service
Within 24 hours = good service
Within 48 hours = acceptable service
(Not including weekends, where I'm happy to wait additional days)

24h should be the right response time! Unfortunately, this is often not the case. I think it is very important to reply to messages quickly.

We respond soon us we see message and normally its within few hours.
But everyone different.
❤️ 🙏

I think 24 hours is as much as anyone wants to wait for a response these days. Quicker is ideal but it's not full time for everyone.

I think a day or 12hours is fair for all...

When follow up for an order 12hrs, an inquiry 24hrs or if a complex question 72hrs what are we here to do business or be stoners who can't function???

within 24hours no longer
if you are going to be vending online
it must be a ritual to login within this time frame and respond to all messages and orders

peace, THB

Usually within the hour. I don’t think 24/48h for responses is acceptable. It’s not hard to set up email notifications.

12 Hr response is amazing.
24 Hr response is good.
And a 2 day response is just OK but anything past that is then taking the piss.

I have a vendor who’s says the package is in the post office and I have it in front of me, with the customs letter.
Tracking shows it was opened by customs.
Can someone please tell the vendors that the package is still delivered without the weed, accompanied by a customs letter inside.

Yes your right.
When we import from cali on few occasions the box is empty with a letter.
And on tracking it shows its sat at LA Airport.
But we received an empty box.

Hey bud, i'd say 24hrs maybe 48 given the weekend but I think most vendors on here check daily. all the best dude

Cheers. This was an AGE ago! Hope you're well by the way dude!

lol random man sooy about that. I think I keep getting shown old stuff in my feed. I'm great man, hope you are too! keep on eating them cookies

It shouldn’t take longer than 24 hours IMO and certainly no longer than 48 hours. If you’ve been waiting longer than that I think it’s fair enough to be a bit pissed off as one of two things has happened either a) they’re ignoring you intentionally or b) they’ve made an honest mistake and “missed” your message which to be fair isn’t that difficult to do on here. Personally, I’ve always had a response within a few hours to any queries but I generally deal with some of the smaller vendors on here for that exact reason. Also appreciate sellers are busy but all sellers should be willing to put an hour or two aside everyday for dealing with customers, it’s part of the job.

I answer as soon as I read it, sometimes you have so many you miss 1 or 2.

It good chatting with most of you, a lot of the same questions.

I think you need to put yourself in the customers position, they want decent green at a reasonable price, delivered yesterday.

Thats why I became a vendor as I knew I could step up rhe podium with my quality buds.

I think I would probably message again after two days although some vendors are just better at dealing with that side of things than others, I've haven't had any situation where the vendor didn't respond at all. I did once get an order sent message after the goods had arrived!

Real life gets in the way sometimes, so I usually allow up to three days, but I'd usually expect a response in two most times.
Hope your order gets sorted

3 days and they need to find a new job

72 hours and counting!

We aim for same day. sometimes when its flat out busy it becomes close to impossible, although a discrepancy needs to be resolved asap imo and should take priority

24 hours max..

I messaged Canadian Imports, had an order on the go but wanted to be annoying and ask what flowers they had coming out in the near future. They took 3 minutes to reply ill place money on CI being the best vendor on here for bud and range of bud provided...delivery....services.

Hello biggas
Some vendors like Pistach or the Gentleman Dealers often reply in 1 hour ..it’s all about what kind of service sellers want to give..
Definitely 1 day it’s enough ..2 days (rarely)

I check the site every few hours maybe between the hours of 1 am to 7 am you won’t get a message right back but any hours between then I will most likly get back to you within 2 hours at the very most, but everyone different being a buyer previously for many purchases I know the value of quick response so aim to get right back at ya asap

thanks, the system here really needs to do something about this it doesn't seem hard but this post helps