Nah same here with an order from yesterday

Did this get sorted?!

I know nobody got back to me on this post, nor the PM sent to vendor, but I went ahead and placed another small order thanks to an intro offer by another vendor; same thing, payment sent, received, LB still saying Unpaid.
So, is this a problem with my account that I'm not able to see?
Anyone else ordered in the last 36 hours and had any issues?

yeah i've seen plenty of payment issues over the years on LB but haven't had any for a while. Can't remember if i've seen this tho.

Anyway I have exactly the same issue right now with a long time trusted vendor so hopefully they'll get bk to me soon.

My advice, sit tight for a lil while and see if it get delivered within the timeframe. If not, see if they get bk and if neither of those happen i guess you could try n dispute cos of technical issues with cryptonic. Usually it works out but anything is possible to just wait and see!

did the btc price go down around the time of the order? sometimes if the price drops during the order process it messes up on the biggy side. we've had a few show unpaid when buyers have sent it to transaxe but it showed up as paid after 24 hours. hopefully this is what will happen with yours

Seeing the same thing. Ordered around 8pm last night. Bitcoin transfer was confirmed, but the orders are still showing unpaid.

also got the same issue.. vendor hasnt dispatched. Just messaged them to see if they've received funds. Never ever seen this happen before

ok.. i cancelled the order like an idiot and now its gone. the coin appears in my wallet but I cant spend it, as if its not really there.

now the vendor doesnt have my order and i cant order more lol. anyone got any advice? appreciated

Had exactly the same thing last night on a GreenCat order, first time its happened. As others have mentioned might be a currency fluctuation thing or potentially backend issue here. Actually relieved to see it seems to be an all round issue..I'm keeping the order live regardless as unpaid i'd suggest you keep at least the order no. and your transaction ID to hand and let vendor know. Hopefully we all get sorted.

Contacted the vendor, no response.
To assuage the currency fluctuation theory: placed a small order with a different vendor this afternoon, same thing. And they've not had chance/bothered to reply to the heads-up.

Appreciate people confirming it isn't just me, but with now 2 vendors ignoring my messages about it and the price fluctuation theory falling flat I'm getting suspicious, not least because I'm not likely to get a refund if I cancel while they're in limbo.

For reference seems vendors are at least seeing payments and orders, think the majority here will see their packs land before issue is actually cleared up..

Really? I'm sure they all want to send out product with no path to payment.
Be nice if the vendors were reaching out to affected customers to say that, but apparently I picked vendors who either can't see the orders or dgaf.

Having the same problem, been stuck for 36 hours so far. Has anyones gone through yet after being stuck?

Same for me. I hate waiting.

well same problem with my order from yesterday. I did contact vendor too but I don't think they receive anything until payment has been processed by LB and order's been marked as paid..

Same here smokey. Ordered 1pm yesterday paid for ndd with cut off at 21:00 and still hasn't gone through so I cancelled it and bow praying I get refunded

Got the same issue, also noticed it says payment is processed by cryptonic which seems a bit odd!

Just cancelled an order after 27hrs waiting, how long until refunds sent?

24 hours

We respond relatively quickly to any messages/post responses. It all depends though mate. The seller may well be swamped with enquiries, order etc. Then life gets in the way also.

But saying that, as a seller you should at least aim for 24 - 48 hours reply rate.

i respond when and as i see the message. i dont see the point in stalling as it needs to be answered eventually anyway. no point leaving it until the client is fuming and going public!

Yeah
Can I have my tracking number???
I asked you for???

Soon as I get notification of message it will get responded with 5 mins. JJ & DGT

DGT & JJ respond very quickly. And an absolute touch that they send a message once package has been delivered to make sure everything was ok with the order.

Shoutout to Northern Organics too. Also quick to respond and make sure everything went smoothly with the order.

personally I'd say same day. vendors are online taking orders etc, even if you don't have an answer for the customer, its important to acknowledge you've received their msg, otherwise bad reviews will follow...this would go for any online retailer regardless of legality.

this being said - I'd happily wait 48hr before the worry kicks in 😅

the fact that they're new vendors may also have an impact on response times. trying to find their feet in a new Environment. most are here to do good business and retain loyalty.

On a whole this site is the most magical place I've come across. so much respect for the whole community, buyers and seller alike. But I think sometimes buyers do need to take it easy on vendors, see lots of negative comments floating about directed at decent vendors!! make sure you buy big and I always make sure I have at least 1 weeks stash left when I place a new order to give more time for errors as we are only human!

Happy to wait 2 days. Happier to get a response within 2 hrs.

The vendors messaging system can get overflowed easily, But yes 48 hours is long enough (If the message is one that needs a reply)

24h should be the right response time! Unfortunately, this is often not the case. I think it is very important to reply to messages quickly.

We respond soon us we see message and normally its within few hours.
But everyone different.
❤️ 🙏

I think 24 hours is as much as anyone wants to wait for a response these days. Quicker is ideal but it's not full time for everyone.

I think a day or 12hours is fair for all...

When follow up for an order 12hrs, an inquiry 24hrs or if a complex question 72hrs what are we here to do business or be stoners who can't function???

within 24hours no longer
if you are going to be vending online
it must be a ritual to login within this time frame and respond to all messages and orders

peace, THB

Usually within the hour. I don’t think 24/48h for responses is acceptable. It’s not hard to set up email notifications.

12 Hr response is amazing.
24 Hr response is good.
And a 2 day response is just OK but anything past that is then taking the piss.

I have a vendor who’s says the package is in the post office and I have it in front of me, with the customs letter.
Tracking shows it was opened by customs.
Can someone please tell the vendors that the package is still delivered without the weed, accompanied by a customs letter inside.

Yes your right.
When we import from cali on few occasions the box is empty with a letter.
And on tracking it shows its sat at LA Airport.
But we received an empty box.

Hey bud, i'd say 24hrs maybe 48 given the weekend but I think most vendors on here check daily. all the best dude

Cheers. This was an AGE ago! Hope you're well by the way dude!

lol random man sooy about that. I think I keep getting shown old stuff in my feed. I'm great man, hope you are too! keep on eating them cookies

It shouldn’t take longer than 24 hours IMO and certainly no longer than 48 hours. If you’ve been waiting longer than that I think it’s fair enough to be a bit pissed off as one of two things has happened either a) they’re ignoring you intentionally or b) they’ve made an honest mistake and “missed” your message which to be fair isn’t that difficult to do on here. Personally, I’ve always had a response within a few hours to any queries but I generally deal with some of the smaller vendors on here for that exact reason. Also appreciate sellers are busy but all sellers should be willing to put an hour or two aside everyday for dealing with customers, it’s part of the job.

I answer as soon as I read it, sometimes you have so many you miss 1 or 2.

It good chatting with most of you, a lot of the same questions.

I think you need to put yourself in the customers position, they want decent green at a reasonable price, delivered yesterday.

Thats why I became a vendor as I knew I could step up rhe podium with my quality buds.

I think I would probably message again after two days although some vendors are just better at dealing with that side of things than others, I've haven't had any situation where the vendor didn't respond at all. I did once get an order sent message after the goods had arrived!

Real life gets in the way sometimes, so I usually allow up to three days, but I'd usually expect a response in two most times.
Hope your order gets sorted

3 days and they need to find a new job

72 hours and counting!

We aim for same day. sometimes when its flat out busy it becomes close to impossible, although a discrepancy needs to be resolved asap imo and should take priority

24 hours max..

I messaged Canadian Imports, had an order on the go but wanted to be annoying and ask what flowers they had coming out in the near future. They took 3 minutes to reply ill place money on CI being the best vendor on here for bud and range of bud provided...delivery....services.

Hello biggas
Some vendors like Pistach or the Gentleman Dealers often reply in 1 hour ..it’s all about what kind of service sellers want to give..
Definitely 1 day it’s enough ..2 days (rarely)

I check the site every few hours maybe between the hours of 1 am to 7 am you won’t get a message right back but any hours between then I will most likly get back to you within 2 hours at the very most, but everyone different being a buyer previously for many purchases I know the value of quick response so aim to get right back at ya asap

I think 24hrs is asking for too much. Unfortunately, we are not at a stage where you can get bud on Amazon. Yes, regular online businesses should be reactive, but even then, expecting an answer in 24hrs is setting the bar quite high.

Within 72hrs is what I would expect here, after that I start getting worried if it’s to do with an active order. If it’s a general enquiry, I would send another message and hope to hear back within 72hrs again. So nearly a week for a general enquiry would be the most I would wait for. We just have to recognize and appreciate the effort of vendors on here.