Elle25

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joined nov 2020

share Elle25 and generate bitcoin with reference codes.

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6 posts by Elle25

1 post

+5.2 votes

on {lb help}

Paid, transaxe confirms, LB order page says Unpaid

Did this get sorted?!

+11.2

on {lb help}

Paid, transaxe confirms, LB order page says Unpaid

I place an order yesterday, around midday, sent the payment, payment was confirmed on the Transaxe page, but the LB order page still says "Unpaid".
Are there any current back-end issues that could be causing this? Or, less likely but more concerning, did LB give me the wrong wallet page to send the payment to?
Never had an order go this way in the last year on the platform and the vendor hasn't gotten to my message yet yet so hoped reaching out to the community may provide some reassurance or information.
Thanks. Apologies if posts like this are tedious, not sure what to do. Didn't want to cancel in case everything was ok and cancelling messed something up worse.

Lechuga

Nah same here with an order from yesterday

+5.2

fxma_bngzla

I know nobody got back to me on this post, nor the PM sent to vendor, but I went ahead and placed another small order thanks to an intro offer by another vendor; same thing, payment sent, received, LB still saying Unpaid.
So, is this a problem with my account that I'm not able to see?
Anyone else ordered in the last 36 hours and had any issues?

Cal-fornication

yeah i've seen plenty of payment issues over the years on LB but haven't had any for a while. Can't remember if i've seen this tho.

Anyway I have exactly the same issue right now with a long time trusted vendor so hopefully they'll get bk to me soon.

My advice, sit tight for a lil while and see if it get delivered within the timeframe. If not, see if they get bk and if neither of those happen i guess you could try n dispute cos of technical issues with cryptonic. Usually it works out but anything is possible to just wait and see!

shroomtek 9.9/10

did the btc price go down around the time of the order? sometimes if the price drops during the order process it messes up on the biggy side. we've had a few show unpaid when buyers have sent it to transaxe but it showed up as paid after 24 hours. hopefully this is what will happen with yours

spaceistheplace

Seeing the same thing. Ordered around 8pm last night. Bitcoin transfer was confirmed, but the orders are still showing unpaid.

Sae-byeok

also got the same issue.. vendor hasnt dispatched. Just messaged them to see if they've received funds. Never ever seen this happen before

Sae-byeok

ok.. i cancelled the order like an idiot and now its gone. the coin appears in my wallet but I cant spend it, as if its not really there.

now the vendor doesnt have my order and i cant order more lol. anyone got any advice? appreciated

WHL_712004

Had exactly the same thing last night on a GreenCat order, first time its happened. As others have mentioned might be a currency fluctuation thing or potentially backend issue here. Actually relieved to see it seems to be an all round issue..I'm keeping the order live regardless as unpaid i'd suggest you keep at least the order no. and your transaction ID to hand and let vendor know. Hopefully we all get sorted.

fxma_bngzla

Contacted the vendor, no response.
To assuage the currency fluctuation theory: placed a small order with a different vendor this afternoon, same thing. And they've not had chance/bothered to reply to the heads-up.

Appreciate people confirming it isn't just me, but with now 2 vendors ignoring my messages about it and the price fluctuation theory falling flat I'm getting suspicious, not least because I'm not likely to get a refund if I cancel while they're in limbo.

WHL_712004

For reference seems vendors are at least seeing payments and orders, think the majority here will see their packs land before issue is actually cleared up..

fxma_bngzla

Really? I'm sure they all want to send out product with no path to payment.
Be nice if the vendors were reaching out to affected customers to say that, but apparently I picked vendors who either can't see the orders or dgaf.

HappyGoSmokey

I'm having this same problem, ordered about 8pm last night.

I've seen similar once before, but it fixed itself by the next morning.
This time it seems to be taking longer to fix. I guess I need to wait a bit longer.

It would be handy if someone who had a payment go through okay posted here, as I don't want to risk placing another order til I hear it's working.

PhoenixDragon777

Having the same problem, been stuck for 36 hours so far. Has anyones gone through yet after being stuck?

Mond

Same for me. I hate waiting.

swidjen

well same problem with my order from yesterday. I did contact vendor too but I don't think they receive anything until payment has been processed by LB and order's been marked as paid..

3 posts

+4 votes

on bibsukstoner

An issue I've never had before

Ok will do & TY. Am currently at the polite back & forth stage. Message i woke up to asked if it had updated my end as they had tried to refre… + 3 more

on bibsukstoner

An issue I've never had before

So I made a payment over 48 hours ago yet order still showing as unpaid. I paid at 9am in the morning and I was surprised to log in in the afternoon and see the order still showing as unpaid, when I clicked the pay now button I got this message "We're sorry but something really bizarre has gone wrong. Our technicians are on the trail and will fix the problem soon." In the evening this message disappeared and it said paid as normal (see screenshot) , however the order is still unpaid. I've reached out to transaxe support but no reply (I know they can take a while) but obviously the order will cancel if not resolved in the next 24 hours so I'm now worried my coin is gone. Doesn't help that this was supposed to be a tide me over till payday smoke either. I've had 100 orders without issues but this has really put me off tbh.

Kid carti uk 9.8/10

Message a borg idk who is the specific borg to help you but it's not on the vendor I've had people message me similar things in the past

It's not on you or the vendor crypto plays up time to time

Also your money is insured so don't sweat it too much

bibsukstoner

Hi mate thanks for the reply. I know it's not on the vendor and have contacted transaxe support - just poor timing and obvs a bit worrying going forwards that this can happen. Fingers crossed I hear back from the borg.

DanishBacon

I'm hoping that they work it out for you. I have not seen anyone post a problem like this in the past too. Have you tried reaching out to the vendor to see what it says their end, whilst you are waiting for a reply from Transaxe?

bibsukstoner

Thanks for the reply. I did raise it with the vendor they just said - "nothing come through our end you need to reach out to transaxe support to resolve this" - transaxe support have seen my messages but not responded yet so fingers crossed it can be sorted, just a bit worrying to know the coin can go down a black hole like this.

Cannabis Cannibals 9.8/10

Either ways it won't go down a black hole like you're saying it would. It literally says escrow insured payment in your screenshot. If order cancel automatically you will get a refund.

bibsukstoner

Thanks for the reply. If the order is still showing as unpaid on the order page then it's not the same as an unsent order which you'd get an auto refund for as it looks like I haven't paid when I have. It still could be a black hole as nobody has been able to tell me what will happen yet.

bibsukstoner

Update, the borgs sorted this out. faith restored long live LB!! :)

Cal-fornication

So you got this sorted then?

Just got this happening to me today, first time in over 3 years...always something!

Anyway i just randomly messaged a borg to help but if you have some advice then fire away cos this is a pain in my arse lol

bibsukstoner

Hey pal sorry to hear you're having same issue. You need to message transaxe support to get it sorted, hopefully it should be a bit quicker than the 5 days I waited as this should be a known issue by now. Good luck.

Cal-fornication

Yeah a pain but can't complain really...only had issues a few times over the years.

I hope it doesn't take that long but it probably will XD Hey at least i did it on a Monday so it might be here by the end of the week!

Anyway I contacted transaxe support so we'll see what they say, thanks for replying though :)

bibsukstoner

So update on this after 2 days of waiting transaxe support very helpfully replied with "shows as paid" . Thanks for that guys but the issue is that the order still shows as unpaid on the order page and as a result the vendor won't send it leaving my coin in limbo.

bibsukstoner

It did get sorted but it was 5 days of back and forth that was really frustrating as all I got at first was "shows as paid" and then they'd ignore me for a bit. Ended up posting screenshots on the transaxe support page and they finally responded "looks like a tech issue" and the order changed to paid. Don't cancel the order and keep messaging them politely and it should get sorted.