If they won't communicate, then realistically what can you do? Think about what would happen if we didn't have Transaxe and escrow.

'Algorithmic resolution based on reputation will occur at...'

Interesting. I'm in the same boat.

Your likely looking at a settlement I'm afraid.

Having the same problem, multiple messages sent with no response received. Very disappointing

Re shipped my lost order and cant thank the team enough legends :-)

please open a dispute if its been longer than 9 days and no arrival of item, we have to make sure that it absolutely never made it and isnt still in transit, we also leave some time to cool down the address sending period to make sure to not raise any suspicion on any items, we will always sort out all disputes, your frustration and anger is completely understood. forgive us for the delays in comms

I’ve used this vendor lots of times, they are my go-to as they have NDD. Never had any issues until I ordered this week, expected it Wednesday but it’s not arrived this week, and I’ve not had a response from JW either. Really hoping they will answer soon, but comms aren’t great 😩

Zero comms once they lose your shit and take your money :-(

raise dispute please

I’ve been buying with these guys for well over a year. Incredibly frustrating when it says online today, yet no response from them at all. The comms are usually not great, but I’ve not had product not turn up before, and no reply at all. Really poor because I would have continued to buy every week, but now it looks like I have to find a new vendor.

Unfortunately so, still nothing and no responce. Looks like this will be my first dispute in over 100 orders on LB. Seriously disappointed.

raise dispute please

Hi mate I’ve explained to you what has happened in full on a direct message please check that, essentially the packaging team ran out of envelopes on Friday so only half the orders were sent, unfortunately yours happened to be in the half that wasn’t sent, they have been sent out this morning with SND I have sent you the tracking number, I have also offered you compensation don’t worry mate, I would appreciate it if you were a bit more patient in future though, I try my best to get everything done on time but we are very busy

Only just got the update after placing order on Friday buddy. I use you all the time so it's not about the overall service but this order was terrible given it was a custom order with special next say delivery paid for. I appreciate the problems you faced and understand why that delayed my order but I only got that update nearly four days after order placed. I never ever leave these type of posts as I always get updated on any issues...this was done because I literally couldn't get an update at all since order paid for on Friday morning. Glad to know the order will be with me tomorrow now and I will look out for it. My reviews and ratings for you have always been top notch! In future I will not place orders close to weekend and also check in with you before placing custom order to see that it can be sent with the special/premium postage paid for. Quality of products NEVER an issue...it was the lack of comms/update that was an issue.

I’m sorry mate I will try reply to your messages faster in future as I said I’ve just been really busy, I understand It can be frustrating when you don’t know what’s going on with your order and your not get many replies so I’m genuinely sorry for that mate

This is one of the best vendors on here....they even sort full reships on untracked items.

Couldn't agree more! The Doc and the team are continually providing a great service and IMO the best vape carts on LB by a long way.

Thank you mate that’s very kind of you

Thank you mate

Agree fully...
It was this particular order that was a mess and vendor has now explained the issue

So you ordered on Friday? Dude, it's only Monday.

Thank you

Dude I paid for Saturday delivery it was a custom order. I wouldn't be complaining if it was a normal postal service. I'm not that pedantic (",)

Touched a nerve I see lol

Totally acceptable mate actually given the circumstances. You've had an apology and an explanation and compo. Seems like the doc still goes the extra mile. Outstanding customer service if you ask me. It reminds me I must use them more often. Thanks

Thank you mate I try my best

boy, sounds like u need a spliff bruv...

I’m also waiting on one but it’s first class will be week now since it was marked sent. Hopefully this is just royal mail backlog causing delays.

Hi mate, yes the Royal Mail has been quite bad at the minute, hopefully your order should arrive soon, if not we have a 2 week reship policy on 1st class orders, so if nothing arrives by then just give me a message and I will organise a reship for you:)

I paid for Saturday delivery it was a custom order. I wouldn't be complaining if it was a normal postal service. I'm not that pedantic (",)...completely aware Royal Mail standard services are atrocious so paid for special next day guaranteed...vendor has now explained that oreer wasn't sent due to envelopes but that update was only provided after I shared this post so it's clearly down to poor comms...if I knew when order was coming I wouldn't have left the post would I?

i noticed crackling when using too high wattage and also when a drop of water got into the cart but that just vaporizes itself with a couple drags

I sorted this in the end. I had to email the wallet guys. It turns out there was a glitch in their database.

That... was TENSE!

Glad You got it sorted . I’m still setting up ! Nightmare

When you say wallet guy. Do you mean the vendor? I'm having similar issue. Bitcoin sent and confirmed but nothing on the order page at all.

Coinbase

No. This was when funds were sent to my wallet from a BTC exchange. The wallet glitched and the funds weren't displaying. Were you logged in when you ordered?