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azman
joined aug 2024
share azman and generate bitcoin with reference codes.
1 topic on azman
+1
azman
by  azman
Seller refund after item marked sent
Hi I tried a new seller on here. They marked my order as sent but did not send it. He confirmed on chat that he had not sent it as he had not received the funds from LB. Not sure he understood escrow. Is there a way the seller can cancel the order and issue a refund. Would any of the biggas know if this can be done. I've raised a dispute but would rather not go this way as it effects my rep The seller seems decent enough.
+2
OldManEd
I don't know whether the vendor can retract the 'sent' status and then cancel the order but I'm pretty sure they can issue a refund regardless. The only problem is that it sounds like they set up shop on here with not enough understanding of how the site works so they maybe won't actually know how to process a refund from their side, even if they're willing to do it.

Easiest solution would be for them just to dispatch the order that you paid for but if you're not happy with that route then you could try messaging Refund Borg for advice. If the vendor is genuinely willing to help then they could ask for advice from the borgs and other vendors via the Seller's Arms pages.

If all else fails then just let the dispute run and see what happens. Good luck anyway. 👍
+2
azman
Thanks, I would prefer the herb but I don't think he's comfortable sending whilst he's not got the funds from lb. I will share this with him.
+4
MightyRux
This is a fundamental misunderstanding of how LB works. It's an escrow system: he gets his money when you have your goods and are satisfied.
+3
OldManEd
There should be a way for them to initiate a refund then, even if it's been marked as sent. I'm guessing that happens sometimes with cross-border deliveries that get seized by customs so there are probably some vendors and/or Biggas here with experience of that.

That said, if this is a new vendor who is accepting orders and marking them as sent but not dispatching the items due to not understanding escrow then they'll start amassing disputes and it's only a matter of time before they're shut down by admin. From what I've read on here, this would result in you getting a full refund and the dispute wouldn't count against you.

If the vendor is genuine then they'll hopefully find the reassurance they need to start shipping or at least find out how to refund you.
+1
shadowdog1
at least you got a reply hasn't responded to my message even though he's been online today
+1
azman
Took 3 days before I got a response
+1
Riley_packs
It can take upto 16 days for a new vendors funds to clear
7 posts by azman
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