After having two positive experiences on LB, I placed my largest order yesterday from a seller I won't name. It consisted on 14g of herb, split across four strains. The seller messaged me shortly after to say 3 of the strains were OOS (those 3 strains made up 13g of the 14g), and would be replaced by the other strain I ordered (which was meant be only 1g). So he was shipping me 14g of one strain, actually the strain I had ordered only 1g of.
I immediately responded to say, please don't do that. And the seller essentially said it's too late, and as per their bio - they will send out replacements where something is unavailable.
Their bio does say that in fairness. It also says other things about prioritizing customer happiness... But isn't it reasonable to also expect that sellers will
a) keep their stock relatively up to date.. meaning it's pretty unlikely for 95% of my order to be OOS and need to be replaced. One day later, the seller is still listing all the OOS items...
b) to exercise some courtesy and common sense - and if a customer has ordered a large quantity across different strains, to check in with them before changing the entire order?
I really don't know what I am meant to do in this situation. It feels like the seller has acted against the spirit of the community here. I am not going to be able to return the order to them, so I don't think it really feels right to request a refund. Equally, i don't know if it's fair to open a dispute or leave a negative review....
Any advice?
