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joined apr 2021

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3 posts by frankotherasta

1 post

+2 votes

on URBANLEAFCO 9.8/10

Addressing our recent 1/10

I would not worry too much buddy Shame but always going to be losers

+21.2

on URBANLEAFCO 9.8/10

Addressing our recent 1/10

We've just had a rating in :-

1/10 **WHITE DAWG - (FREE RM 1ST CLASS DISPATCH)**
The order never arrived...The vendor chose to ignore ALL messages from me regarding missing order, Then had to go through Escrow to get a refund NO thanks to the vendor, I would never deal with these people again.
rated today took 0 days to arrive

The above is complete fallacy. No one has ever contacted us and been ignored. Our customers know any problems are addressed almost immediately and any issues with product not arriving is rectified. The person who left this review hasn't dropped us a message or anything and escrow has never been in touch about any refund. All this points to someone playing funny beggers for whatever reason. We've contacted escrow to enquire about this apparent refund as as far as we are aware no customer has ever used escrow because weve not done our job as a vendor and rectified mistakes.

If anyone reading this has had dealings with escrow could you please fill us in on the process. Would we be contacted in regards to this apparent escrow claim raised. I would have thought this would have been the case but I'm not sure as we've never had to deal with them.

Anyone who has any doubt about how we operate on here just read through all our reviews and posts on our page about it. We can be 100% trusted so please don't let this put you off.

Thanks everyone and have a great day :)!

+13.2

British Bulldog 9.9/10

It's baffling to me why the borgs refuse to remove patently fake reviews. I cannot see the logic in it whatsoever, especially considering we pay 15% of every sale to be on here.

Just doesn't make sense to me at all. Its bad for vendors, bad for potential customers and allows trolls free reign to do whatever they like.

Madness.

Cheers BB

URBANLEAFCO 9.8/10

Your 100% right. There should be things in place to protect customers from dodgy vendors etc which there is but it swings both ways. As you've said, vendors pay a fee to sell on here so we should have something too I'd of thought. Especially when its a provable lie!

Construct

Guys how do they make these fake reviews?
I thought the only way you could make a review was to place an order and for you guys to then send it and update the order allowing us to then rate the service.
If they are hacking the code to place an order into their orders so they can add a fake review this is concerning and lb should ban their IP and shut down their account and remove all posts or reviews they have made asap.

British Bulldog 9.9/10

They just buy your cheapest listing then leave a fake review, simple as that.

I used to think it was other vendors but it doesn't happen to everyone who starts on here and is successful so I'm now thinking it's one or two unscrupulous members with too much time on their hands and a few screws loose upstairs.

Although some people seem convinced otherwise, I don't think the big vendors on here give a toss what smaller sellers are doing. If you look at the sheer volume of sales an outfit like RB does, smaller sellers don't make a dent in their business.

Much like Twitter, there's always a few crazies who spend their lives trying to hurt others. Sad, pathetic but unfortunately...true.

Just my 2p.

Cheers BB

Construct

Ah i see,maybe its just me but seems kind of pointless bordering on stupid especially with an outfit like ULC we all know they are top vendors,in fact the only time they have messed up with me was when they sent me 3.5 g extra,which i let them know about as i was concerned some poor guy out there was going to not get his 3.5g and since i did not see anyone shouting where is my order i figured they had sorted it out,easy mistake stick my address on the wrong package ,we are all humans after all and prone to the odd brain fart lol

URBANLEAFCO 9.8/10

I remember that lol. Was quite a busy time but no excuse. Human error exists its how you correct it that matters mate!

Catsbananas

Thought process of you as a vendor may lead you to think a fake negative review will hit your sales, everyone will stop buying from you, your name is ruined and on and on until the end of the world!!! Another way of looking at it is think about when you are looking to buy, say, headphones and you read one crappy review about AKG headphones amongst 100's of positive reviews. Do you dismiss AKG right there and then? Does AKG go out of business? Even if you don't buy those headphones in the end, what is in the back of your mind? AKG AKG AKG. So, yeah a fake negative review sucks but all I'm now thinking about is ULC ULC ULC!! Truth will out. Cheers :)

TalkToFrank 9.7/10

Just carry on pal I had the same a 1/10 or it was a 2/10 a while back out of nowhere... smart customers will hopefully scroll through many of not all reviews quickly to see that it is a 1% case so they end up just looking like liars.

If your not getting someone trying to tear you down your not making enough cash. Wear it as a badge if honour... your one of the biggest/my rusted sellers on here.

Don’t sweat the trolls... that’s what I’ve learned. They are blatantly other greedy vendors not making sales so they make troll accounts to purchase like the smallest out you have then do ya dirty regardless of the actual service you have provided.

URBANLEAFCO 9.8/10

I wouldn't normally make a post about something like this mate but I had to as its lies. Just needed people to know! I'm sure it won't be the last time it happens, just got to get on with it though haven't you!

TalkToFrank 9.7/10

Mate I’ve had some guy comment on my product and basically said it’s pants only by its picture and wasn't even a customer!! Ridiculous

Golmagnum

I've had a few products from urban leaf now, and every order has arrived, been on weight and tasty as can be. Also above and beyond with the packaging, these guys are one of the more legit vendors on here.

URBANLEAFCO 9.8/10

Thanks mate :) Appreciate this.

greencigar

I can personally attest to the speed of communication and to the levels of service ULC deliver. I can also personally attest to how they have gone WAY above and beyond what they needed to to make sure I got my herb. Apart from one time they were on holiday, I have used them without fail for a number of months now. You can check my custom orders on the review feed. This 1/10 sounds as bent as a 9 bob note.

URBANLEAFCO 9.8/10

Thanks GC. I've contacted Escrow and they've replied and said they've no record of any messages between us in regards to a dispute.

They are going to dig a little deeper to see whats happening. This won't be the last I'll hear of this person Id imagine. Every vendor seems to get this. They are just wasting there money to do it though!

Halo

Same here

zz87

It's such a rubbish attempt too because you are easily one of the most active and friendly sellers on here, everyones had a little chat with ULC in the topics haha :)

It's out of order but the biggas wont fall for it!

URBANLEAFCO 9.8/10

Hopefully not ZZ. We're more than helpful well needed. Shit happens though, they'll move onto someone else eventually!

+5.2

jonnyk58

I've seen numerous accounts in my time here that blatantly act solely to shill other vendors. This can be posting on a vendors page that another vendor has it cheaper or better, or repeatedly stating how good another vendor is etc.

While outwardly they are not linked to that vendor, a normal person doesn't behave in this way, so it's pretty obviously an agenda. Reviews I expect have to deal with the same.

When I see a 1/10 review, it doesn't tell me the vendor fucked up. It tells me the reviewer is angry, and that could be their own fault entirely.

I doubt very much given your sales, reviews and good standing, that one angry review will make any difference to you, though I get it must suck. Keep up the good work and forget the noise, it doesn't matter.

URBANLEAFCO 9.8/10

It isn't the best to have these things happen. You just have to get on with it and hope they get bored. It'll be someone else's turn eventually!

budbotanist 9.7/10

I'm new to this community, but I must say I'm impressed with things like this that help to combat these spitful attempts are slurring someone else. The transparency is reassuring, and makes me believe that it is indeed just BS. As i said, I'm new, but plenty of people on here vouching for you, so i wouldn't have any problem buying from you, despite this attempt to tarnish your name.

+3.2

Ip122020

I’ll just add my pennyworth of thought and say I’ve never had any trouble with any vendor I’ve used. Urban leaf has always delivered and found all items to be top notch. Maybe I’ve been lucky - but I always do a bit of research before buying (especially if a new vendor).
Probably as safe as anywhere to buy from and I like the fact there is an active community.

y3ll0wc4b

Yeah this doesn't sound like you at all

Donker

A big problem on here is blatant fake reviews, they need to sort it out. Stop the rounding up on the btc value aswell!

Crosferatu

As you know, I went through the dispute process with another vendor. YES, you would be contacted within about 36 hours by escrow. You're the most communicative vendor on here, so someone IS playing silly buggers.

URBANLEAFCO 9.8/10

Thanks mate. I thought there would be some sort of correspondence between escrow and us if a dispute had been raised!

Crosferatu

You go out of your way for everybody, and then some folk are still arseholes to you anyway. "Meh", as The Buddha said ;)

Littlemissdizaster

I must say, that is a very bold statement about your service. I have had nothing but top service from you and whoever has said this is speaking out their arse.