Most of us have done this at some point your money is with transaxe just messaged them with the details and it will get sorted out for you

You are not the first! Transaxe will have your money. Message them directly from your chats page including the address and date of order. They will find and refund.

Thank you so much @pollypuff23!
I will do that!!!

I can confirm what Polly has said. I did the exact same thing last month and transaxe sorted me out.

Thanks @Lycan. I wrote them already providing all the details.

You haven’t lost the money transaxe will sort you out but be patient he seems to have a lot of people doing this!

deffo Transaxe support. I did the same thing a while back and they sorted it out and returned my BTC

thank you Snedron! Last night trasaxe asked me for the refund wallet address so I am expecting to get it today. Thank to everyone involved! You rock!!!

I did same year ago and used to take of pistach this motherf... said nothing and i lost 120£

I am sorry to hear that man. To be completely honest, my mistake was with the same vendor. I wrote them and I did not get any reply:( I saved my coins only thank to the people here on the forum. I do like the stuff from Pistach, they do their job, I always receive the parcel within 24h, but they do not communicate well, unfortunately. Which can be stressful for the new users especially. 120 is a load of money and lots of smoke and I really feel for you mate! I am still pretty new here, but having a great experience with The Spaceman for example, I would recommend them 100%. I would recommend Pistach too, just the comms are not what I would expect.

Spacemen yes
Also the greenteam and wizardofoz420 but they pulled price recently so im huntin some new vendors but no luck ))

Hi we would suggest contact transaxe best case they sort it!

Is there still delays 30/05/24?

That was last year.

It won’t load any make any orders

Thanks for sorting my mess out, i've learned a lot about the blockchain over the last week and also how to increase fees.
Appreciate your work, TS!

Then stop ignoring customers. I've sent you all the info and you are not helping

I have message privately, can I get an update there please

They don't give updates. They just do the detective work and get the bitcoins where they're supposed to go. If there are a lot of cases to go through like there is right now, it takes a lot of time. You may even have to resend the information if it takes them too long to get to your case, but eventually they take care of everyone in the order that they received the messages.

Yeah, so you can ignore it there and not get called out. Keep your posts public people. transaxe support is utter bs.

Beguinning to think they have zero cuatomer support payment was taken and send and receivers saying hes not had it, think ive been had

Yo I messaged a few days ago regarding a double payment I made stupidly..what's the average time to hear from transaxe?

It's longer than you think it should be. I've had to sort out orders that I made while not logged in, and they always get it done. As long as you get the information to them WHILE YOU'RE LOGGED IN, they'll get back to you.