I'm guessing that you're talking about the FCA assessment.

You have to complete the assessment to buy your bitcoin from the big exchanges.

If you spend more time learning you can buy more anonymously with P2P without any assessments, hodlhodl is a good service.

However the assessments for Kraken, Coinbase and Bittylicious are more or less the same, some questions are just worded differently, you should be able to pass the assessment with the answers I wrote here:

Bittylicious
https://littlebiggy.net/link/ieg7wX

Coinbase
https://littlebiggy.net/link/T0ADLL

Download the kraken app or use Revolut which allows you to buy Bitcoin....it's relatively straightforward...we managed it and I put the collective IQ at 'modest'...good luck...when you get it set up it works well...

Yikes and double yikes....I had that problem using Kraken but they tracked it down eventually....fingers crossed...

P2P exchanges like hodlhodl or bisq but they are more complex.

Or you could just use another form of ID.

Use another exchange, if you use Coinbase use Kraken or Bittylicious, vice versa.

Bittylicious defo accepts drivers license.

I have before yes and lots of people use it here, it's just as good as any of them but it's a bit different from Kraken or Coinbase.

You give them your Bitcoin address, pay with your card or whatever and they'll send the coins to your own Bitcoin wallet, from there you can send here.

You could do that yeah but long term not really a smart idea.

Has anybody tried Vexl?
I have medium tech skills, but, I cannot renew my passport as it'll be over £200, and I don't need one at the mo, and DVLA are currently refusing to send me a new photo card as it's also expired.

i use kraken also - what's changed for you?

i just completed the FCA questionnaire - only a few questions and easily completed.

If you sent it to an address generated by transaxe then they will be able to find it- they have no interest in trying to scam you. But you must find the relevant address and Send confirmation from your exchange history, not just multiple screenshots. You should be able to cross reference this address from the original LB order page in your web history.

One of the common mistakes that people make is to send the coin to a previous order address rather than the newly generated one as these sometimes auto fill on the exchange Send order (it does on my Bitpanda). This is not a fatal problem as transaxe will be able to find it if given this info.

Seriously, the origins of this money whether for disability or any other purpose is of no practical relevance at all. Stay focused and it will get resolved unless it was sent to some non LB address.

I’m hoping to make you feel less sick. However I’m confused by your statement “I always check the address and make sure it matches just in case it changes from day to day”. It changes for every order.
What was your last response from transaxe?

don't freak out / dox yourself biggaz

you sent them 3 million bucks?

Find the transaction in the crypto exchange you sent the funds from (Coinbase, Kraken, Blockchain.com or whatever), you should just be able to click on Bitcoin and scroll down to see your previous transactions, find the one in question and click it.

Then copy the Bitcoin address there that you sent your Bitcoin to ( long string of characters starts with bc1 or 1 or 3) and send transaxe that.

You are sending them the wrong thing by the looks of it.

Is there still delays 30/05/24?

It won’t load any make any orders

Thanks for sorting my mess out, i've learned a lot about the blockchain over the last week and also how to increase fees.
Appreciate your work, TS!

I have message privately, can I get an update there please

They don't give updates. They just do the detective work and get the bitcoins where they're supposed to go. If there are a lot of cases to go through like there is right now, it takes a lot of time. You may even have to resend the information if it takes them too long to get to your case, but eventually they take care of everyone in the order that they received the messages.

Yeah, so you can ignore it there and not get called out. Keep your posts public people. transaxe support is utter bs.

Beguinning to think they have zero cuatomer support payment was taken and send and receivers saying hes not had it, think ive been had

Yo I messaged a few days ago regarding a double payment I made stupidly..what's the average time to hear from transaxe?

It's longer than you think it should be. I've had to sort out orders that I made while not logged in, and they always get it done. As long as you get the information to them WHILE YOU'RE LOGGED IN, they'll get back to you.

Don't worry mate, you've already done what you need to. Transaxe sometimes take a few days to respond but as long as you provided them with the information they need - the wallet address you sent to, Order ID etc. you'll get your payment back.

Will they process the order? Or just refund?

They'll probably ask you for your wallet address and send a refund. Seems like the order is cancelled so the vendor won't be seeing it either. Hope you get it resolved soon.

Update: it's sorted. Transaxe reactivated the order after I sent them the details.

How long did it take? I’ve been waiting on the same problem for a couple days now…

It took around 3 4 days

You’re lucky, the same thing happened to me on 15th Jan, ‘no payment detected’ and then ‘order expired’. The money did leave my account though. The only reply I got from transaxe was that the address I sent to ‘was not in our system’ which is weird because I generated the payment address FROM THE TRANSAXE QR CODE like I do every time. Over 25 orders on my account, done it the same way every time. Bullshit support, rethinking where I put my business now.

First time this has happened to me - payment was completed but order expired. I messaged transaxe but haven't received a reply yet either.