Is there still delays 30/05/24?

It won’t load any make any orders

Thanks for sorting my mess out, i've learned a lot about the blockchain over the last week and also how to increase fees.
Appreciate your work, TS!

I have message privately, can I get an update there please

Yeah, so you can ignore it there and not get called out. Keep your posts public people. transaxe support is utter bs.

Beguinning to think they have zero cuatomer support payment was taken and send and receivers saying hes not had it, think ive been had

Yo I messaged a few days ago regarding a double payment I made stupidly..what's the average time to hear from transaxe?

It's longer than you think it should be. I've had to sort out orders that I made while not logged in, and they always get it done. As long as you get the information to them WHILE YOU'RE LOGGED IN, they'll get back to you.

don't freak out / dox yourself biggaz

Don't worry mate, you've already done what you need to. Transaxe sometimes take a few days to respond but as long as you provided them with the information they need - the wallet address you sent to, Order ID etc. you'll get your payment back.

Will they process the order? Or just refund?

They'll probably ask you for your wallet address and send a refund. Seems like the order is cancelled so the vendor won't be seeing it either. Hope you get it resolved soon.

Update: it's sorted. Transaxe reactivated the order after I sent them the details.

How long did it take? I’ve been waiting on the same problem for a couple days now…

It took around 3 4 days

You’re lucky, the same thing happened to me on 15th Jan, ‘no payment detected’ and then ‘order expired’. The money did leave my account though. The only reply I got from transaxe was that the address I sent to ‘was not in our system’ which is weird because I generated the payment address FROM THE TRANSAXE QR CODE like I do every time. Over 25 orders on my account, done it the same way every time. Bullshit support, rethinking where I put my business now.

First time this has happened to me - payment was completed but order expired. I messaged transaxe but haven't received a reply yet either.