Ordered on the 29th of Sep, payment confirmed 10 min later.

Marked as sent on the 2nd of Oct (but no tracking provided)

First message sent on 3rd Oct.

3 more messages sent between the 3rd of Oct and now, no reply to ANY of them.

Disputed on 11th Oct.

I ordered 2oz of shake on 29th of Sep which was a friday, at 13:19 GMT. (this is payment confirmation timestamp)

I expected a next-day delivery which would've been a saturday, it didn't come, wasn't marked as sent, I must've missed cut-off time. No big deal.

Was finally marked as sent on the 2nd of Oct, which was the following monday. I expected to receive it on the 3rd, however it didn't arrive. No big deal, I messaged the seller to let them know they could probably claim back delivery cost.

I messaged them again when it didn't turn up on the 4th, asking for tracking details, but I found out most sellers don't provide it for whatever reason. Annoyed, because I was expecting NDD, but not a big deal. However the lack of replies has me worried. I disputed the order at this point.

From that point, I waited 6 days before messaging again. It was clear it wasn't coming, it probably wasn't even sent. This was a couple days after LB was going down though, so I gave them the benefit of doubt.

On the 12th I FINALLY got a reply.
"hi there, apologies for leaving messages unread, we will reship tomorrow."

I'm pretty annoyed at this point, but I gave them the benefit of doubt again.

It took them 7 days from that message before I received my shake.

Packaging is fine, vacuum sealed, pretty nice.

Then I found some rocks and soil in my shake, not a big deal, it's perlite, a bunch of rocks used in the growing process. (check image)

However, if you look at the image, you can see I have enough perlite to start my own fucking rock collection.

So TL;DR, it took over two weeks to receive my shake, and when I got it, I had to pick all these rocks out of it. No compensation for the MASSIVE delay, OR lazy communication.