GreenBanana

6 posts

+24.2 votes

on Justweed 9.5/10

Nothing received and no communication

started topic + 6 more

+12.2

on Justweed 9.5/10

Nothing received and no communication

I have been using these guys for over a year and had no issues, however I ordered something 2 hours before the next day delivery cut off on Friday 28th Nov. It was marked sent on the 30th Oct, a week later still nothing received. I have sent multiple messages and been ignored. As I said I have been using these guys for ages and they are normally great. I am very disappointed - its not a great way to treat regular customers. I will be raising a dispute when I can.

GreenBanana

If you guys could vote so hopefully they will see this :)

GreenBanana

Update - sent about 4 messages since ordered on the 30th Oct, no reply to any. Have opened a dispute (8th Nov).

GreenBanana

Update - Received a message from Just weed on the 14th Nov saying they will re send the package. No response after sending my address though... fingers crossed

GreenBanana

Received 17th Nov

GreenBanana

Thats what happened to me with another seller, since then i know to never close the dispute until received !

1 post

+1 votes

on Justweed 9.5/10

Item not delivered/no communication

Can you please reply to my messages I also have not received my order.

+18

on Justweed 9.5/10

Item not delivered/no communication

Ordered an Oz of the top notch shake (my usual order) on the 5th of September, still hasn't arrived, getting through to support is like watching paint dry, please upvote so they see this...

Bob Stone

Update: Been waiting 11 days now, 4 days since last communication when they asked for my address. Disputed the order but unsure what to do now.

WavyH

Did you get ur stuff in the end? Run into a similar situation myself bit worried

Bob Stone

They messaged me yesterday to arrange reshipping, I expect the package in a couple of days will let you know, but this is the first problem I've had with them usually spot on so I wouldn't worry, just don't expect speedy responses as they are very busy offline.

WavyH

Appreciate the reply 👍🏼hopefully arrives today

triplefine

Ordered the same, created order 7th of September sent payment 8th of Sept. It's now the 21st and still nothing, payment awaiting confirmation. Sent a message on 18th and still unread, says they were online 14 hours ago though. I hope its just a backlog or something. Ordered a few times before and got here within 2 - 3 days.

Bob Stone

Yes I must admit it it strange, usually they are spot on but I have been waiting 17 days now. Honestly wondering if they have been nicked or something.

Bob Stone

Update: 21st day waiting now, 8 days since last communication when they asked for reship address, no goods received. I stupidly closed the dispute when they asked for a reship address as I had no reason to suspect it wouldn't show up as I have purchased from them several times before, guess im fucked...

Bob Stone

Update: 27th day still waiting, no communication...

Bob Stone

31st day now, no communication...

SkyIsGreen

Kinda rediculous, I'm in a similar boat and I'm just gonna dispute it.

Justweed 9.5/10

please open dispute and we will resolve the issue

WavyH

Any update?

Justweed 9.5/10

we only ask for details as we can check tracking records and confirm whether or not this has actually been recieved. believe it or not, buyers claim non delivered items then when we check the tracking, it seems the delivery was confirmed.
Once we have checked tracking, we resolve.

Justweed 9.5/10

please open dispute and we will resolve

Bob Stone

Already closed dispute when you 'sent a reship'...

Bob Stone

Update: 44 days later... No communication. no smoke.

Nosher

Me too - first time using these and 10 days gone by and no comms - worried now

Bob Stone

Yh idk man, they used to be fine until they weren't, still haven't received mine, not expecting it as they haven't replied in over a month