tr1p

3 posts

+5 votes

on transaxe support

Payment through Kraken confirmed from yesterday but showing as unpaid...

started topic + 3 more

on transaxe support

Payment through Kraken confirmed from yesterday but showing as unpaid...

Can see that the receiving wallet has the BTC so why is this not showing as paid? Have sent messages to support but no reply...poor.

tr1p

And still no response from support...

tr1p

Are you offline the whole weekend?

1 post

+3.2 votes

on {buy help}

Sent BTC with Kraken but Order Unpaid

started topic

2 posts

+2 votes

on {buy help}

Sent BTC 12 hours ago, but order says awaiting payment?

Yeah I would just wait. I think someone has to manually approve new orders and in top of that there can be a delay with the blockchain. My seller canc… + 2 more

+1.8

on {buy help}

Sent BTC 12 hours ago, but order says awaiting payment?

This hasn't happened before. Normally it goes through as paid within the hour. Just checked my order. And it's still showing as unpaid. Its been over 12 hours now. Anyone else had this trouble lately? Just a bit worried that my order will be cancelled and my coin lost..

Sydchip

All good people. Took 28 hours and a message to wallet support. Think they F'd up. Payment has now gone through! Happy days.

GetAlongGang

Took same time for me

zz87

Orders don't go to paid until the transaction has a confirmation on the blockchain, can take a few hours if there's a backlog or if the fee is too low but it's nothing to worry about you can't lose your coin like that and you can increase the fee if it doesn't get a confirmation but once its been confirmed on the blockchain it will change to paid on lb :)

Sydchip

Cheers mate. Must be a backlog as it's still not confirmed. Cheers for the reply

BakedBoomer

Dont worry i sent payment to a wrong (previously used) LB address. Coin refunded by Transaxe prob bout 5 working days later.

Sydchip

Cheers 🥂. Triple checked the address, and it's correct. Checked the block chain and it looks like the address I've sent it to haven't confirmed receipt of it. I've contacted transaxe to get them to look into it. Thanks again 👍🏻

BBDoom

Put through an order this afternoon, no issues.
I've seen couple orders taking hours but 12 doesn't seen right.
You've checked address etc.?

Sydchip

Yes mate, everything as I normally do. Coin has gone through to the transaxe address - double checked and confirmed just now. Dunno what's going on.

Willstar01

I am a noob and I have managed to get a btc wallet and to send it but I also have order status 'unpaid' after several hours after sending the BTC. I do not understand Transaxe and I do not understand Blockchain. I have messaged the vendor Doctor Extracts but no reply yet. Clueless as to how I can investigate further

Sydchip

Mine took nearly 48 hrs to clear. I messaged my wallets support and they took care of it. Give that a shot if no joy

C0ASTER

Same thing happened to me. Hopefully will be resolved by Wallet support.