UPDATE - RESHIP SUCCESSFUL

11 April - I asked for a refund, Nero wanted to wait til 13th

12 April - Parcel on the mat. So good call there, Nero.

Some stuff I think it's worth pointing out....

Products overweight, as per usual.

Stealth A+, as per usual.

The tracking was showing that it was stuck in Spanish customs, and only updated once it arrived.

8 days delivery for the reship, and that includes Easter bank holidays.

Seeing as it got here, that suggests my address is still good, right?

I'm glad this is done with. A refund is the last thing I wanted. I was getting an order a week from Nero for a little bit earlier this year. I knew that eventually an order wouldn't get through, but I was confident that when that happened, it would get sorted with a reship or refund. And it did. I willingly let the dispute period pass, because I could see from previous customers, he'd still send a refund if necessary.

I feel like I was dealt with differently pre missing order and post missing order, hence the title of this topic.

Peace.

Brilliant to hear you got it in the end and you're happy with it 😁
Nero FTW 💯

Don't worry about your address unless you have large multiples stopped I don't think it will affect you.

Thank you

No love letter here thankfully. I'm pissed off about being lied to.

I've been onto him for ages about his stealth and he's still sending out the same shit packages that's customs have seized over and over again, they spot them a mile away because he doesn't change his stealth methods. He's a joke of a vendor

I have changed my stealth. Not everything gets through. This is imternational shipping. As the OP said, he has received multiple packages off me.

a joke of a vendor? behave pleasee

price and quality unmatched

Yeah, international shipping is just risky full stop. Not the fault of Nero in my opinion. Even UK to IE is a huge risk. They X-ray most if not all of the packages and anything even remotely sketchy gets looked into, this is also part of the reason it takes so long. I've literally had a package of clothes ripped into by customs before. Do your own due diligence before ordering international, because at the end of the day it's not only the customer missing out when a parcel gets seized, it's Nero too, and although I don't know them, they seem to me to be offering a great service at a great price and the last thing they need is to be taking losses while trying to do something positive.

Thank you. Some logic, finally.

I'd love to order from ya I have before but Irish customs are a pain in the hole so it's not worth it, Nero easily has the best hash menu on here by far I do peek at it every week, definitely not a joke of a vendor

They really are

Ya man personally I've had nothing seized by you but I don't order as often as id like because of customs its a real shame.