I believe there is a distorted perception of why this page ({Vendors' Union}) is needed.
It is not us versus them or them versus us.
It is not about deleting all bad reviews. A 1/10 review that you make, because you believe that you've been wronged and you want future buyers to take it into account, please be kind/unbiased (if that's really your intention!) to these future buyers and support your review with clear facts, pictures, screenshots (i've seen many reviews with supporting material on LB: i.e. moldy weed, super dark buds, damaged merchandise, etc. - so it is possible, right?)
All reviews are subjective.
As a vendor to vendors, I think impartiality is very important looking into this matter.
Not because i benefit from selling to vendors, rather because without both, customers and vendors, i do not have my purpose here. Neither does any of you (unless introspection is so painful), without vendors or customers there is no LB as a marketplace, just a big bag of rants (some sort of Facebook for anonymous cannabis activists).
The fact that LB has already turned into 'a hot spot for drama' is already upon us (there are accounts that are solely registered to go around, slandering people and purposefully ordering to give negative reviews and harm - do your own research).
Give a chance to those who are wronged to get support and protection they deserve - buyers and vendors. Keeping in mind the nature of LB and what is sold/purchased here, both should have some sort of protection. Same rights.
Buyers and Vendors, both, are the reason this site exists.
That said, get in touch with the vendor first!
Grant them parole and subsequently give them a chance to fix their mess up. Practice patience. Should they not answer or fix their shortcoming, let's say within 48hrs, then go ahead, break a leg.
I experienced impatience and anxiety waiting for orders (up to 45 days!!!) or a response from vendors. I know how it feels. I caught myself thinking that i am the most important person in the world in that situation and everything should revolve around me, forgetting that the vendor in question can experience certain struggles as well. I remind myself that the reason why i came to buy on LB is because where i live cannabis is illegal and therefore shipping it worldwide can be risky and encounter unforeseen circumstances (e.g. COVID now, the first pandemic of my whole existence).
Ordering an "illegal" substance online has it risks and by doing this you automatically take those risks.
That is why this site, its community members, some vendors and buyers try hard to make it as stress and anxiety free as possible for each other.
I like this page and think it can help us to scratch each other backs. Isn't it?
Have a wonderful day all,
V.