Hello biggas. hope you're all having a Merry Christmas Eve! 🎅

We've got a customer who has according to the tracking refused a parcel twice, two days in a row, resulting in it being returned-to-sender which is obviously a false address and in turn has likely exposed my stealth / burned that return address.

We verified the postcode with the customer and they have stated that this postcode is indeed the one they put down, but they have not received any parcels / refused any parcels. Considering this was only a half ounce (all parcels up to 1oz usually fit in a Large Letter box) it really should have gone through their letterbox with 0 issues, as the parcel was correctly addressed (we double check these sort of things to avoid these sort of incidents from happening) and we feel we have done our job properly from our point of view.

However, this customer is insistent on us reshipping the item fully as "per our policy, it has been lost in the post". I have mentioned to the customer that in reality, this is not my real return address, and this half ounce is now in fact lost down to someone refusing the parcel at the door (said Refused - Returned to Sender) and my stealth is now likely compromised which means further costs spent changing it up again.

Personally, I think this is an unrealistic expectation and he is trying to find a loophole in my "lost parcel" policy which I've since had to update...

It made it perfectly fine to their part of the country and even made it through 2 attempted deliveries to the same place beforehand, any other time a parcel has been returned to its sender due to refusal / customs fees not being paid, I've not issued a refund as it is down to fault of the customer.

I have no control what happens to a parcel once it is out of my hands and to think I should fully replace it because its "been lost" and "cheaper for me" to do so is ludicrous, in my honest opinion...

Am I in the right here?

SOTL

Hello, biggas.

Just managed to get our hands on a box of this Cheese! Very nice rendition, absolutely stinking.

Nice medium to large sized buds throughout the batch (6.66g nug pictured, multiple huge nugs throughout... 👀)

Super clean burn, white ash, amazing terp profile. Can't go wrong with this, just in time for Christmas!

SOTL