Hey Cloud and everyone who may be reading this

I would like you all to first pay attention to the new policy Cloud-Nine imposed on himself and assured us he would gift us with : 2 days delivery or either a reship or a refund.

I placed an order on the 2nd for gummies.
I was literally the first purchase and honestly, it was pretty exciting (trying a new product AND having edibles after I don't even know how long. Are you kidding me? That oughta put some juice in the old defective dopamine machine up there!)
I messaged him. Got a reply, I gave the wrong postcode.
My bad.
Corrected it and messaged him again.
Hurray! The order about to be sent on the same day, on the 4th of February!
Let me get my comedy and movies ready. Led Zeppelin, TOOL, Michael Jackson and Steely Dan here we meet again!


But I'm sure you probably know what comes next.


The 5th comes and goes.
The 6th replaces it and waltzes away.
The 7th and 8th frolic by and away hand in hand (it was the weekend).


The 9th comes.
I'm by my door.
No parcel.

So I drop a little message to the initially prompt to respond vendor. "Hey there, it's your rule. May I be compensated for the wait?"
To which I get no reply👀



The 10th comes. Still no reply.
"Hey, ermmm it's still not come, it's getting long."

Both messages pending.


BUT

JUST WHEN ALL HOPE WAS LOST

"Cloud-Nine is online!"

Hallelujah!
Praise be the GoodbLord, who on the 10th day r-

Cloud-Nine logs out.


No response.
No reship.
No update.
No package.


And it's now the 11th.
What a journey.



Look Cloud-Nine. You probably read these more than messages.
Why didn't you reply, I don't know you may have your reasons.
I don't want to leave this post.
All I want is to receive my parcel, and to have this rule you've made for yourself be respected and just have a reship of that product.

And honestly, I believe that if you've put this rule it means you actually do mean to try to lower your average delivery time.
If you send me this and a reship, and reply to my message I'll put the delivery time of the reship in the comment instead of this one, and I'm also willing to delete this post and write a positive review.
I don't want to hurt your thing you have going on.

I just either want you to reply to me and have this straightened out if you actually do just mean to run a clear business with clear transactions. Mistakes happen and us customers should encourage a vendor making an effort and not shoot them in the foot.

Or if you actually just do do that to many people and you don't reply and all, then I just want the customers to see it and of course I'll leave it and a bad review for the next people to avoid wasting their time.
But this one is if you're honestly just unwilling to just conduct a normal business transaction with a paying customer.

The choice is yours, Cloud-Nine.
Regardless, I do wish you all the best.

Product - 8/10

Looks and smells good but one of the tubs is filthy on the outside, had to wipe it down with ISO. The tubs are huge, far too big for 1g. The awkward shape means you can't scrape the ridges with a dab tool. Props for glass, however.

Delivery - 3/10

Tried not to be too harsh here but there's just no excuse. I ordered Thursday PM so I'd expect Friday dispatch (pushing Saturday as they're new), considering the manifesto states 1-2 day dispatch and posts from the vendor claim NDD, failing that 2DD. This was dispatched the following Tuesday, according to the tracking - 5 days after I made the order. (EDITED TO ADD: RM marked my address as inaccessible so this was delayed an extra day at no fault of the vendor)

Comms - 1/10

I messaged the vendor 3 times and did not get a reply to each of my 3 messages. The vendor stated initially that comms were priority - if this is the case, why are paying customers sending 3 messages about their orders and not hearing anything back? This is the one that really rubbed me the wrong way - do NOT say comms are your priority if you can't even be arsed to open my messages.

I totally appreciate this is a sample offer from a new vendor and I really don't want to come across as a dick - but this experience was an absolute shambles. Compare this with another new vendor whose sample offer I've also just taken advantage of, the difference is NIGHT AND DAY.

Based on the other reviews, if this is how the vendor has dealt with their first 20 orders, I'll be steering well clear. I told the vendor I'd post a review with pictures but after this, I genuinely can't be arsed. One to avoid IMHO.

Hi I’m smoking some extract I’ve purchased but it hasn’t been marked sent so can’t leave review…could you check for me so I can leave review please. Thanks c9
L

I’m sure no one’s made any money in the past 16 days personally I'm losing money at this point its very demotivating must be the worst crash I’ve experienced on here profits totally wiped out.

Hopefully it will calm down soon otherwise I'm going to have to start pulling items from the menu