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joined dec 2023

share rap and generate bitcoin with reference codes.

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1 post by rap

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+4 votes

on {lb help}

I cancelled an order and the seller sent it anyway, can I create a dispute in good faith?

Unbelievable. You want your money back after vendors sent what you ordered.

-3.2

on {lb help}

I cancelled an order and the seller sent it anyway, can I create a dispute in good faith?

I cancelled an order I paid for then a couple of days later, the seller messaged me asking if I wanted to cancel. I didn't get a chance to see this message until today when I also found out they sent it anyway the day after messaging me. If I raise this with the seller/create a dispute can I get my money back?

MightyRux

But clicking cancel isn't automatic, it sends a request to the vendor due to the fact that an item may have already been sent. They messaged you, you didn't respond, they shipped the item you paid for. Why should you dispute and get your money back?

DaffyDeals 9/10

Thank you Rux your a good guy,

little information- i messaged kelly on the 02 dec 23:02 saying "do you want this cancelled"

no reply so i shipped order - 04 dec 18:17

Thats a day and a half tbh, iv had customers accidentally send cancel requests and with no reply i thought it was one of them.

Surely she should be happy with the items she originally paid for.... right

Love DD

MightyRux

Without other information I'd probably be working on the same principle with multiple daily shipments. People click on the wrong box and type in the wrong number on here all the time accidently, and I'm not sure why. Maybe they're on drugs?

But, for clarity, I'm not a good guy, I'm just a stickler for accuracy and precision (and I can give you a presentation on the difference between the two with regards to Quality too...).

Love spreading is always good though, if everyone's careful whilst loved up...

pollypuff20

Oooh ooh!…I want the presentation on The Difference Between Accuracy & Precision….pretty pleeease! 🤭😉

MightyRux

It's basically this spread over multiple slides mate. I can bullshit for Britain, so this is an easy 10 minutes and 6 slides.

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kelly2000

Admittedly my calculations were a bit off bc it's been a long day but this is why this is so weird to me - a day and a half for a busy customer who is obviously not gonna be checking messages that frequently is really not a long time. It's basic business practices to understand that not every customer's circumstances are going to be the same so I don't understand why you would just make an assumption instead of waiting a few days? If I hadn't replied after a longer while, then it would have made no difference to either of our circumstances and I wouldn't have raised it bc that would be my bad. Same if I had accidentally cancelled it. Now if I had had a chance to reply, I would have apologised and ordered from you again at a later date but I'm not gonna order from you again now so I'm struggling to understand the thought process here from a business perspective?

her9o874

I appreciate that how LB works can be confusing, but I don't think you're being reasonable.

You say that it's obvious a "busy customer" won't be checking their messages that frequently.

But you sent a message to which you obviously expected a reply: why wouldn't you check your messages?

And while you expect them to understand that you were busy, you clearly fail to understand the same of them. Checking orders then weighing, packaging and sending them is plenty of work as it is and then you've got messages to read and reply to.

But the crux of your argument, is that they should have waited indefinitely for you to reply. Whereas 1 1/2 days seems entirely reasonable to me.

Either way, that's all moot, because you have your drugs and they have your cash.

In order for them to refund you, you would need to return them and you surely don't expect them to give you their address, do you?

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kelly2000

I'm confused at why I'm being called unreasonable and unbelievable here? I didn't name the seller or post a bad review and asked here instead because I needed more clarification because I'm being entirely reasonable. If this was any other site it would have been a very weird thing for the seller to do so I don't see what was wrong with checking. You obviously didn't read my other replies bc I did not realise the cancel feature just sends a message, other ppl cleared it up for me and that's all this needed to be left at, as i know for next time. I never said I expected the seller to wait indefinitely, you've just assumed that. I do not feel a day and a half is reasonable - ''reasonable to you" is exactly my point. Just because it's a reasonable time frame for you, we're all living different lives. It's just basic business practices to accommodate this as much as possible for customer retention. Waiting a bit longer to send an order is not extra work.

DaffyDeals 9/10

She just started a dispute today hahahaha no way!!!!!!

3 weeks later after everyone telling her she shouldn’t do it aswell!

How are people like this…..

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kelly2000

Thank you the first line is the kind of information I wanted since i'm relatively new on here. The reason I included the time frames is because the seller didn't even wait a full 24 hours for my response and so I was just wondering if that's a normal thing bc I'm struggling to understand why they'd send it anyway without giving me a bit of time to respond?

MightyRux

I appreciate that, and I didn't know that that's how cancel worked until I saw what a vendor posted a few months ago with how it works on their end. It makes sense, when you think about it. They didn't wait 24 hours, probably, as you say, but you know you're buying drugs online right, and it just wouldn't feel right to me personally to dispute in a circumstance like this. We're all in this together, or should be.

Juice

You can't dispute if you payed for an item which you then received.

Disputing is for if you didn't receive your product, not for if you didn't check your messages.

This is the first time I've seen anyone complaining about receiving the item that they ordered.

I would advise going back to the street dealers if you don't like the service round here :)

Juice 💚 💦

pollypuff20

Your money is with transaxe so if you cancel an order correctly within the cancellation window that instruction goes to transaxe who refund you automatically. Did you just send a cancel message to the vendor?

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kelly2000

Yes just a cancel message, I didn't realise that was the process and that's what I came on here looking for, thank you for your help.

kempy

Might be wrong but I think he wants to find a way to pay for an order he has received and not paid for. If I had to guess I’d just communicate with the seller who will be able to put a tips page up for you.

MightyRux

The end part of '...can I get my money back?' would suggest otherwise?

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kelly2000

This comment ain't it, I didn't include the sellers name or leave a bad review or anything like that, I came here first to get some guidance since I'm relatively new on here? I thought those were the basic principles of this site? I don't see what's so unbelievable about it obviously this site is very different but if you had ordered from any other site then requested to cancel it, but the business sent it anyway and retained your money it would not only be good customer service but well within your rights to have your money back. So this is a valid question. It would have been one thing if I had ignored the seller's message for a prolonged period of time, but the seller didn't even wait a full 24 hours for my response which I found strange and why I came on here to ask if it was normal first.