mrkmckie

on ElevatedEats 9.5/10

Order not sent

Ordered 29th December, marked as sent on 2nd but no delivery or response.
Messaged seller multiple times Inc before shop closed but still no response.
Clearly marked as sent but nothing actually despatched as item was marked out of stock.
No alternative sent or offered.
I Use for medicinal purposes and it isn't a cheap item so not very encouraging.
Haven't left feedback because anything could have happened and I don't want to act like the world revolves around me but have 2 days to make a dispute and shop opens too so I'll see what they say. My feedback will be dependant on their response but so far extremely disappointed

MightyRux

Mine was ordered on 29th and sent on 2nd too. In the past I've found stuff from EE takes a lot longer than most other vendors, and I'm still waiting for carts sent on the same day from a different vendor. This is not particularly unusual.

HazeyDayz

Yes I always try to order early in case of delays. This is a little different though because they've marked orders as sent went they weren't.. then marked all items out of stock. I get that things happen but a little message with an update would have been great.

MightyRux

Why do you assume it wasn't sent? I'm in the exact same situation as you and I have no reason to think it hasn't been sent. It's normal for a vendor to delist all of their items if they're away as they're not available to actively sell, which is why they're also not responding to your messages.

HazeyDayz

Exactly, it's an assumption.. I'm not sure but too long has passed for it to have been delivered.

MightyRux

Well mine still hasn't come, nor has my cart from the other vendor. Almost as if there's something about the time of year that makes the post take longer...

HazeyDayz

Did the other seller give tracking? Or a response?

MightyRux

No. I haven't asked them as I've previously experienced much longer than usual times for things sent 1st Class to reach me from both EE and them previously, so I've just put it down to the usual long time plus extra time on top for Christmas. You can raise a dispute after 9 days then cancel it when the item(s) turn up, or let it run if they don't and EE doesn't resolve it.

HazeyDayz

Thank you for the advice

pollypuff20

You can open a dispute and then click to cancel it when the goods arrive or it is otherwise resolved 👍

HazeyDayz

Ok thank you

Jessycar94

I’ve also placed an order (28th December) and they said it was sent. I’ve messaged on IG and here. No replies yet.

So worried as it’s a lot of money for me to be out of pocket. My use is also medicinal and I just feel really disheartened with the lack of communication.

HazeyDayz

Yes I've had to raise a dispute until I get a response. A bit surprising considering their feedback but I'd just like the service or a refund at this point. The no comms situation isn't encouraging.

Grrrd

Same here. Ordered 02/01/24, marked as sent a couple hours later with 24hr delivery. No Comms since and product OOS.
Vendor has stated they are on holiday till 10/01/24 so my guess is that they automatically push a sent status but didn't action the order.

I would wait till 10/01/24 when they are back online.

HazeyDayz

Shocking service so far. My feedback will depend on their response but so far it not good

ShadowOfDeth

Ooh be careful. A few vendors don't like feedback and seem to take it personally. Only top marks even if you haven't tried the product yet allowed.

HazeyDayz

Yeah I assumed that so don't want to jump to leaving feedback. I'm happy to see what the issue was.

HazeyDayz

From this seller? I've not filed a dispute, they should be back open today hopefully