Same here. Ordered on the 29/12 and paid NDD and nothing has arrived 2 days later. Gutted.

Same. Ordered early hours on the 29th... Wasn't marked 'sent' until gone 5pm that day. I've asked for a tracking number. If my messages are ignored again, straight to dispute.

Same. Ordered before 1pm, item marked as sent and then zilch. Massive pain in the arse considering no post until Tuesday. RM rarely fuck up and i found that delays are (nearly) always due to vendor fucking up.

The same thing has happened to me.

They've not been online, message hasn't been answered. Dispute it is. I can't remember the last time I had to do this... quite sad really. It's Escrow Suisse I message, isn't it?

Dispute after 2 days?

Messages have been ignored, no proof of postage. I'll be arguing the case it wasn't sent. Pistach was given right to reply before the dispute. If they can produce a tracking number and respond, no problem. But the ignorance is a JOKE. Grown adults don't do business like this. So yes, dispute after two days and a lot longer for Others. The earliest it can possibly arrive is a week, so I am getting the ball rolling now.

Absolutely dispute after 2 days.
You should be able to dispute an order from the moment that it's been marked as sent if the vendor is found to be lying at any point.

1. Pay for NDD, (7 hours before the vendors cut off for same day post and ordered ONLY after confirming that this particular vendor has made a topic where they've categorically stated that items will be posted every day that Royal Mail is operating

2. Vendor marks as sent

3. Nothing arrives, no communications, vendor can't provide tracking number because it didn't get sent.

4. REFUND

Basic logic... Adds up. My thoughts exactly.

Weird, I did literally the same thing, ordered 1st ndd same day and it was marked sent around 5pm aswell which obviously misses the earlie pickup for that day.

Last time this happened to me personally pistach said it was Christmas delays, weirdly I checked the tracking when it turned up and it wasn't sent until I sent a message asking where it was I think 2 days after I initially ordered but was told straight up "sorry Christmas delays" (tracking showed it sent same evening I asked where it was).

I'm thinking pistach is doing what others do now and just randomly marking things as sent which is frustrating... don't mark it sent if its not (directed at all sellers with that!).

Seems like pistach either needs to sort this ASAP or alot of disputes will be coming in from people by the seems of it.

I'm sure Pistach would be urgently scrambling to send us all our tracking numbers if that was the case. Unfortunately some vendors rely on the naivety of the few and keep them strung along until the coin is released.

It is simple. : if you cannot provide tracking that says it's stuck at RM, then it hasn't been sent.

Nobody in their right mind would be armed with all that tracking info and then ghost their customers if they're legit. Literally just wouldn't do it. They have no evidence of anything. Everybody should dispute immediately

For some reason it cut the last bit from my comment, it should have continued to read;
... should dispute immediately if tracking details cannot be provided.

Exactly, again my thoughts.

That is why we pay for NDD and tracking. When messages are blatantly ignored, RM ceases to be the issue.

Same here again. Ordered early 20th December, paid NDD and nothing so far - now 11days later and suspect it won’t be arriving for a while yet. Have asked for tracking number but messages are being ignored, apart from a reply days ago saying to expect RM delays. Most likely something has gone slightly awry at vendors end as opposed to RM if others are experiencing the same issue. Normally Pistache is great and I’ve only ever had good experiences with them but this is dragging on a bit and I’ll prob be opening up a dispute soon if they can’t be bothered to communicate.
Thank fuck managed to sort some out elsewhere otherwise it would be a dry New Year.

Ditto, trying to dispute but option isn't there on order page like it used to be. My message has been read, yet I have no response and I paid for NDD. Ordered 6am and marked as sent at 5-6pm. Nothing yesterday, gave benefit of the doubt and nothing again today. An order placed with another vendor at 3pm on the same day arrived without an issue which is quite ironic considering that the order from Pistach was a fail safe incase of the other order not arriving in time. Turns out it was that order that actually saved the day.

Your dispute should be available from about 11 Jan (I think).

I think you send a message to Escrow Suisse, although I'm hoping someone will clarify for me.

Yeah there was a time before when the "dispute" link was on the order page from the moment the order was placed. Looks like you have to give it the ten days before it becomes available now. I'll be contacting escrow regardless. Just need to find a link to them again. As far as I'm concerned, if Pistach cannot immediately provide a tracking number attached to my address with evidence of posting on the correct day, as per their own terms, then I should immediately be entitled to a refund.

Absolutely mate! You 100% deserve a refund for being lied to.

I'd have 110% more respect for these vendors if they would just be honest, guess that's hard to come by in this business though ;) a simple "sorry we're bogged down, we'll get to you soon" or just straight up cancel the order and I'd happily try there services again!

This just makes me not want to use the vendor ever again.

Yeah exactly that. Cancel the order, "really sorry temporarily out of service", coin back in wallet, grab something else for now, come back again later. Honest. Transparent. Communication. Simples

https://littlebiggy.org/viewSubject/p/4755919 Link for escrow good luck 🙂

https://littlebiggy.org/viewSubject/v/4796484?gotoPost=OrPzIMqmq

Nice one mate, thanks for that

No worries buddy 🙂

Thanks

Same as that.

I think it’s transaxe for a dispute but not 💯

Same mate, "posted" on the 29th but 100% sure they haven't even sent it yet, and they even messaged me that it's been posted. Royal Mail are always spot on with NDD packs.

Has PISTACH forgotten we can check the tracking once it's arrived? Will be interesting to see when it was really sent once it comes :D

Pistach are usually highly reliable but this is a second time that a NDD order hasn't arrived next day. 3 days late, Not sure what going on but pissed as its New Years eve and I'm left high and dry. Post is always spot on with other vendors so not sure what is going on here.

He probably just hasn't sent anything mate, I'm happy to eat my words if I'm wrong and apologize but I've been using these markets both dark and clearnet for years now and I know how this game goes... Vendors think we're fucking stupid (well, some are but I digress... ;) )

Probably had a shit load of orders these past few days and (understandably) overwhelmed and/or ran out of product, hasn't been online today so probably hiding away from the heat ;) again happy to eat my words and apologize if I'm wrong but again, I know how this game goes...

Have to have faith though. Again, coms really need improving but I have always received what I have paid for with Pistach and other vendors and I do appreciate it was between Christmas and new year when its extra busy and maybe not so many staff.

Pistach's service hs fallen off a cliff as far as i am concerned. a couple of months ago i would have said he was my no 1 reliable vendor for a NDD...omg second time over Xmas i have a pack missing. sent on a NDD but doesnt arrive. now i have to reorder from someone else and try to get a NDD for saturday at new year...my electric bill dated the 28th arived today, YMH NDD arrived 2 days ago. Ive had loads before from him and know it will arrive but OMG the stress....just put it on a fucking NDD...whats so difficult? and when i do get a message the NDD hasnt arrived in 3 days?? i give up with this one. not worth the stress and waiting for the postman every morning at half past seven. ffs mate.
hope you all have better luck than me. bills arriving faster than NDDs. wtf? happy new year.

Same here ordered on the 21st NDD and still waiting. Was told of a reship but still waiting!

I had to file a dispute with Pistach (old account) and was similarly annoyed by response times... But then I got a re-ship by tracked post closely followed by the original order (day 19 iirc) so we closed the dispute and agreed a deal on the double order and we were both happy.

I think just busy rather than ill intent, but I wouldn't hesitate opening the dispute.

Hopefully you're right. I waited a long time to message Pistach, considering covid and xmas plus all the bank holidays etc, then messaged on two separate occasions which were both ignored. I hate that it came to this as I've purchased from Pistach before successfully, but I have opened a dispute. We'll see I guess..

Same , ordered 27th NDD , told it was sent 29th , still waiting . Left without for new year , normally a good vendor .

Hi, I ordered on the 13th as well, still not here. I spoke to Pistach who has processed as a reship for me, so fingers crossed

I've started a dispute. Will keep this post updated as things progress. I've seen another post with a few people also having issues from this vendor. I don't mind items being late, but the lack of communication is just rude. At this point, Pistach have my money, and I have nothing to show for it.

There is no stigma in opening a dispute..it protects your coin. If it’s resolved (most are), you simply let escrow know and it’s cancelled…job done..👍

Hi sorry to hear this, Pistach is usually a very reliable vendor in my experience. But if your not getting a reply you’ll need to open a dispute before the date is up. Hope this helps and hope all gets sorted buddy 🙂

Anyone else still waiting on this?

Just commenting to let you know your not alone, I'm still waiting as well.

Ordered half Oz ndd on the 21st turned up 17 hours later

Hit it a bit to hard over a stressful xmass and ran out

Ordered again on the 30th ndd hoping it would land today on the 31st ...... Nothing .. Gona be a long 4 days over new year with no herb

Well I love life sometimes
Am sat here sulking on my sofa and I get a knock on the door the old fella next door just gave me a 16th of resin for fuck all ,well not fuck all I do help him a lot with anything he needs but man what timing for an unexpected smoke to arrive

Never had a problem with this seller tho and have bought off them quite a few times now sure stuff will get sorted will just take time .....that's time with out a smoke tho...... ☹️

he was in touch today so am sure it will all get sorted soon 03/01

Received yet mate? I ordered on 29th and still not arrived.,,

No tho I was told my reship will land on 05/01

order on the 30th marked as sent by the seller

landed today 05 postdate 04

Got to say ..... Prob the best batch of trim so far .... Would love to be mad still but am far to high big love pistach

This happened to me mid-Dec. Pistach absolutely taking the piss with orders. I ordered NDD on 4th Dec. 5 days later, nothing. After 7 ignored messages. I got a reply saying “what’s your address” replied with address. Another few days, nothing. Eventually said I was going to begrudgingly dispute and what do you know. It arrives the next day. So I ordered the 4th. Didn’t arrive until the 22nd and on the package I received it is listed as sent 21st. Absolute bullshit artist and won’t be ordering again. Comms are ridiculously poor.