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4 posts by TeaBalgins92
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Sellers and Buyers - What do you consider a good response time to messages?
I think 24hrs is asking for too much. Unfortunately, we are not at a stage where you can get bud on Amazon. Yes, regular online businesses should be r…
Sellers and Buyers - What do you consider a good response time to messages?
Hello to all you vendors out there. I wanted to ask all of you, what you think is an acceptable time frame to respond to messages. I've been using a few new vendors recently and have had mixed response times. I had an issue with an order being underweight and have received no response in nearly 48 hours, despite messages being read. The name of the vendor is irrelevant right now, as I believe there has been a mix up, which 9 times out of 10 is the cause of most issues. However, what do you vendors (and buyers) consider to be an acceptable response time?
We respond relatively quickly to any messages/post responses. It all depends though mate. The seller may well be swamped with enquiries, order etc. Then life gets in the way also.
But saying that, as a seller you should at least aim for 24 - 48 hours reply rate.
But saying that, as a seller you should at least aim for 24 - 48 hours reply rate.
Soon as I get notification of message it will get responded with 5 mins. JJ & DGT
DGT & JJ respond very quickly. And an absolute touch that they send a message once package has been delivered to make sure everything was ok with the order.
Shoutout to Northern Organics too. Also quick to respond and make sure everything went smoothly with the order.
Shoutout to Northern Organics too. Also quick to respond and make sure everything went smoothly with the order.
Always had top notch comms from JJ&DrGT, and in the unlikely event of something not right, they sort it.
personally I'd say same day. vendors are online taking orders etc, even if you don't have an answer for the customer, its important to acknowledge you've received their msg, otherwise bad reviews will follow...this would go for any online retailer regardless of legality.
this being said - I'd happily wait 48hr before the worry kicks in 😅
the fact that they're new vendors may also have an impact on response times. trying to find their feet in a new Environment. most are here to do good business and retain loyalty.
On a whole this site is the most magical place I've come across. so much respect for the whole community, buyers and seller alike. But I think sometimes buyers do need to take it easy on vendors, see lots of negative comments floating about directed at decent vendors!! make sure you buy big and I always make sure I have at least 1 weeks stash left when I place a new order to give more time for errors as we are only human!
this being said - I'd happily wait 48hr before the worry kicks in 😅
the fact that they're new vendors may also have an impact on response times. trying to find their feet in a new Environment. most are here to do good business and retain loyalty.
On a whole this site is the most magical place I've come across. so much respect for the whole community, buyers and seller alike. But I think sometimes buyers do need to take it easy on vendors, see lots of negative comments floating about directed at decent vendors!! make sure you buy big and I always make sure I have at least 1 weeks stash left when I place a new order to give more time for errors as we are only human!
The vendors messaging system can get overflowed easily, But yes 48 hours is long enough (If the message is one that needs a reply)
Same day = awesome service
Within 24 hours = good service
Within 48 hours = acceptable service
(Not including weekends, where I'm happy to wait additional days)
Within 24 hours = good service
Within 48 hours = acceptable service
(Not including weekends, where I'm happy to wait additional days)
24h should be the right response time! Unfortunately, this is often not the case. I think it is very important to reply to messages quickly.
We respond soon us we see message and normally its within few hours.
But everyone different.
❤️ 🙏
But everyone different.
❤️ 🙏
I think 24 hours is as much as anyone wants to wait for a response these days. Quicker is ideal but it's not full time for everyone.
within 24hours no longer
if you are going to be vending online
it must be a ritual to login within this time frame and respond to all messages and orders
peace, THB
if you are going to be vending online
it must be a ritual to login within this time frame and respond to all messages and orders
peace, THB
I answer as soon as I read it, sometimes you have so many you miss 1 or 2.
It good chatting with most of you, a lot of the same questions.
I think you need to put yourself in the customers position, they want decent green at a reasonable price, delivered yesterday.
Thats why I became a vendor as I knew I could step up rhe podium with my quality buds.
It good chatting with most of you, a lot of the same questions.
I think you need to put yourself in the customers position, they want decent green at a reasonable price, delivered yesterday.
Thats why I became a vendor as I knew I could step up rhe podium with my quality buds.
Real life gets in the way sometimes, so I usually allow up to three days, but I'd usually expect a response in two most times.
Hope your order gets sorted
Hope your order gets sorted
Usually within the hour. I don’t think 24/48h for responses is acceptable. It’s not hard to set up email notifications.
12 Hr response is amazing.
24 Hr response is good.
And a 2 day response is just OK but anything past that is then taking the piss.
24 Hr response is good.
And a 2 day response is just OK but anything past that is then taking the piss.
It all depends really, if you work within a team, 24 - 48 hours should be the norm, if you're selling as an individual 3 days max, anything after that is a red flag (unless some shit went down).
I have a vendor who’s says the package is in the post office and I have it in front of me, with the customs letter.
Tracking shows it was opened by customs.
Can someone please tell the vendors that the package is still delivered without the weed, accompanied by a customs letter inside.
Tracking shows it was opened by customs.
Can someone please tell the vendors that the package is still delivered without the weed, accompanied by a customs letter inside.
Yes your right.
When we import from cali on few occasions the box is empty with a letter.
And on tracking it shows its sat at LA Airport.
But we received an empty box.
When we import from cali on few occasions the box is empty with a letter.
And on tracking it shows its sat at LA Airport.
But we received an empty box.
Hey bud, i'd say 24hrs maybe 48 given the weekend but I think most vendors on here check daily. all the best dude
lol random man sooy about that. I think I keep getting shown old stuff in my feed. I'm great man, hope you are too! keep on eating them cookies
It shouldn’t take longer than 24 hours IMO and certainly no longer than 48 hours. If you’ve been waiting longer than that I think it’s fair enough to be a bit pissed off as one of two things has happened either a) they’re ignoring you intentionally or b) they’ve made an honest mistake and “missed” your message which to be fair isn’t that difficult to do on here. Personally, I’ve always had a response within a few hours to any queries but I generally deal with some of the smaller vendors on here for that exact reason. Also appreciate sellers are busy but all sellers should be willing to put an hour or two aside everyday for dealing with customers, it’s part of the job.
I think I would probably message again after two days although some vendors are just better at dealing with that side of things than others, I've haven't had any situation where the vendor didn't respond at all. I did once get an order sent message after the goods had arrived!
I messaged Canadian Imports, had an order on the go but wanted to be annoying and ask what flowers they had coming out in the near future. They took 3 minutes to reply ill place money on CI being the best vendor on here for bud and range of bud provided...delivery....services.
Hello biggas
Some vendors like Pistach or the Gentleman Dealers often reply in 1 hour ..it’s all about what kind of service sellers want to give..
Definitely 1 day it’s enough ..2 days (rarely)
Some vendors like Pistach or the Gentleman Dealers often reply in 1 hour ..it’s all about what kind of service sellers want to give..
Definitely 1 day it’s enough ..2 days (rarely)
I check the site every few hours maybe between the hours of 1 am to 7 am you won’t get a message right back but any hours between then I will most likly get back to you within 2 hours at the very most, but everyone different being a buyer previously for many purchases I know the value of quick response so aim to get right back at ya asap
I think 24hrs is asking for too much. Unfortunately, we are not at a stage where you can get bud on Amazon. Yes, regular online businesses should be reactive, but even then, expecting an answer in 24hrs is setting the bar quite high.
Within 72hrs is what I would expect here, after that I start getting worried if it’s to do with an active order. If it’s a general enquiry, I would send another message and hope to hear back within 72hrs again. So nearly a week for a general enquiry would be the most I would wait for. We just have to recognize and appreciate the effort of vendors on here.
Within 72hrs is what I would expect here, after that I start getting worried if it’s to do with an active order. If it’s a general enquiry, I would send another message and hope to hear back within 72hrs again. So nearly a week for a general enquiry would be the most I would wait for. We just have to recognize and appreciate the effort of vendors on here.
1 post
+1 votes
14G Modified Grapes Giveaway :)
Satelliser
14G Modified Grapes Giveaway :)
Right guys, lets start 2023 having some fun.
This competetion is really simple...
Type one word in a foreign language, and you will be allocated a number.
We will then use a random number generator with a time stamp to pick a winner.
Winner will be revealed on 31/01.
This competetion is really simple...
Type one word in a foreign language, and you will be allocated a number.
We will then use a random number generator with a time stamp to pick a winner.
Winner will be revealed on 31/01.
I had some of the grapes delivered this morning and I can tell you now it does not disappoint. Whoever wins is in for a treat. Good luck everyone.
Right guys sorry for the delay, we are no closing the competition with 214 entreis 02/02/2023.
We will be picking the winner 04/02 as we will be doing it via livestream to be provable fair.
We will be posting the link to the livestream on here
We will be picking the winner 04/02 as we will be doing it via livestream to be provable fair.
We will be posting the link to the livestream on here
We are still working on it, had a 24hr delay with resgistration we will be testing today and the draw will be done tomorrow 06/02/2023.
Sorry for the delay guys but we want to do it right this time so we can do it again :)
Sorry for the delay guys but we want to do it right this time so we can do it again :)
hope you're keeping security in mind, don't want to see a streaming site lead the feds to your door!
Security is always first mate. That's why it has taken us a while to get this sorted.
We will be drawing 5 numbers now to make up for the delay.
The 1st number will wi 14G
The other 4 numbers will win 3.5G each.
Live stream will be done 07/02 at 21;00 GMT.
Link for livestream below
https://streamyard.com/65jmb9aqew
We will be drawing 5 numbers now to make up for the delay.
The 1st number will wi 14G
The other 4 numbers will win 3.5G each.
Live stream will be done 07/02 at 21;00 GMT.
Link for livestream below
https://streamyard.com/65jmb9aqew
I didn't no. Missed it. Couldn't get out of work. Searching for winning numbers now lol
Live draw has been done guys, we have our winning numbers;
42 - 14G
105 - 3.5G
70- 3.5G
28 - 3.5G
66 - 3.5G
Thanks to all for participating, was a lot of fun and really good that we managed to live stream it so it was provably fair ;)
Keep your eyes peeled for our next comp.
Lots Of Love
TGT X
42 - 14G
105 - 3.5G
70- 3.5G
28 - 3.5G
66 - 3.5G
Thanks to all for participating, was a lot of fun and really good that we managed to live stream it so it was provably fair ;)
Keep your eyes peeled for our next comp.
Lots Of Love
TGT X
Is there any chance you can take some pictures of your weed that actually shows the quality. Instead of the fuzzy green blobs on the screen;)
So every word gets a number, we are on 102 atm.
Once we get to 31/10, we will stop giving out numbers and put the total into a random number generator which will give us a random number and a winner.
We will then post a print with the date and timestamp of the number that has been chosen.
We done this on our last comp, all went smoothly :) Hope we are doing it right.
Once we get to 31/10, we will stop giving out numbers and put the total into a random number generator which will give us a random number and a winner.
We will then post a print with the date and timestamp of the number that has been chosen.
We done this on our last comp, all went smoothly :) Hope we are doing it right.
dattebayo I don't know why buy they closet my old profile... I think u give me n186 sorry bored u
this is good, thank you for the effort love. but to be provably fair please stream the drawing.
thanks, the system here really needs to do something about this it doesn't seem hard but this post helps
They’ve come back online and apologised for the technical issues they had. Genuinely hope they settle in this community as their product is awesome imo.
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