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2 posts by HappyGoSmokey

1 post

+4 votes

on {The Seller's Arms}

Sellers and Buyers - What do you consider a good response time to messages?

Same day = awesome service Within 24 hours = good service Within 48 hours = acceptable service (Not including weekends, where I'm happy to wait additi…

+11.2

on {The Seller's Arms}

Sellers and Buyers - What do you consider a good response time to messages?

Hello to all you vendors out there. I wanted to ask all of you, what you think is an acceptable time frame to respond to messages. I've been using a few new vendors recently and have had mixed response times. I had an issue with an order being underweight and have received no response in nearly 48 hours, despite messages being read. The name of the vendor is irrelevant right now, as I believe there has been a mix up, which 9 times out of 10 is the cause of most issues. However, what do you vendors (and buyers) consider to be an acceptable response time?

+10.2

Bigbum

24 hours

URBANLEAFCO 9.8/10

We respond relatively quickly to any messages/post responses. It all depends though mate. The seller may well be swamped with enquiries, order etc. Then life gets in the way also.

But saying that, as a seller you should at least aim for 24 - 48 hours reply rate.

+8.2

hootan 9.4/10

i respond when and as i see the message. i dont see the point in stalling as it needs to be answered eventually anyway. no point leaving it until the client is fuming and going public!

Bazza123

Yeah
Can I have my tracking number???
I asked you for???

dr green thumb 9.8/10

https://littlebiggy.org/link/wg3B6L

Soon as I get notification of message it will get responded with 5 mins. JJ & DGT

pbandjelly

DGT & JJ respond very quickly. And an absolute touch that they send a message once package has been delivered to make sure everything was ok with the order.

Shoutout to Northern Organics too. Also quick to respond and make sure everything went smoothly with the order.

Socrates135

personally I'd say same day. vendors are online taking orders etc, even if you don't have an answer for the customer, its important to acknowledge you've received their msg, otherwise bad reviews will follow...this would go for any online retailer regardless of legality.

this being said - I'd happily wait 48hr before the worry kicks in 😅

the fact that they're new vendors may also have an impact on response times. trying to find their feet in a new Environment. most are here to do good business and retain loyalty.

On a whole this site is the most magical place I've come across. so much respect for the whole community, buyers and seller alike. But I think sometimes buyers do need to take it easy on vendors, see lots of negative comments floating about directed at decent vendors!! make sure you buy big and I always make sure I have at least 1 weeks stash left when I place a new order to give more time for errors as we are only human!

Petitefleur 10/10

Happy to wait 2 days. Happier to get a response within 2 hrs.

LEGACYUKDANK 9.7/10

The vendors messaging system can get overflowed easily, But yes 48 hours is long enough (If the message is one that needs a reply)

+3.2

Wiget89

24h should be the right response time! Unfortunately, this is often not the case. I think it is very important to reply to messages quickly.

The Gentlemen Dealers 9.8/10

We respond soon us we see message and normally its within few hours.
But everyone different.
❤️ 🙏

MycoMattic 9.9/10

I think 24 hours is as much as anyone wants to wait for a response these days. Quicker is ideal but it's not full time for everyone.

Buddies 9.6/10

I think a day or 12hours is fair for all...

Buddies 9.6/10

When follow up for an order 12hrs, an inquiry 24hrs or if a complex question 72hrs what are we here to do business or be stoners who can't function???

TheHappyBear 9.3/10

within 24hours no longer
if you are going to be vending online
it must be a ritual to login within this time frame and respond to all messages and orders

peace, THB

fastbudsuk 9.3/10

I answer as soon as I read it, sometimes you have so many you miss 1 or 2.

It good chatting with most of you, a lot of the same questions.

I think you need to put yourself in the customers position, they want decent green at a reasonable price, delivered yesterday.

Thats why I became a vendor as I knew I could step up rhe podium with my quality buds.

titntin

Real life gets in the way sometimes, so I usually allow up to three days, but I'd usually expect a response in two most times.
Hope your order gets sorted

defnote

3 days and they need to find a new job

Republic_Of_Bud 9.9/10

Usually within the hour. I don’t think 24/48h for responses is acceptable. It’s not hard to set up email notifications.

ZoonLess

12 Hr response is amazing.
24 Hr response is good.
And a 2 day response is just OK but anything past that is then taking the piss.

MadDabber420 9.5/10

It all depends really, if you work within a team, 24 - 48 hours should be the norm, if you're selling as an individual 3 days max, anything after that is a red flag (unless some shit went down).

Bazza123

I have a vendor who’s says the package is in the post office and I have it in front of me, with the customs letter.
Tracking shows it was opened by customs.
Can someone please tell the vendors that the package is still delivered without the weed, accompanied by a customs letter inside.

The Gentlemen Dealers 9.8/10

Yes your right.
When we import from cali on few occasions the box is empty with a letter.
And on tracking it shows its sat at LA Airport.
But we received an empty box.

UKCannaFarm 9.5/10

Hey bud, i'd say 24hrs maybe 48 given the weekend but I think most vendors on here check daily. all the best dude

greencigar

Cheers. This was an AGE ago! Hope you're well by the way dude!

UKCannaFarm 9.5/10

lol random man sooy about that. I think I keep getting shown old stuff in my feed. I'm great man, hope you are too! keep on eating them cookies

TK42

It shouldn’t take longer than 24 hours IMO and certainly no longer than 48 hours. If you’ve been waiting longer than that I think it’s fair enough to be a bit pissed off as one of two things has happened either a) they’re ignoring you intentionally or b) they’ve made an honest mistake and “missed” your message which to be fair isn’t that difficult to do on here. Personally, I’ve always had a response within a few hours to any queries but I generally deal with some of the smaller vendors on here for that exact reason. Also appreciate sellers are busy but all sellers should be willing to put an hour or two aside everyday for dealing with customers, it’s part of the job.

Rain21

I think I would probably message again after two days although some vendors are just better at dealing with that side of things than others, I've haven't had any situation where the vendor didn't respond at all. I did once get an order sent message after the goods had arrived!

greencigar

72 hours and counting!

DrShroom 9.8/10

We aim for same day. sometimes when its flat out busy it becomes close to impossible, although a discrepancy needs to be resolved asap imo and should take priority

mrbean 9.7/10

24 hours max..

pigglesbud

I messaged Canadian Imports, had an order on the go but wanted to be annoying and ask what flowers they had coming out in the near future. They took 3 minutes to reply ill place money on CI being the best vendor on here for bud and range of bud provided...delivery....services.

Morpeth1977

Hello biggas
Some vendors like Pistach or the Gentleman Dealers often reply in 1 hour ..it’s all about what kind of service sellers want to give..
Definitely 1 day it’s enough ..2 days (rarely)

Fulleroaks 10/10

I check the site every few hours maybe between the hours of 1 am to 7 am you won’t get a message right back but any hours between then I will most likly get back to you within 2 hours at the very most, but everyone different being a buyer previously for many purchases I know the value of quick response so aim to get right back at ya asap

TeaBalgins92

I think 24hrs is asking for too much. Unfortunately, we are not at a stage where you can get bud on Amazon. Yes, regular online businesses should be reactive, but even then, expecting an answer in 24hrs is setting the bar quite high.

Within 72hrs is what I would expect here, after that I start getting worried if it’s to do with an active order. If it’s a general enquiry, I would send another message and hope to hear back within 72hrs again. So nearly a week for a general enquiry would be the most I would wait for. We just have to recognize and appreciate the effort of vendors on here.

1 post

+3 votes

on LEGACYUKDANK 9.7/10

LEGACYDANKUK treating customers like shit

Yeah I'm in the same boat and need to plan better, now I think once you're down to 2 weeks supply, that's the time to order more. I get a bit angry w…

-1

on LEGACYUKDANK 9.7/10

LEGACYDANKUK treating customers like shit

I don't like to topic on vendors but this angered me so much..

Few months ago I ordered from LUD and and nothing arrived for 1-2 weeks.. When I messaged him and asked where my order was he told me to be patient and wait a few days.. So I did...But still nothing..so then I messaged him again and he said that he will re-send me another order.. I thought... what a nice guy!! But the first order never ever turned up.. clearly he knew he didnt send it.. Why did he make me wait another few days?

Clearly he run out of stock and he was waiting for a re-load and then he was going to re-send it to me.

Absolutely ridiculous and I made an order last Tuesday and still nothing and when I asked for a re-fund or to send another order he said he will refund me but will never do business with me again....

LOOL classic...I'm glad I wont be doing any business with him again. I'm also suspecting that he has a second account on LB... Not sure if it's URBANLEAFCO.. But they have a similar look! Either way, I'm happy with RadarBreeder, JJ, Drugs Inc UK... Never had any problems with these vendors!

redeyeuk

mate orders got delayed, could of been sat in a post box for god know how long.

RM got fined last week for missing targets on 1st class.

Not the way to go about it my friend, this place works on trust. If trust fails you have escrow to fall back on. Patience is key on here, if that's not for you then i would suggest going back to your usual methods.

Peace

LEGACYUKDANK 9.7/10

We did bite back aswel for that we are sorry @kingleo. Lets put it all under behind as we stress if you stress. Zero stress = all bless :) tk

LUD

kingleonidas

Agreed. Was silly of me to do this should never have taken it to topics considering LUD has been 10/10 in every order apart from the flash sale which was understanding(weed itself was banging though10/10) but just a delay.. I am too inpatient and sometimes need to plan forward so I don’t run out of stock.. tracked should be the perfect option for me going forward from now. Cheers and sorry again for raging. I want to delete this topic as I only did it out of anger that I was out of weed and didn’t turn up that morning and this isn’t really LUDs fault but mine for not stocking up better..

-2

kingleonidas

It still hasn't arrived and LUD said it probably has got nicked...so you can shut the fuck up now... ass licker

redeyeuk

lol, how transparent can you be? Kicking off because nothings come on a Saturday..

Want some advice, give you're face a splash of cold water and calm down. If that fails call 999 and say you need to check yourself in.

Nuclear meltdown online cos he's run out of weed again.

kingleonidas

Stop brown nosing.. your parcel didn’t turn up either and you’re still ass licking? Loool at least I got a refund you’re probably still waiting for your parcel like a mug haha

redeyeuk

was a freebie fool so no love lost. Why are you moaning if you got a refund and free 3.5g on NDD from LUD. Just to sum up:

You got a refund for an order that didnt show.
You got a free 3.5g sent on NDD as a gesture of good will.

And you still have the cheek to moan at LUD or even me a customer.

Mate give your head a wobble!

P.S - Bet you spent your refund with another vendor and that didn't show today that why your crying... Time for you to move on with your bad attitude.

kingleonidas

Me and LUD settled it. We're cool.. No problems..
But I don't appreciate you sucking vendors for freebies mate :D ahah

redeyeuk

LUDs a good guy and you're trying a fast/deranged one. Obviously i'm gonna call you out! Fucking backward skitzo!

Dig up and spout your shit somewhere else.

kingleonidas

He’s a good guy sure. But my parcel isn’t here and he did say no more business simply because I asked for a refund. I had every right to be upset and spout whatever I want. Enjoy your freebies..

redeyeuk

are you really that slow. You have been refunded for that parcel, hopefully it will never turn up!

Which vendor would touch you now after reading this post!

kingleonidas

Show me how much you have brought... guarantee you have like 0 buys.. are you a partner?

redeyeuk

lol....

kingleonidas

From April both of us lol

redeyeuk

feel sorry for every poor fucker that dealt with you on them 15 buys.

Peace out man.

LEGACYUKDANK 9.7/10

Ayy cmon man no need for that bro. This is the guy who I told you also missing one from me

kingleonidas

Hope he's being patient & still waiting LOL :D

LEGACYUKDANK 9.7/10

Bro you messaged me calling me a liar and asking for a refund for weed you got on first class not even a week ago

Also made a post about delays

Also told you no worries take the refund

LEGACYUKDANK 9.7/10

Hmmm no stock?

Only reason this guy is angry making posts and saying he won’t do business with us again

Is becusse we told him (straight after asking for his refund and calling us a liar) that that’s business done for us... lol then he got mad

mrspock89

That's disgusting how your keeping weed on the floor.

kingleonidas

Yeah that's right.. I got mad when you said you're not going to do business with me anymore even though we as customers needed to deal with your unprofessionalism. Took you over 3 weeks to send me one order on the flash sale and this order over a week and you think I don't have a right to complain?

LEGACYUKDANK 9.7/10

Bro I also told you we all good and take care but you still decided to bitch out. Fuck customer service when you get called a liar, when you offer a full refund, and man still not happy. Fuck all that bro I got love for you but your acting like a prick and that’s why I’m telling you we done no business between us anymore.

kingleonidas

You said that you will refund me but that we cant do business in the future.. considering the fact that on the flash sale I was waiting for 2-3 weeks and I didn't say anything and when I did you said to wait longer..... and when I messaged you after that you said it's most likely your mistake and that you didn't even send the order out... You really want me to accept a refund and no business? That's a joke mate

LEGACYUKDANK 9.7/10

Bro you called me a liar and asking for a refund less then a week after your first class order

Delays in the sale I told people about as much as I could low bringing old shit up

If u want to order from us go make a second account or low bitching and taking refunds when you should take them till there due

I get it your clucking but don’t bring me shit about I’m a liar

kingleonidas

Why should I make a second account? You should never've said to me that you will stop your business with me considering the fact that you did fuck me over big time with the Flash Sale ;) Saying that you did sent it and then after admitting that you definitely did not send it and that you will send again and you said you'll send it on NDD and you only sent it on First Class Tracked.... I'm not a fucking goldfish mate..I dont forget! This was YOUR last fucking chance not my last chance... then you said no more business haha classic

LEGACYUKDANK 9.7/10

Bro can’t reply anymore smoking zkittles and forgetting what you ranting about?

kingleonidas

dont get high on your own supply... no wonder you fucked up my order for the second time...... Anyway good luck! No hard feelings.. I'm done.. Will never mention your name again and will never check your page gain. Finito.. Goodbye

LEGACYUKDANK 9.7/10

Adios! ;)

kingleonidas

& it's really great to see a vendor calling me a bitch and muppet for writing a topic on his services.

LEGACYUKDANK 9.7/10

That’s LUD

A real person
A real team

Give love and respect when and where it’s due
I don’t do fake love

I told you let’s end it when we was messaging in DM but you brought it here like a bitch moaning and shit