Really wish I'd noticed JW seems to have vanished before placing an order for stuff ahead of my birthday. I only ordered yesterday (14th may), but it still hasn't been marked as sent and JW hasn't been online in 5 days

If I get it, I'll update here..

all pending orders will be sent monday and we will resume trading, had to hold off for the first time ever due to security reasons and absolutely did not want any customers compromised, however this was not a related issue and all is safe to continue. we are back and will take care of everyone

My first order was cancelled due to this (lost fees) but I can understand that.

I get your message to let me know we're good to go, I get the refund the next day and re-ordefed to then have my second order cancelled with no explanation or indication as to why it was cancelled.

Im down two sets of fees now and no response.

Seems like you're one of the lucky ones. I ordered last tuesday, but it was cancelled around sunday after 100 hours of no send. No worries, the explaination seemed fair, along with the promise of a freebie as compo

Then I stupidly ordered again on sunday evening as I took JW at their word. It was marked sent Monday morning. I have not recieved it, and I have been ignored and ghosted even though I've politely asked for tracking in a DM after the no-shows. I then even tried asking for it publicly in a reply as this seems to be a better way of getting in contact.

At this point, I'm just accepting I've been had and that I'll be getting my money back near the end of this month. And some of their products aren't up anymore, so take from that what you will. I know what *I* think is the issue.

I would absolutely be willing to accept delays, or issues, or whatever, but to not be told anything is just ridiculous.

Maybe £65 isn't a big deal to a lot of people, but to think I'm getting nothing for it and that I'll once again be waiting for a refund, minus fees, is just... so disrespectful. I've wasted so much time over this too.

I have maybe had like 15 or so orders from JW before, and I can't say I would've expected this. Always been stellar, professional, etc.

Seriously, if you haven't sent it yet that's fine, I'm beyond caring about the super shake - but if so could you PLEASE issue me a refund? Or at least send me the tracking since you have marked it as sent almost 100 hours ago?

I don't even know what I can say anymore, other than I hope everything is good for you, genuinely, but that you also need to put an end to whatever the heck is going on right now. 1 message would go a long way...

Looks like they had been messaging i to the night, but simular story. reordered than it was cancelled. Given the listing had been pulled assuming out of stock of it?

That's what I'm wondering. These things happen, but if that's the case, have I been sold stuff (marked as sent on Monday) that doesn't exist?

Again, this can happen, but to not tell us anything is a joke. My god. And sadly, we're just left to guess and theorise.

I don't understand why such a good seller as JW can't be transparent because this is obviously undoing all the trust and reviews built up over these years. It makes zero sense.

I will say for the final time, I could absolutely accept if there were issues again, but I'm being ghosted, as are others who've contacted me

tbh I don't know what their inbox looks liek (I'm imagining evil tbh). So it maybe down to how they are prioritizing things. I suspect that over the radio silent period they where probably not getting product sorted, for teh same reason they didn't process anything else. I do not doubt for a minute they have a back log of orders and need something to fill those orders.
And I don't disagree that just a post saying 'Guys, sorry about the hold ups. We are waiting for stock and catching up with the messages' as an update would go miles to assuring people. Heck, I remember getting into a siimular issue many moons ago on the other side of this (as ye olde fashioned seller of such) - with a pay as you go, and phone calls.
Hopefully we'll hear something by the end of the long weekend?

100%

My order is no more or less important than anyone elses. If it was cancelled, I would've said very little and just ate the fees, learned from it, and moved on.

But my order was marked sent on Monday morning causing me to be growing super paranoid, wondering, guessing, and fretting that I've lost my money for another 2 weeks. Or worse.

I am still optimistic about an amacible solution (ie my stuff arriving or getting a refund this side of next week) and shaking hands. JW has been very good to me, and others, but the amount of stress has absolutely done me. All over some feckin super shake haha

Fingers crossed :)