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Mattd1984
joined nov 2022
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1 topic on Mattd1984
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Mattd1984
by  Mattd1984
Accidentally cancelled payment, need help
Basically I placed an order on here then clicked pay, I then realised that the address for shipping I wasn’t going to be at this weekend so clicked cancel, I then made another order with the right address and the sent payment. This payment had gone to the order I cancelled. What do I do?
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Yekim
Think you just need to contact the seller to make sure they have the correct shipping address
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Mattd1984
Spoke to transak who are saying they can’t help as they can see it has been sent from my wallet and that the payment had been received at another wallet that does not belong to transak, can anyone help me please?
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MightyRux
It it's received by a wallet outside Transaxe then you need to contact the owner of that wallet to have it sent back to you. These are non-reversible transactions, so if they don't send it back, it's gone.
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Mattd1984
Do I contact transaxe through here then? Because when I click on the cancellation order it states that payment was received? And that transak can see that the payment was received when I sent it also? Thank you for the response
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MightyRux
Yes; contact them through Chat.

That's weird then. If payment was received then it was definitely sent to Transaxe. Contact them again and explain. Sometimes they're not that great at sorting things out, in my limited experience. Cancelling just sends a message to the vendor so they can cancel at their end as they may have dispatched your order but not yet marked it as sent. Message the vendor and Transaxe and you'll hopefully get it sorted out. You'll be looking at a week or so to get your refund, so this will need to be funded twice effectively until the refund.
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Mattd1984
My bad I haven’t actually contacted transaxe yet, vendor advised me to do this but I thought it was just a mistyped thing for transak. Transak said they could it had been sent and received not transaxe, my bad. Having one of them days 😫
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MightyRux
Good luck mate.
1 post by Mattd1984
I can’t view your menu?
I’m also getting the same :(
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