I got the same thing cannot pay

Same it wasn't loading now it's loading but sent payment through showing success in kraken but nothing in the order has been received may be it's down??

Same thing happened to me

same here just placed an order and cant pay the payment page isnt loading

Well that's not great now I've ran out. Good to know it's not just me. Hopefully get sorted soon

yeah hopefully ive never had this happen before, bad timing tho im gonna miss this sellers cutoff its 11am lol

same here: "sorry, an error occurred generating your payment address, please try reloading page after 30 minutes. thanks for your patience."

Yeah mine just came thru, guess its delayed today

Same happened to me. It eventually generated an address to send to which I have but now it’s not showing as paid although it’s confirmed in the blockchain and on Paybis. Let’s hope it goes through soon!

All good now. Money has been received and confirmed by transaxe

How long did it take too go through I’ve send bitcoin still waiting for it too be received about an hour ago

Think in all about 1hr 15 min dude

Cheers for the reply mate

Same. Not generating a payment address. Will try again tomorrow

I had same issue , I just cancelled order and messaged vendor , item now showing as unavailable .

I received confirmation saying payment complete but not showing as received or paid on transaxe. Address identical to one given

So it's still playing up around 13:30 on 22/01. The 1st confirmation I was watching on Mempool.Space didn't instantly change to paid on here, and it usually does. There was a lag of about 2-3 minutes.

We too have had many customers saying the same thing where payment links are not showing up.

Hope Transaxe can resolve this soon.

Just add my two pe'nnorth, had the same problems earlier. All good now.

In a nutshell;

Delays due to the following and we hope all our biggas respect and understand this.

- Postal delays, (check RM official website)

- Changing premises (currently moving to a more secure place, with 5yr lease clause)

- Setting up new network connection VPN (not as easy as it sounds as we need it to be wired instead of wireless due to other safety connection)

- Undergoing due diligence and investing heavily in security for our new premises.

We understand due to all the above and being short staffed by 2 members is causing a lag but we are currently in the process of jumping through all the hurdles and getting on top of these issues soon as possible.

WE WOULD LIKE ALL OUR CUSTOMER WHO HAVEN’T RECEIVED THIER GOODS TO FOLLOW THE APPROPRIATE CHANNELS OF LB AND OPEN DISPUTE WHERE WE WILL GO THROUGH EACH INDIVIDUAL ORDER ON CASE BY CASE BASIS AND WHERE APPLICABLE WE WILL REPLACE OR REFUND BY BORG.

PLEASE REFRAIN FROM SENDING US MESSAGES AFTER MESSAGES AS WE ALREADY PROBABLY HAVE OVER 1200 UNOPENED MESSAGES AND OUR ONLY PRIORITY NOW IS LIVE ORDERS AND DISPUTES.

THANKS
MR X

I appreciate your response and understand.
I’m not available to use the correct forms of resolutions as I can’t open a dispute until the 10th.

From a customer point of view it would have been great to have heard this explanation before hand instead of having to resort to posting a topic on your page.
I’m happy I’ve had a response, but this still doesn’t change the fact of the matter that I haven’t received my order although it was sent.

When will my order arrive please

As explained please use the correct procedure and open dispute on the 10th.

Unfortunately we cannot resend without it going to dispute, this way we are able to keep tabs on how many dispute and borgs also know we are going through them on case by case bases whilst they clear all up for us.

Apologies for the inconvenience and we appreciate all of you’s

Mr X

Then maybe you should temporarily take your products off the shelf until you can resume your usually great service. Instead of piling on more disputes and harming your reputation. Which will ultimately harm your sales more. Selling a service you can’t deliver on is LB suicide IMO,

Agreed, doesn't make sense to continue taking orders if you can't fulfill the ones you already have

LB looks at disputes negatively aswell, especially a big spike in a short period. As mentioned, this may effect your visibility, listings etc moving forward

Hope you get things sorted 👍

Completely agree, they are great at what they do and there’s never been an issue before.
I almost felt guilty writing the topic, but was left with no choice

Bar the Royal Mail, these sound like your personal issues not your customers, if you don’t have the facility to open the shop then maybe don’t open the shop, not rocket science.

Just wanted to say I've been in a similar situation for the last week or so and Mr X has now been in touch to arrange delivery. He is working through the backlog.

Did you dispute the order?

Yeah mate, but only as they asked everyone too so they've got a list to work from for the backlog. If I resolve it before the end date i.e. when it arrives it's like it never happened isn't it?

Yeah I think so.

I'm in the same position. Order paid and marked as sent on 1/3 and as of today (8/3) there's still no sign of it. I appreciate that sometimes orders take a bit longer than usual to arrive but 4 days is the longest I've waited in the past for an order from this seller.

Sorry to hear it dude, the positive out of this is atleast you and I aren’t the only ones.
The fact we both ordered on the same day aswel says a lot, if your stuff arrives or you hear back from mr x please comment on this post to update me if you could?
I’ll do the same if mine come

Hi, just to let you know, Mr x has been in touch and is reshipping today.

Will do. Hoping it arrives rather than having to go down the route of disputing.

Has your order arrived yet by any chance?

No, nothing yet unfortunately.

Drop us a message and we will get this rectified mate, apologies for the delays biggas,