Yup, my first or second order got stuck in Heathrow for literally weeks but Hootan provided tracking and said he would look after me if it didn't show. It never came to that as it landed like 4 weeks later lol. I had the tracking number so could see it the whole way and having messaged back and forth I ended up being a regular customer. Hootan is a top bloke and vendor. He's quick to reply and send out the order so I'd imagine it's down to RM. Hope this helps bud and I hope your package lands soon :)
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Rossaydon
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joined jun 2020
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