They can take a while but they will get back to you. The only package I've ever lost here was from them, and they sorted me out in a manner that was fair. While they cannot account for everything on the journey, I do think they need to change their packaging. It is instantly identifiably as from them if you've ever seen what's inside one. A postie at a sorting office that has opened one before will ensure they regularly disappear, and TGT dropping in different locations each day doesn't ensure they end up at different sorting offices each time, so the outside needs to be plainer in my opinion.

I do think they are good people though. trying their best with a large volume of orders, so be patient for a response.

Sorry if you posted this a while ago but i had the same thought with the distinctive packaging. Spoke to TGT with my concern and they changed the packaging on request.