I'm sure other vendors will be happy to take business from such a chilled and polite customer... *cough

Some people want the moon on a stick.BTW bonus points if anyone else remembers what mid 90s show that line was from?

My wife actually made me a 'moon on a stick' for my birthday one year... Lee and Herring indeed :)

Was it Lee & Herring?….I liked them…😂👍

Best advert Strainsbury's could've wished for.

What does this prove other than the fact they're a good vendor with decent comms and a willingness to put their customers first?

Yup, and the next time you buy on the street, don’t take any shit or excuses there either! 😠

What more do you want, a vendor who replys to you,offers alternative hash with freebies.Wish all vendors were this professional

You sound very high maintenance;)

Oh look another donkey that needs a tour guide for the internet

also why do soooooo many people have main character syndrome these days? and why do they keep showing up on here?

great advertisement for strainsburys customer service here actually, imagine how this plonker would have reacted if he was dealing with one of the vendors that take 4 days to read their messages lol

That's a great response from the vendor...i wish all were this good with issues

That's a very good response, with multiple solutions, INCLUDING the option for you to propose your own solution if you wasn't happy with the options given. Did you offer them a solution you would be happy with?

LB doesn't have a stock counter, it's not always on the vendor when an item over sells. I appreciate it's frustrating, but these things happen. I think the way issues are dealt with says alot, and the vendor has done great here.

Good luck ordering from some other vendors, who's normal practice is to send sub par replacements without even contacting you.

I see all the posters are getting looking at the hash side of things and seeing the solution

But your complaint isn't that, it's the fact that you ordered NDD and strainsburys as stated in that message didn't mention the lack of Fanta to you until the next day.

So I get why you would be frustrated rather than happy about the solutions on offer

No, i see both sides of it, and i will bet this kind of situation has happened to nearly ever user of this site (more than a few times to me)
but do we try to make a public shaming topic over it? no.

especially when the vendor is clearly sorry and is offering not only a resolution but generous compensation!

lets not forget THE WEBSITE STILL DOESN'T HAVE A STOCK COUNTER WHICH IS THE MAIN REASON FOR THIS PROBLEM, DO WE EXPECT VENDORS TO SIT ONLINE 24/7 MONITORING ORDERS?

We know about the lack of stock counter Hesh because we have been hanging around here a bit now.

Paulio is a relatively new account so might not be aware of that, or have made many orders at all to have confidence in the vendors on here

As for the how people respond on here to things, I think you all need to chill out a tad sometimes

Gonna be seeing how this little one performs in a tick

yeah not shouting at you fella, i just put that bit in caps so people are drawn to it and are reminded that some things are just out of all of our control on here, and maybe it gives someone the motivation to get the initiative rolling for a stock counter lol

anyway my goodness that is one hell of a contraption you've got there, someone is in for a very high friday night :)

I honestly believe that I'm more likely to win the euromillions jackpot this evening than LB has of implementation of a stock counter but 🤷🏽 I'm a Rabb1t not an oracle so 🤞 for a suprise

Yeah thats me trying to make something that hits like a desktop ball vape but in a smaller 510 mod powered config.

It is nice to see that strainsburys has this many vocal fans on side as that's typically a sign of top tier service

As stated above if they had messaged on the day of purchase rather than the next it could well have been a different outcome for paulio but my TARDIS is sulking and I can't afford the petrol to get my delorean to 88mph so we will never know

Take care 😎

No we all get it, you just don't seem to get that this isn't the sort of thing that you try to smear and shame a vendor over in a public topic, should have kept it to yourself

it's not the vendors fault bitcoin is a dogshit unstable unsuitable currency either, do you know how much of a loss vendors can take at any moment having all their money tied up in bitcoin? it's not all about you bud

Yeah, sorry on that

I can understand why that's frustrating and it's easy to forget that sometimes it's the Comms and delivery speed that that issue

You paid and expected something that to occur that in their own words " l didn't want to message incase I got some today"

I suspect that if they had actually just messaged you rather than leave it, they would have established that the NDD option was.also a priority for you and resolved it.

Rather than leave it past the time you would have expected your delivery

Get a grip. I’ve used them before and they’ve been great. This has just reinforced their reputation in my eyes.

Iv also used them many times and always bang on, over weight, always nnd unless I ordered after cut off. Honestly you need to get over it the guy is offering freebies. Not many would do that. Much respect strainburys keep up hard work

happy new year mat e:)