You should be able to raise a dispute on the order page

Have you messaged the vendor explaining this?

If you haven’t then I would at least try that. If they don’t respond or you think they’re just not bothered then take it up with transaxe support and they will get you a refund.

Hope it all sails well for you🫶

Sorry to hear this is your first order on lb. Don’t be put off. My advice on picking a vendor. Go off the ones with overall good genuine and recent reviews. I’ve never went wrong in that sense.

To contact transaxe just type in transaxe support on items. Go on items, then where it says ‘keyword’ you can search them up there. Click their page then send a message by clicking chat. Provide them with the order number and the wallet you wish to receive your refunds. This happens, I’ve dealt with shit heads on this in the past who are somehow still on here and don’t even have any skills in communication. I wonder can they even write. Anyway, sorry to hear this and I hope you aren’t put off been on here for years and I’m glad I found this place out of a stroke of mad luck.

Stay blessed🫶

When you find a good one and it is all smooth sailing you’ll remember this convo. It’s shit when that happens and tbh you’re very patient considering you put the order in over 2 weeks ago. It’ll get sorted one way.

Which vendor is this?
It's good to have full transparency with biggaz regardless of whether it's positive or negative

Ah that sucks. They have good products but I've seen comments about their general lack of comms on this site.

If it's been 2 weeks and they're not reaching out to you, I'd just request a dispute. That's why we pay extra for the escrow service.

Feel free to contact me re. Vendor suggestions if you're nervous about making a second order. This website is awesome when you have some verified contacts 😁