Hey mate. If you send Transaxe Support a message with your order number and the wallet address they should be able to sort it out for you.

To send a message go to New Chat and write Transaxe Support, chances are it will autocomplete when you start writing it. Good luck, should be easy enough to resolve.

I send GBP from Revolut to coinbase rather than the BTC.
Given the exchange fees are cheaper on coinbase (they are sky high on Revolut btw) this method makes more sense, and Revolut do not scrutinise the transfer of fiat like they do crypto.
Made this mistake first time and had questions about transaxe wallet.
When I got it back, I did as above and have made probably 10 transactions this way with zero issues.
Recommend.

I had the same thing. I simply responded that I had sent the coins to escrow for exchange which was not a lie.
I figured I could not deal with a 10 day account restriction every time whilst revolut questioned who I was sending to.
If you look on your coinbase app you will actually find that your account has a sort code and account number that you can deposit fiat currency into. You can do this as normal on your banking app as though you were paying a bill. You need your unique payment reference number as well which starts with CB.
This way you get better fees and do not get anybody asking questions when you move your crypto.
If you buy usdc on coinbase it is free too and you get free trades which you can use to convert to btc to save you the cb crypto purchase fee.
Hope this helps. Drop us a line if you struggle with any part of this.

Yeah same here and now that wallets blocked. They closed my account for 3-4 days and was very unhelpful in getting it fixed

Update..... they've unrestricted my acc but my 2 crypto wallets are still blocked. Exodus wallet is now being used.... 3rd time lucky 🤞

I'm fuming! They have restricted my acc and as you said they are less than helpful. That was the last of my money so can't even try a different route. Looks like I'm screwed then lol

Seen a few people complaining about this from Revolut now. Wirex is a great new platform I’ve heard good things about it. It’s becoming harder and harder to secure a decent crypto wallet. Most have issues now 😞

Fortunately it only took me 18hrs of constant mithering 🤣
I've seen people saying its taken days or weeks

That's rapid.

wirex is cool for some reason i cant write much LB blocks the post but its around 4% deposit instant withdraw too

revolut temporarily block my account every time but usually only for about an hour. then I can do the withdrawal. you should delete the disabled addresses from your account and use a new wallet address for withdrawing to (generate a new one from the official bitcoin wallet app) also though it costs more by withdrawing to your own wallet first, it's harder and less likely to be scrutinised than sending directly to a transaxe provided address.

Can't send to other btc providers wallet, but your allowed to send upto 50 addresses.

This has just happened to me as well when trying to send to Exodus despite working fine previously. Can anyone confirm if this happens every time you try and send to an external wallet or is it just certain ones?

Hello, I am trying to send money too. What wallet name did you use to send BTC

Exodus

since I switched to bit panda everything is smooth... used wirex and cypto app but bit panda really easy and low fees

Not relevant, but fuck Panda. I spent 20 minutes falling for their verification bullshit with the "check all boxes with a motorcycle" crap. Not in the mood for teenage humor, thanks...

Each order goes to a unique wallet address at Transaxe where it is held until it’s released to the seller. The vendor will get a message from Transaxe when your payment clears.

It shouldn't be a massive problem. First of all contact the vendor with your address and order details and let them know you were not logged in when you paid. They should see the postal addresses are both the same.
Then send a message to Transaxe with the wallet address you paid into and they'll be able to confirm the order number.

It shouldn't have any effect on your order, it just won't be showing on your account and you won't get the standard dispatch notifications you would normally get had you been logged in. This sort of thing happens every week so don't worry, your coin is protected and you'll likely get the goods as ordered regardless. Good luck and give me a shout if you have any questions, I'll help if I can.