Alright biggas. Finding myself in a very difficult but rare situation with the doctor here. Having a look at the recent reviews and timescales it looks like I’m not the only one but wanted to gauge the general feeling.

I put a custom order through on Thursday 4th well within cut off for same day shipping. I never expected this on Friday as I’ve never had it delivered next day (assuming this is down to location or maybe by the time they get to the post office the cut off has passed I don’t know) but 90% of these orders tend to come the following day so 2 days shipping for NDD isn’t bad at all and very easily manageable. The other 10% arrive on day 3. Gets to Saturday however and I’ve still not got it, no issues it’s a Saturday so will probably arrive on Monday, nothing.

At this point I've ran out of medication so I’ve reached out to the doc to make him aware that I’ve still not got it and after receiving another NDD order from a well respected vendor on the Friday (1 day delivery) here I’m starting to think it might not be anything to do with Royal Mail at all. He replies at 9am as per and advises me that he has asked the packaging team for the tracking and this will get sent over asap. On to Tuesday and still nothing. Pop on here to see if the tracking has been sent and unfortunately 0 messages from the doc. I’ve messaged him again and advised him that since I’ve ran out of medication my plan is to try and sort an order from someone who can provide in the interim and I just needed to know expected delivery from the doc to know how much additional I needed to order, again nothing. The next message I received from the doc was this morning which looks to be the exact same message I received previously, the blame seems to be getting put at the feet of the packaging team and how they seem
to be ignoring the docs requests for the tracking. At this point I’ve half accepted that I will never receive the tracking (I know some vendors are weird about sending the tracking out even although it will appear on the envelope) and at this stage I would be over the moon with confirmation that it has been sent and an estimated delivery date.

As it stands I have a NDD that I’m not even sure has been sent, a vendor that cannot confirm if it’s been sent and a dispute window fast approaching. Any issues I’ve had with vendors previously have been rectified without the need for a dispute and I’m getting slightly anxious this will be my first. Honestly I thought this would have been common practice for vendors but if there is going to be a downgrade in delivery services make sure you are upping the comms so that your buyers are being kept in the loop. Begrudgingly it looks like I may have to move on to pastures new.