littlegreenbag

8 posts

+16 votes

by littlegreenbag

Could UK Dispensary have blocked my messages?

by littlegreenbag

Could UK Dispensary have blocked my messages?

Basically almost a month ago they sent me a wrong order and promised to make it right, so I didn't do the dispute order button which I should have. Now when I message them for the past four days it shows that they haven't been online and I am wondering if they have just blocked me. Basically I have two reviews left for the two products they still owe me and transaxe haven't been back to me in a couple of days so don't think they are even going to mediate to get it sorted so I am just going to warn others that they have cheated me out of a quite large order. I don't want to atttribute to malice what could be blamed on incompetence and sending me the wrong order in the first place makes me think it is incompetence, but I am not hanging around giving them the benefit of the doubt all day if they blocked me and robbed my money. What would others suggest I do? Assume they've robbed my money and blocked me or just not got their shit together and will make it right eventually?

pollypuff20

Good comms solves everything but after this amount of time it doesn’t look like that’s going to happen!…UKD have clearly copped a sulk for some reason and are leaving transaxe to refund you or otherwise mediate a solution. As you are finding out that can be a slow progress once the auto dispute window has expired.
If you want to share your experiences with UKD to help other Biggas there is no reason why you shouldn’t.
It’s a shame as UKD have been around for a while and have had good products but I have known them to be a bit er….temperamental…shall we say…

littlegreenbag

Thanks Polly, I am just finding my feet on here and learning gradually, what they had sent me was decent. Good to know they have been around a while and less likely to be doing it on purpose.

RealD 9.8/10

Don’t think so .. they can make their page private or they just probably blanking you.

Get another bigga to message them and see if there’s any sign of life lol

littlegreenbag

Cheers realD, they've been in touch now

grits

if you cant dispute this post belongs on their page

Nickpj123

Hi, did you dispute in the time via the order? If so you should be able to ask transaxe to look at it. I had an order recently whereby they bypassed the system to help me. RealD is correct they can only ignore an individual and not block just one.

13 posts

+27 votes

by littlegreenbag

How to open a dispute with seller?

by littlegreenbag

How to open a dispute with seller?

Been messed around since July 20 by Uk dispensary and the last message they sent me was apparently meant for someone else who was complaining so I don't hold much hope for getting my order from almost a month back. How can i open a dispute to get my money back off them? I am not seeing a link or anything anywhere? Thank you.

pollypuff20

Just a hint: never wait a month to raise a dispute, the seller will have your coin by then. LB add the ‘dispute’ button to your order page after 9 days because the algorithm knows by then you are unlikely to receive your goods and transaxe is still holding your coin. Resolved disputes can always be cancelled but timed out orders cause problems…👍

littlegreenbag

Thank you, I was waiting for part of order to come in and assumed they'd just send it when it came back in but I've had to pester them and they are not sorting it so seems they are just time wasting with me now. I'm still hoping today they will sort it, but not holding my breath.

pollypuff20

That’s a shame. Good luck with transaxe 👍🙏

littlegreenbag

Do you know where the dispute button is on the order page? I can't see one, I have messaged transaxe account on here but can't see the dispute button to do it directly. Would it have erased after this time? (Ordered 20 July)

pollypuff20

Yeah it would have timed out. You get 10 days so your dispute period would have been between the 29th of July and the 8th of August.
Since transaxe is mainly Algo these days it’s slower to mediate issues after time out but it does still happen. Golden rule: always dispute after 9 days 👍

littlegreenbag

Ok I've messaged the transaxe "person' on here so hopefully I'll hear back from them.

pollypuff20

We remain hopeful that there must still be some actual human out there somewhere 🤞😂…the original transaxe mediator said goodbye to us all a while back and sounded sad to be going. Pushed out by an algorithm 😳

tnicho

After they've paid the vendor, I'm guessing you never disputed, the dispute isn't available. But get in touch with transaxe

littlegreenbag

Thanks I've messaged the person on here under transaxe

tnicho

Transaxe support. Should open a dispute after 9 days.contact transaxe support. Your money is protected as soon as you dispute

littlegreenbag

Ok great thank you, do you have a link by any chance or do I just go on transaxe website rather than on here? I can't find anything on here.

Edit: no problem I found it