issue has been resolved, Thank you very much!

Would be curious to know the outcome.

.

To everyone I have not yet replied to please message me directly and I will explain what happened, over 30 parcels have been seized (28th Nov) and we’ve had to relocate completely 😞

I wonder what everyone else makes of Strainsbury's explanation... Not happy with only a 50% refund. Other vendors (like Pistach) offer full refunds when things go wrong. I feel that not only my address has been compromised but I'm also losing money (and time). Curious to hear everyone else's point of view.
It does indeed suck for Strainsburys though if the story's true.

I would imagine more than 5 people would be contributing to this post about their order if it was 30 that were effected. I’m sorry but I do not accept 50%. And I do not accept the reason as anyone could say that.

Agreed. And why would RM open a letter because of a wrong address?? Makes no sense at all unless the package reeked and/or the runner's hot. Or maybe the runner just stole the parcels? I really can't imagine the post office employees trying to arrest someone in their shop, hardly believable.

I’ve had this once before where the runner stole the parcels. A well known vendor on here admitted it and didn’t have to refund as within a week he shipped me the same value order. That vendor is still vending successfully on LB with a variety of delivery options GT 👍

Yep I remember really well. GT proved on that occasion that they could reign on the LB scene (I may give their courier service a try - Strainsburys left me dry!!_).
If Strainsburys really want to become one of the top vendors, they need to up their game.

It was my first order with them, so it doesn’t encourage me to come back. Feel when you pay for special delivery you shouldn’t be penalised and I didn’t notice a policy on their page either. Might have missed it though.

❤️❤️ Merry Christmas and a Happy New Year, we should be back soon

Hi Bigorre, if you read Pistach’s bio he offers 50% refund or reship if parcels don’t arrive. I offer full refund if I make a mistake however the packages were all taken by Royal Mail as I’ve explained in the message. This is one of those things that we can’t control we have to remember we’re dealing with illegal drugs and it’s really upsetting but I did everything correctly from my side so I don’t think it’s fair that I have to take a 200% loss (both the goods and the full refund) for 30 parcels. It’s a very common resolution for nearly all vendors, when parcels don’t arrive due to seizures, almost everyone offers 50% refund or reship. I know its something that we’re both not happy with but you can see from the tracking that the parcel was handed to post office on time but it’s just one of those unlucky things :( I’ve had almost 700 successful orders with hundreds of happy customers I would never wish this on anyone bro

Guys you can put whatever you like in your T&C’s but the only rules that count and are binding are LB’s

You can’t take a 200% loss. How do you work that out?…if Biggas are refunded then your loss is the value of the product. If you reship and keep the payment your loss is the value of the original product plus new postage.

Either way this one is on you. Biggas should dispute asap….

The voice of reason :)

Mate come on it clearly is not 30 parcels. We have 4/5 people complaining. And if you have 700 successful order you would have made a fortune on that. So 💯 refunds should not be a problem at all.

I really don't know what to believe but at this stage I am worried about my address now being on some sort of watch list. I would really like to make another order with one of my usual reputable vendors but I am worried.
Can anyone reassure me?

If I am understanding the explanation correctly the parcel was opened because there was no way of contacting the sender/receiver.
So why did they seize all the other packages. How are they connected to the opened one?

How did the post office know that the address was incorrect? The label had already been created online. If there was an address issue it would not have been noticed until delivery was attempted. Not at post office level. They just chuck it in a bag to be collected?? Correct me if I am wrong. I am just going from what I have seen with my own eyes at the post office when sending a parcel. It gets launched into a big white postal sack. Either that or I'm having some weird Mandela affect

It only takes one tosser at the post office to get suspicious and report it if someone walks in with 30 packets. If it went to the returns centre that would confirm it

police in this country don't have enough resources to investigate actual crimes. its very unlikely police will show up at your door for a packet of weed, and in the unlucky event they do, they cant prove anything anyway. anyone can send something to your address without your knowledge. most people don't get the knock on the door.

Look at the comment section please tell me how you got 4/5 people 😂 you’re the only person making up stories now believing your own bullshit. I’m trying to come up with a solution and you’re really just trying to spread a fake story

The only thing is. It's illegal to do that. It has to be a customs officer that opens mail. Especially if its just because of a wrong address

This means that once the envelopes are sealed, neither Royal Mail or the intermediary companies delivering the mail to Royal Mail for final delivery are permitted to open them and assess the content. If a royal mail (special delivery) parcel is posted on Sunday, will it arrive on Monday or Tuesday?

I only ever had 2 issues with Pistach. First time, he simply hadn't sent the order (before Xmas) and waited until after New Year to send it. He ended up messing a few people but he did ship everythign eventually and I got a free 3.5.

Second time, the item (1st class) didn't arrive. Pistach resent 100% of the order, no questions asked. The initial order ended up turning up a few days later and Pistach were real cool about it.

I order NDD to protect myself. Your operations are not really my problem, as you say, it's an illegal business. But I did my part, paid for the safe option.

I also imagine that clients sometimes make mistakes with their addresses so if RM really opened those incorrectly labelled parcels, you'd be constantly in the same situation.

I was offered my order plus some for free initially about a week or so ago so would have had a bit more bud because of the trouble. This has been retracted to a 50% refund. The same Message must have been sent to everyone. In that case I would expect a 125% refund. Can’t make an offer like that then retract it.

I hadn't been offered anything. Only comms I had was the last message about the 30 seized parcels. Also surprised there aren't more people complaining apart from us 4-5 fuckers...
My tracking still hasn't updated and still shows it's at the post office btw...

Can you honestly see someone walking into a post office with 30 parcels of weed 🤣 I can’t. Or it’s ridiculously foolish anyway.

Most of the vendors on here walk in with 20 to 50 parcels daily if they do NDD, for first class stamps or any online paid for postage you dont need to walk in... so i think i speak on behalf of strainsburys and many other vendors, WE DO WALK IN WITH 20-50 PARCELS OF WEED.🤣
Thats the risk we all take to please all biggas..
Bear that in mind please.

Same here. Nothing offered apart from the message today 50% refund. Like judge Judy says... if it does not make sense it's not the full truth. I am using a new vendor now. Parcel came next day not with RM. Good shake and price. I am waiting for RealD to come back. Strainsburys has lost my trust. I am still keeping my dispute and I am not accepting the 50% offer. Gutted as I thought I had found a new vendor. Weed was really good.

Totally agree, addressed compromised, he should refund me 300%

I ordered on the 25th, had the tracking update say it's accepted at the post office, but then it didn't move and I had no further tracking updates until the 7th. Sit tight people, all the best.
A friend of mine ordered after me and received their order from strainsburys in a few days, despite living much further away. Just the way it is at royal mail right now.

Yes the pre purchased special delivery has been accepted. Your parcel is not anywhere near Royal Mail if it still state”sender preparing item” honestly all you need to do is look it up as I did. And it’s in rm faq also. These are not at any post office if it states “sender preparing item” the shop is shut over what 4 missed deliveries? I don’t think so.

hi mate, my tracking says my parcel has been delivered to a PO box by the ''national return center'' can only assume I'm not getting my order now, strainsburys not reading messages. Will have to dispute soon...

That's exactly what mine said. I called and she told me it was a hazardous or prohibited substance and for me to contact the sender.

Saw the other topic about Strainsburys and have gone ahead and made a dispute. No comms from the vendor does not look good

Hi, I have raised a dispute but not sure from the message what else I need to do. If anything?

Your dispute will be resolved by auto settlement borg 16 days from it being raised. You don’t need to do anything else but if it turns up or you agree a reship or other resolution then you can cancel it.

Good luck 👍

Thank you 🙏

What happens if the reship doesn't show up and the time for dispute has passed?
Thanks

You can extend the period of the dispute whilst awaiting the reship.

Just made a dispute as well, no point waiting any longer, especially with all the strikes due to take place next week. Shame because my first 2 orders with Strainsburys were excellent and I thought I'd found my new to go vendor :(

I made an off site order with him (yes i understand the risks) after the 27th for 350£ and received it the next day so don’t understand why he’d scam for on-site and not off site with no consequences. like my 5th order with him with no issues

Agreed I like to think it's all down to RM but at the end of the day the vendor has gone radio silent, must see these posts and choosing not to respond.
I am out money so don't have much other choice unless the vendor makes contact with some reassurances.

I would have been prepared to wait and not dispute as well but the lack of comms is worrying...
But I really can't understand why woulda vendor work so hard on their ratings to fuck it up over 4 orders. Surely it's not worth it, must be more to the story... I'll give it until Monday and will dispute if no updates.

We have been left with no other choice. Stuffed for Xmas now too.

So what happens next? Is there a security concern?

UPDATE: saw this post.

http://societytxpukcvelwgkcfb76yni5a7n5iiueaxcwwgr73koycicrxqad.onion/viewSubject/p/4572007

Looks like it is widespread. Any NDDs that fell on "strike days" have gone into a backlog and any new NDDs will receive priority.

So I am just going to sit tight and hope for arrival before xmas.

Ok - I got through to RM helpline. They didn't know anything that we don't know. They just said that the sender should contact the post office to see has this package been set aside and never collected. If the post office claim it was sent then they need to start the "lost package claim" process.

I am still waiting for my delivery, I was encouraged to use contact directly for cheaper prices, I feel like a mug now as I can't raise a dispute, gutted 😞

I am so sorry to hear that. I was also tempted to use that route for my next order. But after this issue here I am not going to use them anymore. I was on their side at the beginning but now what they are saying makes no sense so my faith has also been lost.

Guys, going off site is a major taboo around here and Strainsbury are totally out of order for suggesting it.
If LB see this they will be history…..

Add me to the list of goods not received :( same message as everyone else has got. I have disputed these buys as I'm not happy with 50% refund!!

I have ordered from other vendors and it hasn’t turned up,past 3 weeks it’s now 10/12/22 and nothing comes,I only ordered once from Strainsburys and arrived no problems,I’ve ordered from eBay and that hasn’t even arrived,I think it’s RM the problem.

Nah mate, there’s more to it…

add me to the list of buyers that have not received goods :(

The last digits on my tracking number is
4658 9GB has anyone else got the same tracking number?

Tracking history
Monday 28 November 2022
17:10
Sender preparing item
16:42
Accepted at Post Office

How is the sender preparing item @17.10 but @16.42 accepted at post office ???

Pre paid special deliveries online is how. Then they get collected. Nobodies taking 30 items to a post office. It simply isn’t true

You’re obviously new to this. If you think we pay online using our own bank details so it can be tracked directly back to us you must be dreaming. Track any order you’ve made using LB and you’ll see that the first stage is “dropped at post office”. I don’t know why you’re making things up when the proof is in front of you.

We always pay with cash when doing special delivery. So no trace is left behind

If that is the the case can you clarify how the 30 packages have been connected to the one they opened? I initially assumed they were all connected to one online account.
If I understand this I will be slightly more satisfied.

hey can confirm this is normal for royalmail tracking to show out of sequence. happens on all the tracking Ive had recently.

Your item was delivered to your PO Box on ** 02-12-2022. ** is what mine says

No mine is 4664 6GB

3.3 UK Postal Packets. If Royal Mail staff identify a postal packet that is suspected of containing prohibited drugs and the packet has not come from abroad and is not destined to go out of the United Kingdom the Police and the Security Helpdesk (020 7239 6655) or out of hours, Central Postal Control on 0345 266 1060 should be contacted.

3.4 The Police Officer attending Royal Mail premises should be shown the suspect postal packet. Without opening it, the Police Officer should confirm whether the postal packet contains prohibited drugs. If there is a positive identification by the Police Officer or by a Police sniffer dog that prohibited drugs are present the Police should be informed that a controlled delivery can be facilitated by Royal Mail Security. Alternatively, they can remove the postal packet unopened after completing the receipt embedded below. (GS231 Receipt for Postal Item)

3.5 Where this is dealt with by CPC the actions taken will be entered on the CPC Log as a RM Security incident and reported to the Security Helpdesk.

3.6 If the Police Officer is unable to identify the contents of the unopened postal packet then Royal Mail Security can still arrange a controlled delivery.

3.7 A controlled delivery is one where either the Police deliver the postal packet as an agent of Royal Mail or the delivery is undertaken by a Royal Mail employee at a time known to the Police. Postal packets must not be delayed in order to facilitate a controlled delivery.

3.8 Should it be decided that a controlled delivery is the preferred course of action the Security Helpdesk should be contacted on 0207 239 6655 who may make further arrangements with the relevant Investigation Team Manager.

3.9 If the Police contact Royal Mail alleging that a specific postal packet is suspected of containing prohibited drugs then arrangements should be made for the Police to attend the relevant location and identify the postal packet. When the postal packet has been identified the process in 3.4 and 3.5 should be followed.

3.10 A postal packet which is suspected of containing prohibited drugs should not be opened at any time by a Royal Mail employee. Once a postal packet has been identified by an expert as containing prohibited drugs then the Police or Customs should be allowed to deal with the packet as they think fit. A Police Officer, Customs Officer or sniffer dog will be regarded as an expert for the purposes of the identification of prohibited drugs.

I have just raised a dispute for mine. I have never disputed anything ever so I feel bad. But no communication, vendor been online but not read messages. I understand the stress it must cause but I also have to protect myself. You only have so long to dispute don't you? If it all gets sorted I will cancel the dispute. It's my 2nd order with these guys as my usual vendor RealD is not available. First order was brilliant, strong smoke and great service. So I shall leave it in the hands of the stoner gods now lol

Don't feel bad . You deserve dispute ! You put your heart in trust in vendors like my self . It hurts when you don't get order . One vendor messed me about but Polly puff advised me to dispute before time ran out and I did it felt good getting my money back. Things have been happening with royal mail but usually the good vendors get those items to you wether 1 day 2 day 4 day 6 day . Some 11 day . But seems as this time it's not gone all your ways . Gt . Canadian. Gc. Pistach . Have all been success for me with receiving. More vendors also . PEOPLE READ REVIEWS MORE OFTEN IT GIVES YOU SO MUCH INSIGHT INTO WHAT VENDORS HAVE MOST TROUBLES . That's advice ! Bless all

Hi. Would you be able to use a different courier than royal mail like DPD etc. I'm more than happy to pay extra for that. Please come back, love your products ☺️

Have you managed to get any answers? What are you planning to do next? I can't place another order this month so relying on this one to arrive asap. Please update us, thanks.

I am sitting on hold to their helpline for the last hour. I think this is the only way to contact them. I'll hold on a little longer but might need to try tomorrow morning first thing. If asked I am going to say it's an eBay order.

Also spare staff dont have clue what they doing at leeds yorkshire lot of spare staff havin to take over so much parcels piled up coz spare staff dont know what they doing so they just dumping them in piles like a bunch of wild apes raiding through banana peels . I feel my parcel is in there from my vendor.

I hope it all gets sorted for you dude. I called them and I have messaged you the response from them ☺️

Were they helpful/optimistic?

I would highly suggest calling the track and trace to ask where it is. Does it say on the tracking website that it has been sent to a po box. I'm in London so may be totally different reasons.

Nope, just says it’s with the sender’s post office. Item was definitely posted but hasn’t move since last Monday… not home at the moment, hoping it magically appears as i’m as dry as a German’s joke.

What is the status of you order ? Is it sender preparing item ?

Yep

Thank you for the full refund. It means a lot.

My order actually arrived today 22/12 - the one posted 28/11! Cheers RM. Would be good to see strainsburys improve the communications during a problem. Hopefully majority of people find their orders haven’t been seized either. If my replacement also arrives, I’ll happily pay for it.

Nothing to do with RM strikes. All parcels have supposedly been seized by RM. Why? No idea! The reason given is that one of the parcels had an incorrect address that led RM to open the mail. I call bullshit! Surely, they would have attempted delivery before trying to open this one parcel? Which means the other items should have been delivered.
Also, RM T&Cs for prohibited items state that police need to be involved, can't see how RM would have been able to open this parcel on the day it was posted, and at the same time seize all the other 29 parcels.
Doesn't sound right, and if it doesn't sound right, then there's more to it.

I can't think of a good reason why a seller would want to claim responsibility for 30 of their orders being seized. Not exactly good for business. They had a 9.9/10 rating before; in recent days its 9.7/10. I also can't think of a benefit to pulling sales over a busy holiday unless the seller needed to (probably laying low). If the items went to the return centre there's a good chance someone suspected something at the post office. either the runner came in looking sketchy stinking of weed, or 30 low weight special delivery packets raised on eyebrow with some jobsworth. Going by this thread and tracking discussion, it looks like the packets were held at the post office on some suspicion until they could be collected and processed at the return center. if you don't accept the offer of a 50% from the seller you can raise a dispute and let lb/transaxe handle it. hope you all manage to get high for the holidays

Thanks Mrs.Strainsbury- you were so cross you joined LB just to say that?…Jesus…