This is highly unecessary Styx,
We have replied to you and kept you in the loop the entire way since you ordered - as is clearly stated on our menu and notices, we have been off this week and as such did not reply to you from Wednesday. Our apologies but we don't understand how a 3 day delay is fobbing you off or ignoring you........
We are super busy right now trying to make our page an easier and more accesible experience for everyone, we do try to catch every message but we handle upwards of 60 messages and 40 orders a day so some will inevitably slip past us.
We have also been very clear that we are extremely heavily affected by postal delays right now due to our location and the number of sorting offices that are at running practically at a standstill around us.
This is a testing and troubling time for all of us and we can assure you, you are not the only person to face delays - just the only one who thought it necessary to slander us here.......
Certain orders are taking up to 30 days to land at the moment - we have even sent reships only to be told that both the original and the reship landed in the same week, which should give you an idea of the strange unpredictability of the postal service at the moment.
We don't offer NDD or tracked//traced for secutity and safety reasons, and as such you should have known that there was potential for these kind of delays - there are plenty of threads on LB and elswhere talking about how RM are prioritising mail and 1st Class Large is going to the bottom of the pile, further our own T&Cs are very clear about the (small) potential of it being lost in transit.
We apologies for the wait and for the lapse in comms this week but it hardly warrants this kind of response - we have been upfront and very accomidating throughout.
Obviously we would rather your order landed inside a week like the vast majority of our satisfied customers but it seems you were unfortunate in this situation.
Let us know when it lands, it always does.
GC
We have replied to you and kept you in the loop the entire way since you ordered - as is clearly stated on our menu and notices, we have been off this week and as such did not reply to you from Wednesday. Our apologies but we don't understand how a 3 day delay is fobbing you off or ignoring you........
We are super busy right now trying to make our page an easier and more accesible experience for everyone, we do try to catch every message but we handle upwards of 60 messages and 40 orders a day so some will inevitably slip past us.
We have also been very clear that we are extremely heavily affected by postal delays right now due to our location and the number of sorting offices that are at running practically at a standstill around us.
This is a testing and troubling time for all of us and we can assure you, you are not the only person to face delays - just the only one who thought it necessary to slander us here.......
Certain orders are taking up to 30 days to land at the moment - we have even sent reships only to be told that both the original and the reship landed in the same week, which should give you an idea of the strange unpredictability of the postal service at the moment.
We don't offer NDD or tracked//traced for secutity and safety reasons, and as such you should have known that there was potential for these kind of delays - there are plenty of threads on LB and elswhere talking about how RM are prioritising mail and 1st Class Large is going to the bottom of the pile, further our own T&Cs are very clear about the (small) potential of it being lost in transit.
We apologies for the wait and for the lapse in comms this week but it hardly warrants this kind of response - we have been upfront and very accomidating throughout.
Obviously we would rather your order landed inside a week like the vast majority of our satisfied customers but it seems you were unfortunate in this situation.
Let us know when it lands, it always does.
GC