I've been trying to get a custom order since xmas eve, i know its been bank holiday so no orders can be sent until today but todays the first day things are back to normal for a few days untill new year and more bank holidays and they haven't even been online today. Now its even past their cut off time. I just wanted some smoke before it sells out but looks like ill miss out again

same here, usualy reliable but the last few weeks they've been awful. Ignoring messages saying sent when it wasnt and now just not doing anything...i paid an ndd two days ago and nothing....

The bank holidays meant there was no one working at the post offices. So things should be back to normal now with stuff being sent out over the next few hours. Just keep checking til the order says sent I guess

Yea that’s it,fingers crossed
Cheers for your input

I'm in the same situation. Pistach is always reliable tho

Yea I see the product looks fire and the reviews are 10/10 I’m more thinking somehow the site has been taken over like another marketplace S.R. Good luck with your order hopefully it’ll work out ok

They got pretty good security round here, probs no need to be worrying about things like that happening. Thanks, good luck with yours too

The security on this site even for vendors and users is one of the worst with over 1000 flaws in security leaks. we have tried to contact and help the site but they don't seem too bothered - The site makes over 50k profit in sales from customers and buyers. with no security improvements or site improvements.

Vogue lot said they changed hands or now just have more people running it a guy from Edinburgh who was a shill for London Caviar. - No doubt they'll send stuff out but less questions. less hassle for them and they will no doubt be selective scammers You could go on Insta and find Pistach via order their sometimes quicker but again sometimes longer as they usually have ot got in stock what they advertise and they'll hit u with alternative stock now this is 100% truth. Just mores stress then it's worth when so many good vendors. Even good vendors who get bad name because it's these big vendors tricking.

Appreciate the update and the DM response. Waiting on an order made on 24th, hopefully it lands soon for me and the other guys. Always fire with pistach.

Thanks for the update still waiting on an order from the 21/22 dec hopefully will land for me soon
Cheers

How come tomorrow is only a bank holiday in Scotland and not in England? Lucky bastards!! Also just noticed they get a holiday on St Andrew day??

I wouldn't jump the gun just yet calling it lucky, I'll let you know how lucky it is we don't have a bank holiday if anything lands lol. :)

Some of us had replies by the looks of it, I just wish I could of got the TN I actually asked for rather than a quick sorry.

I've messaged again asking a second time for tracking politely.

(shouldn't be an problem to send TN as I've been buying from pistach since they joined here basically and received nothing but great customer service and product only had 1 hiccup of a late send). I'll update and sure many others will do if something lands :)

Well not a lucky day for me, just so happened to be right by the door as the post dropped through only to be disappointed again. Just hope when pistach comes online today I'll get a message back with a TN this time, fingers crossed.

Same mate gutted gota try borrow some money to get some for tomorow as I have terrible sleep and anxiety trouble at night and smokes the only thing that works. Not sure what’s happening really Royal Mail delays on Pistach side maybe. All good my end everything else coming ok

Do not worry should be with you this week for sure keep us posted dear

TN would help us decide whether to order NDD from someone else just in case, or to wait for our orders to arrive...

This is the most frustrating part for me. How many orders do I need to make with how many vendors to ensure I actually get what I pay for by the time it's needed?

I made a purchase with Canadian Extracts at 3pm on the same day and it arrived the following morning. But I can't spend upwards of £60 for a gram of shatter every time I need to hedge my bets (with fees and NDD). All around excellent service from them btw, just slightly upper tier for my very regular custom.

Sometimes for me, waiting on an order just means I get a little shake or something cheap in for the few days in between while I wait but I need to know that the wait is coming in order to prepare.

I'm now actually waiting on another order from another vendor made early hours of this morning. Again NDD but...
I missed cut off time. I accept this and make my purchase anyway. Within a couple of minutes, it's marked as sent but messages went unanswered and one of those messages included instructions for what to contain in the "bundle pack" I purchased. Now I'm left wondering if it's actually being sent or just marked as sent and again face the same two problems.:

Do I have to be in to receive post tomorrow? And

Do I need to order elsewhere in the meantime to ensure that i actually do need to be in to receive the post tomorrow...?

This pistach order was a fail safe to tide me over incase another order, sent 1st class, didn't arrive in time.
Well it did arrive in time. The following morning, alongside the Canadian Extracts order. Today, 04/01, still no order from Pistach. Well the time has passed now and I have no need or desire for what i ordered. I just want a refund

I will do thanks for reply 🙂

Well no bank holiday for me and nothing in the post either :(

Thanks for the update, still waiting on an order from the 20th.

My order with next day delivery hasn't arrived please check private message