Admittedly my calculations were a bit off bc it's been a long day but this is why this is so weird to me - a day and a half for a busy customer who is obviously not gonna be checking messages that frequently is really not a long time. It's basic business practices to understand that not every customer's circumstances are going to be the same so I don't understand why you would just make an assumption instead of waiting a few days? If I hadn't replied after a longer while, then it would have made no difference to either of our circumstances and I wouldn't have raised it bc that would be my bad. Same if I had accidentally cancelled it. Now if I had had a chance to reply, I would have apologised and ordered from you again at a later date but I'm not gonna order from you again now so I'm struggling to understand the thought process here from a business perspective?

I'm confused at why I'm being called unreasonable and unbelievable here? I didn't name the seller or post a bad review and asked here instead because I needed more clarification because I'm being entirely reasonable. If this was any other site it would have been a very weird thing for the seller to do so I don't see what was wrong with checking. You obviously didn't read my other replies bc I did not realise the cancel feature just sends a message, other ppl cleared it up for me and that's all this needed to be left at, as i know for next time. I never said I expected the seller to wait indefinitely, you've just assumed that. I do not feel a day and a half is reasonable - ''reasonable to you" is exactly my point. Just because it's a reasonable time frame for you, we're all living different lives. It's just basic business practices to accommodate this as much as possible for customer retention. Waiting a bit longer to send an order is not extra work.

Thank you the first line is the kind of information I wanted since i'm relatively new on here. The reason I included the time frames is because the seller didn't even wait a full 24 hours for my response and so I was just wondering if that's a normal thing bc I'm struggling to understand why they'd send it anyway without giving me a bit of time to respond?

Yes just a cancel message, I didn't realise that was the process and that's what I came on here looking for, thank you for your help.

This comment ain't it, I didn't include the sellers name or leave a bad review or anything like that, I came here first to get some guidance since I'm relatively new on here? I thought those were the basic principles of this site? I don't see what's so unbelievable about it obviously this site is very different but if you had ordered from any other site then requested to cancel it, but the business sent it anyway and retained your money it would not only be good customer service but well within your rights to have your money back. So this is a valid question. It would have been one thing if I had ignored the seller's message for a prolonged period of time, but the seller didn't even wait a full 24 hours for my response which I found strange and why I came on here to ask if it was normal first.