Log your dispute as soon as the option becomes available. You simply then cancel it if gets resolved. You can only extend a dispute once you’ve logged it, and yes this works well for overseas orders.

As you say, you’ll need to try the late dispute option if it doesn’t arrive…

Hiya, it’s timed to the hour so might seem like 10 days but appears in small blue on the left side of the order page…

Wanted to wait until last minute as if there was a reship it would likely have gone past the 16 day auto resolve and maybe even the 14 day extension as it said only one extension allowed 😅

Lesson learned though, will raise it at least 24hr before end date 👍

I see what you mean. I guess the Algo is thinking it’s 9 days until you get to dispute which creates another 16 days, those 25 days can then be extended (and I think for overseas orders can be extended again) - if it ain’t arrived by then it ain’t coming! 😉

What a nuisance bloody customs are, I stopped shipping outside of my jurisdiction only send internally where I have boots on the ground to completely stop it from ever happening to much disappointment and expense with overseas items being seized!

Is it possible that it could have been accidentally scanned as passing customs but never actually left there?

No idea the parcel journey was extremely strange but it’s the first time I’d ordered from US… parcel supposedly landed in London before going through “Canada” customs then back to LA then back to London where it waited for 8 days then do local delivery office where it waited for a few days too 🤷‍♂️

Not sure if they held it in London that whole time or what but my page was updating at different locations and times. On vendors US tracking site it just shows delivered, no extra details on who took it but on UK page it shows Border Force… hoping the vendor doesn’t try pull a fast one

It’s rare but I have seen that happen where it will just keep bouncing back and forth between both countries.

Which shipping courier did you use?

It was USPS to Parcelforce

From my personal experience, the parcelforce depot is shady, they love stealing the Cali packs there.

I once had a USPS->Parcelforce delivery eventually turn up but was opened and all the good stuff inside taken.

No love letter or anything like that.

quick question for the people who order internationally, where do you ship too eg po box.

What happens if it gets seized (UK)

much love x

Why is the process any different from uk-uk?

You ship to your home address.

If it’s seized and it’s personal use volume you’ve lost your gear and will probably get a letter to that effect.

If it’s volume you may get a knock at the door where you look astonished and deny all culpability.

If it’s real volume, expect a size 11 boot at 6am 😜

Absolutely dispute. Send another message asking to resolve before auto dispute for the sake of both your reps.
Don't be surprised if a package arrives fairly quickly after this even with no comms.
E

Logging your dispute protects your coin as it won’t be released to the vendor until the dispute is settled…👍

You can extend or cancel a dispute if needed, raising it may kick the vendor into action but if not it’s best to get the ball rolling anyway!

We dispatched the item to the customer, but unfortunately, it was refused on two separate occasions. Subsequently, it was redirected to the National Return Center, causing us significant complications due to the inaccessible return address for security reasons. To resolve this issue, we were compelled to change the address. Despite the challenges, as a goodwill gesture, we sent the customer an additional 4.5g.

However, it's disheartening to note that the customer left a review rating of 1/10. We made every effort to respond to all messages, which many vendors might not have done, and we even sent extra items to ensure customer satisfaction. We remain committed to providing exceptional service and resolving any concerns that arise.

The second order, sent as a goodwill gesture, included all the customary special services, including Next Day Delivery (NDD) by 1pm, and it was signed for the very next day. We have been diligent in responding to all your messages, which have been numerous.

We take great pride in our customer service and go to great lengths to resolve issues, even when they are not our fault. We genuinely find it unfair that you are reacting this way. We apologize if you are not satisfied, but we have made every effort to assist you to the best of our abilities.

We hope you have a pleasant day. Your satisfaction is important to us, and we remain committed to resolving any concerns you may have.

Dispute policy is the same but since your issue is with RM rather than the vendor and your account is brand new I doubt you’ll get very far.

Not really sure what GaW could’ve done better in this situation other than offer to come sit in your house to accept ur delivery 😂

If I had missed a recorded delivery twice I’d be feeling rather sheepish about messaging the vendor for a reship considering the weed was on my doorstep twice 🤷‍♂️

Good luck with dispute but you must remember it’s another salt of the earth human you’re disputing against - not a giant corp like amazon that has huge profit margins and 0 legal risk.

Why was it returned and no redelivery attempted, or card left with instructions? That's a bit weird. Looks like no procedures were followed if it went straight back to the sender. Isn't 18 days retention by Royal Mail normal?

Oh I misread the pic above, weird that it says refused delivery return to sender… did it show you a location of where the first delivery was attempted?

We dispatched the item to the customer, but unfortunately, it was refused on two separate occasions. Subsequently, it was redirected to the National Return Center, causing us significant complications due to the inaccessible return address for security reasons. To resolve this issue, we were compelled to change the address. Despite the challenges, as a goodwill gesture, we sent the customer an additional 4.5g.

However, it's disheartening to note that the customer left a review rating of 1/10. We made every effort to respond to all messages, which many vendors might not have done, and we even sent extra items to ensure customer satisfaction. We remain committed to providing exceptional service and resolving any concerns that arise.

The second order, sent as a goodwill gesture, included all the customary special services, including Next Day Delivery (NDD) by 1pm, and it was signed for the very next day. We have been diligent in responding to all your messages, which have been numerous.

We take great pride in our customer service and go to great lengths to resolve issues, even when they are not our fault. We genuinely find it unfair that you are reacting this way. We apologize if you are not satisfied, but we have made every effort to assist you to the best of our abilities.

We hope you have a pleasant day. Your satisfaction is important to us, and we remain committed to resolving any concerns you may have.

The vendor DOES NOT get their product back. It goes to a pile somewhere with Royal Mail.

As I told you all my items are sent special ndd by 1pm and second order I told you be sent the same way .Which you received next day and signed for it. GAW

When you say missed what do you mean? You paid for tracked delivery and were not at home to accept it?

The item was refused twice. Gaw

Hi, is there another road In your area with roughly the same name? I had rhis at my previous address things were going to the road address not the avenue. They should hold onto it for 18 days, have you checked the local delivery office?

The second item was sent same address which customer recieved next day and signed for it. GAW

You do realise this will never have hot back to the vendor. They would not put their home address to return to, that would just be stupid.

Here mate I'm having same problems with different vendor only received half the ordered then ordered again was to be here on Saturday but still nothing also was special ndd frigging joke I'm out 4ozs and near £250

dam those are some cheap Oz's ..