RoseO

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joined dec 2022

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1 topic on RoseO

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by RoseO

Ripped off on 1st ever order :/ Help?

by RoseO

Ripped off on 1st ever order :/ Help?

Ordered & paid for 3.5g of Ice Cream Cake & 14g of Haze Wreck from DIUK. Order & payment went through no issues got a thank you immediately after ordering and notification order had been sent the following day. 1 week delay due to strikes can't be helped but on receiving my order I unpacked to find only a 3.5 of each strain ordered, bags clearly both marked as 3.5 along with initials of strain. Messaged DIUK immediately to advise of the error and offered to send pics of the order and labelled bags as I had unpacked them, received a response following day simply saying 'That's impossible, we wouldn't do that'. I'm sure given the sellers reputation this is a genuine mistake but it is their mistake and as it stands leaves me missing over £60 worth of bud! Can't help but think given their bad attitude towards their mistake the good reputation isn't well deserved though, I have asked for an e-mail address to send pics to but they seem to have no interest in putting this right, and looking through some recent reviews and comments it seems like I'm far from the first person to have this issue with DIUK. I intend to open up a dispute through transaxe but having never done this before would appreciate any help/advice on how to resolve a bad order like this?

Emz2460

You may struggle with dispute as your a new buyer so the algorithm may not be your buddy that being said DIUK should be able to see from the pictures that they screwed up so they should resolve this as it’s not a good look for them your images clearly show they screwed up the order come on DI UK do the right thing

RoseO

Yeah I understand it's reputation based, as a new member first buy it basically means all disputing will do is damage my own reputation. I'd really rather not have to dispute or post bad reviews but I don't see that I have much choice here really? Hopefully they will see the pics see sense and send me another 10.5g of what I must admit is a nice smoke, but I'm not holding out much hope from the single response I've had :/

Toking

Sent in a jiffy bag with ebay on it 😳

Mo_Gz

Shocking stealth!!

Toking

Just a bit mate I wouldn't be happy with that

RoseO

Thanks for the supportive comments, hopefully it will help! Out of interest what you say is good stealth? Never ordered before so wasn't sure what to expect, I thought the double sealed bags were decent as far as smell goes but jiffy bag was a bit obvious small box would maybe be better?

tomatoalec

I’m sorry to hear this. I’ve had a couple of orders with DIUK off here and they have been really good, overweight, decent stealth. I’ve had even more off a darkweb site in the past and I’ve found them really good.

I think the algorithm won’t favour you in a dispute, because you’re new and haven’t built much history or reputation.

The response you said you received didn’t seem great. On the orders I’ve had in the past the weight has usually been written on the bag so maybe something has changed or they have a new system.

I think the best option would be to try and reach out amicably and see if you can find a way to resolve this. Hopefully they’ll resend the amount you’ve said is missing.

Good luck, hope you get it sorted.

Nickpj123

Hi, DIUK are sound to be fair to them. You can take a picture and add to this thread so that they can see it, tick the local image icon?

RoseO

Hi, I've been trying to attach pics to these posts but for some reason they're not showing, I've ticked local image box and selected pic from file browser, the image appears under the message text but then when I hit save it doesn't display with the message for some reason, any ideas? As I've said to them in messages I'm happy to provide the pics via e-mail or however they can receive them.

benjiwby

use people like canadian imports, gentleman dealers, riley's packs, keep it green, british bulldog and druids

you won't ever go wrong with either, some say these are the top vendors on LB and I'd have to agree

DUIK has a nice variety but most is on the same level

Riley_packs 9.7/10

Appreciate the shoutout 👊🙌

Mo_Gz

Sorry to hear this. I’ve been on LB since June 2021 and never used DIUK. Totally shady behaviour if they don’t resolve that for you.

Stick with vendors which benjiwby suggested and you’ll be good, always!

Nickpj123

The pictures are there now?

RoseO

Yeah pictures seem to be showing in message threads now, doesn't look like I can attach one to a direct chat though so hopefully they see them here or on the post on their page! Again if they would reply and engage I'd have been happy to send them via email or however they wanted but suspect I won't hear off them until new year if at all now.

Bazzap73

I had a similar issue, got 3.5g instead of 14. Was hoping the reship would be here before Christmas but it was sent right in the middle of the strikes so I'm hoping for it to drop on the 28th now.

Booboo

Should be banned for showing the package, giving info away,🧐

Emz2460

Vendors not leaving her much choice but a public thread seen as they won’t engage privately

RoseO

UPDATE DIUK have been in touch offered to resend and apologised for the mistake. I have in turn apologised for the unnecessary title of this and my other post to make it clear for those who don't seem to have read properly I do not think DIUK attempted to scam me in any way just an honest mistake. Hopefully will all be sorted now and I can close dispute and review what was some nice bud!

micallo

Just wondering how at all it'd be worth it for them to scam you you for a such a small order it just wouldn't be worth blatantly doing this like 10.5g?

It could be you wanting to get more than u think u paid for, I've used DIUK in the past for a good few orders and they've been generous and on point.

One main reasons I believe you could possibly be taking advantage is most sellers would pre package their bud in advance and label it and they do loads of these at once. They will sit with a scale and weight it out, which is why he said to you that its really unlikely that something like this happened.

Okay that doesn't 100% prove that you did take 10.5 out the bag then re-sealed it. I mean maybe you could have gone to the extra effort of putting the 3.5g label inside.

Anyways maybe the best thing to do on this one is for DIUK to send replacement to make it right, considering the pictures are pretty convincing. I mean some vendors have given away much more buds for free I suppose.

Hope u get it sorted, if DIUK did actually mess up then disputing is the way to go.

RoseO

I've said multiple times I don't this was an attempt to scam me just an honest mistake but one which is being handled badly. I ordered and paid for 14g which is clear on the order, payment went through at full amount with no issue but I have been sent 3.5g only. I understand many sellers will pre weigh and pack smaller amounts but i doubt many do 14g plus especially as its sealed, either way even if they do pre pack what they sent didn't match what was ordered and paid for. I think it's pretty obvious from the pics the order is as I received and not tampered with in any way, again the reverse is true if I were trying to 'take advantage' at all it would have been simpler to say the entire package never arrived and try to get a reship rather than to try to somehow fake what has actually happened. It's encouraging in some ways to see how much faith everyone seems to have in this seller hopefully if they're genuinely as decent as people say they will pick up on this chat and the pictures and get the rest sent!