It was me, Buffy T. I wrote the feedback on the bundle and stand by every word. I’ve had really good service all round from thb, I’ve been here a long time and am not young, feel free to look over other feedback I have given I am always fair and usually rate around 8 if happy 9 if v happy and 10 if excellent all round ie postage comms and product. Already thinking about my next bespoke order, yippeee

Who are you, weirdo

I will message the customer of the bundle

The way you reply to people. You try so hard to not type like sticky fingers. But you just let yourself down. Scammer

You guys are obsessed with this so called sticky icky fingers, since i started on this site

its a matter of laughter for me mate

Self professed typologist

What do you mean by that? Not trying to cause an argument just don't understand what your message means.

Why is it a scam to offer 50% refund? I'm lost haha

its insurance

not a scam

we state this so people know, some people try and take advantage of this too so we only offer it on tracked mail

however we make exceptions for customers with discretion

I think I get it......but its a tough one to call whether its acceptable or not

From a buyers point of view you want to know that your items are going to make it to you without a hitch and if it doesn't and its not your fault then you would expect a full reship or full refund.

But from a sellers point of view I understand that you have people that will try and take advantage of a system where there is no way of truly telling if its arrived or not so it leaves you open to potential scamming yourself.

As someone who sells things for a living I can see it being difficult to decide what policies to put into place for something like this. It's a fine line between getting it right and losing a lot of customers....wouldn't want to be in your shoes.

The only thing I will say tho is that even if you have that as your terms and conditions it is overridden by LB and Escrow anyway so if the complaint is taken to dispute level you will be asked to cover it in full as the responsibility of the item getting there falls to you and not the customer....because of this I'd advise removing the 50% policy and just putting something else in place.

If I've got that all totally confused then I apologise in advance.

Stay safe everyone

thank you most reasonable comment

i will look into this further my friend

kind regards

Surely if it’s tracked then the insurance should be 100% refund as the only way the package doesn’t arrive is if it’s seized or lost in transit or the vendor hasn’t sent at all. All of which the customer has no responsibility for. If it’s tracked you can tell whether the customer is lying.

Just going by the topics on your wall it does seem like a disproportionate amount of orders from you are ending up with 50% refunds/reship. This is a known DW scam. Plus your reviews are dodgy as fuck and I’ve long suspected you of being a dodgy vendor. I would urge all to avoid this guy like the plague

Nevermind the fact that there are vendors who give their buyers proof of sending in the form of a tracking number. I think this should be standard on LB and I cant understand why it is not at least choice based. I mean, even guys from NL that send hard fckeng drugs worldwide, offer tracking and insurance. And we put up with the risk of giving all the money in advance and by giving adresses and names in any case.

it is risky to provide customers with tracking
it pinpoints the time sent and location where it was sent from

our safety is number 1 priority

we do provide tracking to escrow in case of dispute

we do check tracking for customers and let them know status of their parcel

Kind regards

I've seen this mentioned before in regards to security concerns and worries that police would track it....but playing devil's advocate here it's only fair to say that it really makes no difference because when the package arrives you have the tracking ref on there and can fully trace it from point of inception into the Royal mail system so anyone with any intention to locate the sender could just as easily do it by simply waiting for the package to drop.

Once you understand this it kind of makes no sense to withhold a tracking reference from someone and by giving it to them it only increases their trust in you and are therfore they would be more likely to return to buy more.

Hope that all makes sense.

Did they ever reply?

Replied once on the 14th of March to say they'd reship and haven't heard back again since to update if it's been sent or not, and still haven't received anything in that time. So still waiting I guess

They don’t give a fuck do they? I messaged them about a missing order and they were like “oh how strange let me get back to you” and never did.

just pmd you bro

lets fix this

best regards

Got sorted and he sent me a 50% refund after reshipping didn't work out. Thanks

Hope to resume good business again

were back up and running strong

replied, check your pm