Most sellers on LB within the UK use Royal Mail for deliveries, usually they also have a price for postage ($5) and are received within 1 - 3 days with first class. Not too sure about other countries though delivery to other countries though and bulk orders in assuming could still be quite good through Royal Mail, not too certain on the other deliver companies though.

I presume it is normal to use a recorded service so as to allay fears of unscrupulous buyers scamming by saying delivery failed?

Some sellers use recorded delivery and give a tracking number to their customers so the seller can check if the buyer has received it and if they buyer has said that they haven’t then they have a backup to show that they have, but it also protects the buyers. Some sellers have separate postage options though, one where the buyer does get the tracking number, which costs more and one where they don’t.

I like Dpd but accept what methods vendors have here , it is what it is

Have you received items with dpd here? Are there any particular down points known to using a courier service like them over RM?

No not from here all threw national post services , personally couriers in general are better than national post service, in saying that never had any problems yet with either my experience is courier is safer and securer in my opinion. Get it sent to local shop wen out for delivery that helps me

I’d personally prefer flower to be packaged in foil bags, pop tops or vacuum sealed. I’d love if I could get concentrates in glass jars, that would be a great addition for storing it, as well foil bags and parchment paper as they are a good combo. Not too sure about storing vape carts or edibles though, but they could both be good in foil bags I guess. Hope this helps <3

On this subject can any UK guys recommend any good stealth smell proof packaging suppliers? I've been looking at topshelfpackaging.co.uk so far but range seems limited and labeling is too generic.

Thanks mate good intentions but I think they will be punished

I feel like this idea would work quite well and is quite efficient tbh. Personally, I've only left a 7/10 rating once rather than a 10/10 that was due to the product not being to my liking, but deleted it shortly after talking with the seller due to them not wanting me to hurt their reputation, previously i did like all of the other products the seller sold, perfect delivery and very discreet, but nowadays they won't let me purchase from them for that reason, otherwise i would, i just feel like consumers would rate only lower than 10/10 based on their personal opinion of the product and whether it was to their taste or not just like with me on a one off occasion. I only rated it 7/10 for that reason, i mean delivery was perfect and discreet on that one occasion just like the other times, but i just didn't like the products i purchased that one time. I understand why it can annoy some vendors, i would be annoyed myself, but you must understand not everyone likes the same thing. I feel like this concept of free goodies would be good, but i highly doubt it would make someone change their genuine opinion on the product they purchased. Just being honest with you here mate, but goodies won't always resolve a bad rating, it's just that people have different tastes!

If that is their genuine opinion on the product then we respect that, but it would be nice to get some sort of feedback review on the feedback, for example what didn't they like about it and if their is anything we can do within our power (excluding personal preference on the product) to improve (shipping, packaging, customer service).

GC

X

Solid suggestions people, big fan of this comment. I think establishing a feedback review formula will be beneficial for both customer and vendor. I am on the fence about bringing personal preference and taste feedback reviews.

GC

Absolutely, they can leave a score using the feedback standardisation and also leave personal comments and feedback to that score. Lets get a post up and see if others approve. I am happy with your criteria, does anyone else have anything to add?

GC

haha fair enough, I will wait for a few more suggestions on this thread and then I will start one up.

This makes a lot of sense. At the moment, it's hard to know what basis you're rating on.

If I may make a suggestion, delivery time, stealth and customer service could be combined into one category "Service". So only two categories 1. Service 2. As described. Very simple for people to understand - also one factor can make up for another - say delivery was delayed for unknown reasons but communication was excellent, would still warrant a very high Service score.

Say someone sent you Bisto instead of isolator hash, really fast with great stealth, that would still fail on both 1.Service and 2.As described. (this has never happened, just using it as an example).

As others have said, preferences about what terps you like, Indica vs Sativa etc etc etc belong on a separate review page that doesn't effect seller ratings.

After a lot of thinking I do feel as if this idea and Artisan Extracts, Xenia and GC’s ideas are all great for LB and the ideal way of rating. Personal preferences should be added in a separate review, for example the product page as a separate topic rather than adding to the review page which will affect the sellers rating overall. I’d say adding an extra part to the review could also be good and adding a disclaimer to say that the end of the review is what they personally like and dislike about the product. However, at the start, the main review should be whether it was anything like it was described and how the delivery was and how the communication was with the seller.

I get you, i feel like that would be a good option for customers testing out your products, specifically 'samples' as they do go for the cheapest price due to the quantity of the product that customers are getting. I'd say that the best option a customer can do who isn't fully satisfied with a product from any vendor like yourself would be to message the vendor first in order to tell them about the experience with the product/numerous products. I feel like this would be a very good approach as you can tailor towards the customers needs and wants and how they want to be treated as customers. I feel like the shipping, packaging and customers service that GC is delivering atm is the best that i've experienced from littlebiggy. One thing that i would like to say is that the free goodies option would definitely bring in new customers and returning customers again and again and again, it's definitely something that i look forward to when it happens, but it's definitely not expected or something that should be taken for granted. I've noticed before with other buyers that once they have received free goodies from a vendor previously then they suddenly expect it all the time and when this isn't fulfilled it can deter some customers and therefore making them leave a rating lower than 10/10 which i think is silly, but it's just how some people are.