Hi community,

So basically this customer placed OZ order with us on 15 Jan, it was shipped on 16 Jan he received it on 17 Jan, on the 18 Jan sent us message saying “ i liked Black cherry gelato but 14g blue nerds was small nugs etc” we had no issue with any other customer but still we offered him 7g free BCG on the house and he agreed.
His free 7g reshipment was sent on the 20 Jan and he received it on 21 Jan no issues.
But he still opened dispute today without messaging us or letting us know what’s the issue ?
he’s not replying to our messages so we decided to post on his page to seek advice for solution.

We have both tracking numbers for original order and the free 7g reshipment.

Any advice will be helpful thanks in advance 🙏🏼