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joined jun 2024

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7 posts by StellarVoyager

5 posts

-2 votes

on strainsburys 9.6/10

Attention strainsburys: Transaction Resolution Needed

started topic + 5 more

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on strainsburys 9.6/10

Attention strainsburys: Transaction Resolution Needed

Hi strainsburys,

I hope this message finds you well. I noticed my previous account and posts were removed, so I'm reaching out again to ensure we can resolve a pending transaction from September/2023.

During the management transition, I completed a purchase using the usual address we've always used. Given your reputation for excellent customer service, I'm confident that we can clarify and resolve this matter efficiently.

I'm sure this is just a minor oversight, and I have all the transaction details ready to share. Resolving this would reflect positively on your continued commitment to customer satisfaction and platform integrity.

Thank you for your attention to this matter. I look forward to working together to resolve it.

Best regards,
StellarVoyager

StellarVoyager

I paid for my transaction in September 2023 and waited several months before reaching out. I sent my payment to the original manager’s address during what I now understand was a time of transition, when they stopped selling off-site and changed management. My previous positive experiences with the seller led me to believe these changes (https://littlebiggy.net/link/lhO95y) were genuine.

Now that they have stopped selling off-site, this is the only way I could think of to contact them for resolution. I’m simply seeking clarification regarding this transaction, as I believe it deserves attention regardless of when it occurred.

StellarVoyager

I don't understand your perspective on this matter. My messages to the seller remain marked as unread, so I have no way of knowing if they have chosen not to respond. If they have read my messages and decided not to reply, it raises questions about their previous actions and their recent claims of being two different people.

My previous positive experiences with this seller led me to trust their off-site transactions. My goal here is simply to resolve this matter and gain clarity on the situation.

Thank you for sharing your thoughts.

StellarVoyager

I want to address some misconceptions regarding my purchase. Contrary to what some may believe, I didn’t save any money by buying direct; Strainsburys saved on fees while I received nothing extra. My intention was to support their business, which now feels like a misstep.

Ignoring the issue at hand doesn’t resolve anything; it only perpetuates unethical behavior. It’s frustrating to see dismissive responses when I’m simply seeking accountability. Let’s discuss how we can hold businesses accountable for their actions and ensure that others don’t face similar issues.

StellarVoyager

Hi strainsburys,

I wanted to follow up on my previous message regarding my unresolved transaction. The management change announcement appears to have selectively addressed some customer issues while leaving others, like mine, completely unresolved. The lack of consistent communication is particularly frustrating.

After waiting for over a year, I realize my scale of patience may be distorted. How long does it typically take to receive a response to a message?

While I have some concerns about the situation, strainsburys has not given me any direct reason to distrust them—having paid them over a year ago and never heard back despite trying multiple communication methods. If my concerns are misplaced and this issue gets resolved, I will gladly acknowledge it in a final post.

Thank you for understanding.

2 posts

-2 votes

on strainsburys 9.6/10

Important Announcement - Old/New Management

Hi strainsburys, I wanted to follow up regarding my unresolved transaction. While I appreciate the announcement about management changes, I’ve notice… + 2 more

+19.2

on strainsburys 9.6/10

Important Announcement - Old/New Management

(Date: 19/10/2024 - 22:30)

Hey biggaz its been a whileeee!

Some of my loyal customers may know that we changed management last year and ever since then everything has been a absolute sh*t show. Literally threw the accounts whole rep down the drain...

The account was given away due to personal stuff in my life... Let's just say your boy got a wife now 😂

Well old management is back and FML I have a lot to sort out 😭 I already know you biggaz are gonna crush me in the comments haha but im going to take it all on the chin. It's time to build up our rep and make it good again.

Firstly, we will spend the rest of the weekend and Monday replying to all comments and sorting out any disputes, The idiot who was managing before literally never opened he chat section so there's over 600 messages 😭😭😭 I cant physically go through every message so please message me from today and I'll get back to everyone, also if you didn't used to message before, feel free to message now because I will not leave a single message unread once I start replying.

Last thing, I've seen what was sold as an excuse for shake last time and it was not acceptable. I'm REALLY surprised there was still 10/10 reviews being given out 😭 that stuff was shocking and all listings will be updated by the end of the night. The new shake is a LOT better, also will be getting really nice hash soon and whatever else you guys want. To show my appreciation, EVERY order from now until 100 orders will be receiving 1g of free homemade static, every order will also be topped up by AT LEAST 1g when it comes to shake and bud.

Thanks guys and I look forward to hearing from you all again its been so long. I really am not looking forward to the negative comments but ahh! 😫 It is what it is man go for it and let it all out below !

+7.2

Foxy2022

Props for coming out and saying it rather then just rebranding and coming back as someone else, that happens far too often around here!

To be fair I have been ordering from Strainsburys for a looong time now & other than thew odd quality issue everything I ordered arrived when it was supposed to and was (with a couple of exceptions) decent. The last batch I ordered 24/9 definitely wasn't great though.

Admitting that things went wrong and sorting it out publicly is a lot better than the whole "rebrand and move on" thing that certain vendors have done several times on here.

Good luck going forward and, assuming things stay on track I would have no issues ordering from you again.

+6.2

strainsburys 9.6/10

I agree 100% , I was not looking forward to coming back to a pretty much “ruined” account but at the same time I genuinely have made so many good friends when I was running the account and I do think I can change it back to how it used to be :)

+6.2

Dave1970

Im not gonna be negative . I think fair play for being honest i used to use you guys all the time till it went to shit . Im not gonna just jump ship and come back but i will keep an eye out over the next few weeks to see how it goes . Good luck and if it is you its nice to see u back and taking responcibility . FS/DAVE 🤘

strainsburys 9.6/10

Thank u man! I hope you’ve been good bro I remember you being a very regular customer! And I completely understand bro 💚

stevedogg

What about people that placed orders and lost out on money and time due to this. ie paying bitcoin fees for an order that was never sent. I paid nearly 9 pounds in fees and wasted 2 weeks trying to get my money back.

strainsburys 9.6/10

What did u order bro if u don’t mind me asking ?

stevedogg

Half Oz of shake. I still have 2 unread messages by you. Basically me asking were my order is. This wad my first time ordering from strainsburys.

strainsburys 9.6/10

Send me a private message bro ill get it sorted straight away

stevedogg

WOW! Seller has offered to send me an Ounce of shake to make up for the mess on my first order. I was willing to pay and he insisted it would be free. Cant complain then. Great Service! ;)

Cheers dude!

strainsburys 9.6/10

You're gonna love the new shake bro <3

stevedogg

WOW! seller delivered on his promise. and resent me an entire ounce of shake and a few free grams of hash. Cant beat that. The shake is top full of buds and popcorn and coted in sugar. Would definitely use strainsburys again in the near future. Thanks again!!

Apexskunk2

Knew something was up.

Used OG strainsburys when new and it was banging so prob wrote you up. Then all I read was issues posts 😢

Only thing I’m not keen on here is the fact that it seems vendors can change hands. I’m sure more have that I’m unaware of as keep out the drama.

Hope you turn it around mate

ashy6824

Fair play for this mate, you used to be a cracking vendor and I used to use you a lot going back to the captain kush days! Stop using you around February time because service had got to bad so it’s great to see you back! Did receive a fixed penalty notice for £200 2 weeks ago because of the old management fly tipping all there leftover stuff including a package addressed to me from February? Still great to see OG strainsburys back! Will the tubes be making a return too? 💚

strainsburys 9.6/10

Hey man! Captain Kush days!! hahaha Good times man :)
Bro thats crazy what!! How did you manage to get a fixed penalty?? From who?
And bro they might make a comeback ;) Very likely!

MightyRux

Had some decent Cali exotics from you mid last year mate, if I'm remembering correctly. Great products and service, back then. It's been sad seeing the recent decline and mounting complaints. Good luck turning it back around!

strainsburys 9.6/10

Thank u man ! Them times I was in charge of the account and you really helped me boost my customers with your amazing reviews <3

MightyRux

Don't make me blush. Let's get back to that quality so I'm happy buying from you and recommending you again then dude... Was the Grape Cream Cake from you? 🧐 My Grail strain.

strainsburys 9.6/10

Yesss!! That and blue dream!! Damn man I haven't had good bud like that in agess I really need to source some more! I've literally been completely off LB for almost a year and that includes sourcing all good stuff :( Time to make some phone calls and get busy haha

Nickyblaze247

I'm all for 2nd chances and your honesty seems sincere. The shake was diabolical honestly, look forward to sampling your new wares 💚🐄✌🏻

strainsburys 9.6/10

Yeah man from now on Im just going to be turning off the whole shake option until theres good shake, anything thats shit is going in the bin! The last guy didnt understand this and just thought sell everything -.-

Nawty Geezer

I got stiffed by ALL YOUR NATURAL MEDICENE while you were away. I just wanted to leave a post saying that experience made me feel lucky to have found a true professional such as you. All your natural medicene even put my real name on on package. This just a heads up for the rest of your customers out there.

My Dad taught me if you get ripped off make sure you cost them twice as much. Thats the beauty of feedback and posts. Hopefully my posts saved a few people from being ripped off and stole a few sales off them. They ripped me off for £100 so I got a bargain there I feel. They have probably taken others for a lot more.

Just wanted to big up Strainsbury's and let you know I'll be spreading the word......Good gear costs less at Strainsbury's ;-)_s

strainsburys 9.6/10

Hahaha Nawty Geezer it's been a while man! Hope you're good brother, and I got your DM, I hope you like the new batch its pretty fire <3!

Lazydaze 9.8/10

Well come back budd,
I know what it’s like going down hill, and rebuilding your rep agai, although I only just started out then 😂.

Im sure you can come back stronger then before

Sending my blessings
And congratulations on having a wife budd

LD

Essemcee

Bigga deserves props for facing this head on.
I did wonder what on earth was going on tbf but this makes sense now.
Welcome back.

Thetechie2023

Its been a while bro used to order from you welcome back strainsburys

MasterC

Probably the best trim I've ever had on LB came from yourselves when you'd not long opened, then had to shut and relocate if I remember correctly 🤔. It was Chemdawg and absolutely fire 🔥!

Last time I ordered 2oz of Trim around Christmas last year the quality was awful, basically 2oz of fan leaf so I've stayed away since then.

However this is awesome news and I hope you come back better than ever 💪

boshbosh

Appreciate your honesty - I did think it odd it was a sudden change, but we're just all glad you're back, buddy!

lemongrabber

Fair play brother, good luck!

Webb2k

Glad I've seen this and fair play for the post. I ordered a few weeks ago and it was never sent but did manage a refund through transaxe. I ordered some of the new shake on Friday not clocking it was through Strainsbury's so looking forward to this one working out ok 🤞

strainsburys 9.6/10

Let us know how it is :)

W0591

Fair play, my first order was with you guys. But then started getting sent stuff that tasted and smelt like air freshener with no comms when tried to talk about it. Left me without a smoke for a while 😅 I see why there was no comms now 😂 Good to see its getting sorted. I might have a try of the new shake soon. Good luck with it all brother 👍