Sorry to hear you haven’t received any comms from your vendor. It could be anything, lazy, busy, forgetful etc. I know that doesn’t help but there are good vendors on here with great comms. I think I’m one of them!
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Addi97
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joined jun 2024
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Addi97
Does anyone ever reply?
Seems most of the vendors that sell on here have terrible customer service, still waiting on a Saturday guaranteed delivery parcel with no reply to any messages since last Thursday.. pretty frustrating.. with just under 50 purchases on here this isn’t an uncommon practice, is there a reason vendors do not reply?
There have been some that have been amazing, strainsburys was my main source due to good comms but they upped and disappeared with no trace 👀 will keep your name in mind 🫡
Because they can’t influence RM and even the algo allows 9 days for UK-UK delivery. Busy vendors have to prioritise comms but I agree that on tracked delivery they should check it and update you or provide the reference for you to check yourself..
By the time they’ve done this it’s normally arrived anyway…
By the time they’ve done this it’s normally arrived anyway…
Sometimes RM don't even update the tracking at all even though the parcel has been delivered, I've had a couple of those recently, its nerve racking. :)
Understandable, in this case their reviews are usually days apart so I don’t see a great amount of business, of course that doesn’t take away the 9 day period Royal Mail could be handling the parcel, sadly the nature of the site doesn’t allow better structure so if someone does want to just ignore you and make you wait for dispute filing.. they can :/
is it in your reviews? that's a big reason for the phenom you describe, this place runs on feedback and while a post like this might garner empathy with buyers the culprits are not being held accountable at all.
I really would only give good reviews, if it comes and it’s not great I’ll just leave it and move to the next🤷🏼♂️
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