Sorry to hear you haven’t received any comms from your vendor. It could be anything, lazy, busy, forgetful etc. I know that doesn’t help but there are good vendors on here with great comms. I think I’m one of them!
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Addi97
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joined jun 2024
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Addi97
Does anyone ever reply?
Seems most of the vendors that sell on here have terrible customer service, still waiting on a Saturday guaranteed delivery parcel with no reply to any messages since last Thursday.. pretty frustrating.. with just under 50 purchases on here this isn’t an uncommon practice, is there a reason vendors do not reply?
is it in your reviews? that's a big reason for the phenom you describe, this place runs on feedback and while a post like this might garner empathy with buyers the culprits are not being held accountable at all.
Because they can’t influence RM and even the algo allows 9 days for UK-UK delivery. Busy vendors have to prioritise comms but I agree that on tracked delivery they should check it and update you or provide the reference for you to check yourself..
By the time they’ve done this it’s normally arrived anyway…
By the time they’ve done this it’s normally arrived anyway…
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