havent received my order or a reply, I am in the process of talking with escrow suisse to try and get it refunded. 1 month and counting...

Hi, I bought 1 oz from Hootan but haven’t received the order and it’s been a month now. He is irresponsible so far so I thought someone might help here. I did the purchase from a guest account but I have the BTC transaction details. Not sure how else to proceed when the seller hasn’t replied.